Cloud Fax checklist: take the quiz!

Has the time arrived to move your outdated and unsupported fax solution to a Cloud Fax service?

cloudMany organisations are still running older fax solution on Microsoft Windows Server 2003 which will be out of support in 2015 — so the time has come to take action and review your options.

Complete the checklist below and see how many of these “Time to move to the Cloud” scenarios apply to you:

Have you checked one or more boxes? Learn more about Esker Cloud Fax Services’ benefits.

Edenkia moves to ‘e-invoicing & Automated Invoicing’ with Esker’s Cloud-Based Accounts Receivable Solution

Sydney, Australia — April 21, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced its three year collaboration with Edenkia, a French provider of alternative energy and subsidiary of the Proxiserve group, to automate over 10,000 customer invoices annually. Implemented in just eight days, Esker’s Accounts Receivable solution has enabled Edenkia to process more invoices without adding to its accounting staff. Thanks to Esker, Edenkia is also able to deliver e-invoices to customers who wish to receive them electronically.

In 2012, Edenkia became a fully owned subsidiary of the Proxiserve group. It was in this context that Edenkia had to bring accounts receivable (AR) in-house and manage the time-consuming process of its invoices, as well as a growing number of customers. Invoicing is at the core of Edenkia’s profession — the company issues detailed invoices based on actual consumption, and invoice precision is crucial.

After having put in place new billing software, Edenkia was looking for a cloud-based solution to outsource and manage its customer invoices — specifically, one that offered invoice tracking capabilities, secured archiving that could recover billing history dating back to 2005, and the ability to offer e-invoices to customers who wanted them.

Detailed customer invoicing represents the core of our business,” said Laurent Moché, Director of Operations at Edenkia. “When we became a subsidiary of Proxiserve we had to reassess our operations and quickly provide an effective solution to process our customer invoices.

Quick Solution Implementation

With Esker, Edenkia automatically sends AR invoices from its billing software to Esker’s mail production facilities, where they are printed, folded, stuffed, stamped, handed off to the postal service and archived on a web portal. E-invoices are delivered to customers who prefer them over paper, speeding up the approval and payment process, particularly for large, multi-site businesses. Esker’s successful collaboration with Edenkia, in turn, led Proxiserve to use Esker to send its 3,000 monthly pay slips.

Esker’s teams are dynamic and dedicated to customer service,” said Moché. “Their solution was implemented in record time — just eight days. We are 100% satisfied with Esker and our relationship. Furthermore, their AR solution stood out above the competition thanks to its simple and transparent billing process — there are no surprises.

A Fast, Simple and Efficient Solution

Thanks to Esker, Edenkia has achieved many benefits including:

  • Faster invoice delivery by placing paper invoices in the postal stream within 24 hours of generation
  • Increased productivity allows more invoices to be processed with the same amount of staff
  • Real-time and quick access to archived invoices to better respond to daily customer inquiries
  • Improved customer relations thanks to the elimination of errors associated with manual processing and the accessibility of invoices on a web portal
  • Better invoice clarity using envelopes with two windows — for Edenkia’s address and logo
  • Comprehensive AR invoice visibility thanks to automatic reporting, dashboards and metrics

About Edenkia

Edenkia was established in 2000 under the name Dalkia Global Offering — a subsidiary 50% EDF and 50% Dalkia France. In 2003, the company was renamed Edenkia and began offering electricity to the professional sector when the market opened up (in July 2004). On January 1, 2012, Edenkia become a 100% subsidiary of the Proxiserve group — a former subsidiary of Veolia Environment and EDF — and relies on Proxiserve’s expertise in meter readings.

Edenkia is an alternative electricity supplier specialising in large sites (surface areas greater than 5,000 m²) and electrically powered high voltage (greater than 250 kVA), including: offices, platforms, shopping centres, etc., and can also provide industrial platforms. The company is also authorised to buy/resell electricity by the order of February 22, 2012.

Top 4 Benefits of Sales Order Processing Automation

Manually keying in sales orders? Chasing lost orders? How do you process priority orders first? Growing business without additional resources to handle the volume? Continually challenged to meet SLAs? Or maybe you want to improve the fitness of your order management processes?

Discover how Sales Order Processing automation can provide you with the solution to achieve greater customer satisfaction whilst reducing cost and getting your order management process fit and effective!

Check out this short SlideShare for the top benefits of sales order processing automation:

Esker’s ‘business process fitness solutions’ make the SIIA Software CODiE Award Final ‘Best Financial Management Solution’

Esker’s Accounts Payable and Accounts Receivable automation solutions earn prestigious software industry award.

Sydney, Australia — April 13, 2015 — Esker, a worldwide leader in document process automation solutions, today announced that its Accounts Payable and Accounts Receivable automaton solutions were named as a finalist for the 2015 SIIA Software CODiE Awards for Best Financial Management Solution. The SIIA CODiE Awards are the premier award for the software and information industries, and have been recognising product excellence for 30 years. Winners will be announced during a special virtual SIIA Software CODiE Awards Ceremony on May 7, 2015.

Esker provides ‘business process fitness solutions’ for Accounts Payable and Accounts Receivable for both enterprise and mid-size companies.

Esker’s Accounts Payable solution optimises the process of verifying, data entry and approval through the use of intelligent capture, touchless processing and electronic workflow capabilities, helping companies save time and reduce costs while improving supplier relationships.

Esker’s Accounts Receivable solution allows companies to fully automate the delivery and archiving of paper and electronic invoices in compliance with worldwide regulations, while leveraging a customer portal and collections tools to enhance customer communication and more effectively manage the entire AR workflow.

Having our Accounts Payable and Accounts Receivable solutions recognised by SIIA is a tremendous honour for our company, and a testament to all that Esker has invested into making our solutions unique and beneficial,” said Steve Smith, U.S. Chief Operating Officer at Esker Americas. “Effective management of financial documents is critical for today’s organisations, and we’re thrilled to be identified as one of the primary leaders in this area of expertise.

“All the CODiE finalists this year showcase innovation and creativity in today’s market. We are happy to recognise them for their products that are breaking ground in the software and services industries,” said Rhianna Collier, VP & General Manager for the Software & Services Division at SIIA.

This is a remarkable achievement for Esker AP and AR solutions! Industry awards such as CODiE in the USA combined with the accelerated adoption of Esker’s ‘business process fitness solutions’ for AP and AR for both enterprise and mid-size companies in Australia and New Zealand clearly demonstrate the business value proposed by Esker,” said Christophe DuMonet, Managing Director at Esker Australia and New Zealand.

Details about each finalist are listed at

About SIIA

SIIA is the leading association representing the software and digital content industries. SIIA represents approximately 800 member companies worldwide that develop software and digital information content. SIIA provides global services in government relations, business development, corporate education and intellectual property protection to the leading companies that are setting the pace for the digital age. For more information, visit

About SSD

The Software & Services Division of SIIA (SSD) represents companies that develop the applications, services, infrastructure and tools driving the success of today’s high-tech industry. SSD programs and activities are designed to foster company growth and success by providing professional insights and strategy, executive networking, industry exposure and business development opportunities. SSD member executives actively collaborate to share business and operational expertise, best practices, and new innovations to help companies efficiently build growing and successful businesses. For more information, visit

Kern Pharma improves its order management fitness with Esker’s Cloud-based solution for SAP®

Sydney, Australia — April 9, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been selected by Kern Pharma, a specialist in the development, manufacturing and marketing of pharmaceuticals, particularly generics, to automate its sales order management process. Esker’s Sales Order Processing solution has enabled Kern Pharma to cut order processing and customer response time in half, resulting in on-time product deliveries to recipients.

Kern Pharma, an Indukern Group company that’s headquartered in Terrassa, Spain, receives 75,000 orders a year via EDI, fax or email, 40,000 of which are manually processed into its SAP® system. Thanks to Esker, Kern Pharma has saved a significant amount of time and reduced error rates associated with manual sales order processing.

Esker’s cloud-based solution works by receiving all of Kern Pharma’s fax and email orders (an average of 3,000 per month) and automatically extracting any relevant data. That data is then validated and integrated into Kern Pharma’s SAP system electronically.

Benefits Achieved

On average, Kern Pharma can process an incoming order in 50 seconds — a process that previously took up to two minutes — resulting in a faster customer response time. Additional benefits include:

  • Processing time cut in half
  • Process visibility: every action is tracked
  • Simplified search commands: a multi-criteria search engine helps find customer orders in just a few clicks
  • Less physical space required for archiving documents

Customisable and Collaborative Dashboards

Kern Pharma’s Customer Service teams use Esker’s dashboards and metrics to access important information such as the number of orders received in a given period of time or the average time it takes to process orders. Solution administrators can custom-design dashboards to best meet the needs of their users, as well as define metrics that align with business goals. Information can be easily shared and analysed in order to identify areas for improvement and make informed decisions.

Esker’s easy-to-use and engaging environment simplifies the sales order processing workflow,” said Irene Liébanas, Customer Service Coordinator at Kern Pharma. “With relevant and valuable information at our fingertips, order processing and tracking is done seamlessly and enhances customer satisfaction.

Future Projects

Shortly after solution implementation, Esker has already delivered cost savings and opened the door for other potential opportunities. “Esker has supported us every step of the project and is always available, even after deployment,” said Albert Almajano, Director Systems Business Group at Indukern Group. “Following our successful collaboration, we recommended Esker’s Sales Order Processing solution to other industry players, and we even plan to implement it within other companies in our group.

About Kern Pharma

Kern Pharma is a specialist in the development, manufacturing and marketing of pharmaceuticals. Created in 1999 by the Indukern Group, the company has established itself in 15 years as a leading player in the Spanish generic drug industry. Historically, Kern Pharma articulates the growth of its business around two strategic axes: the development, manufacturing and marketing of pharmaceuticals under the Kern brand (with a strong emphasis on generics), and providing services for third parties (development, contract manufacturing and chemical production). Kern Pharma has over 650 employees and produces about 100 million units per year.

Click here to read the full press release.

Streamlining Accounts Payable Processes and Reducing Costs with Esker’s AP Cloud Automation Solution for SAP®

Orora Ltd successfully leveraged Esker’s Accounts Payable automation solution for SAP to automate the processing of over 220,000 invoices annually.

Orora Ltd is headquartered in Melbourne, Australia. The company was created in 2013 after Amcor, one of the world’s largest packaging companies with a 150-year history in Australia, demerged its Australasian and North American Packaging Distribution businesses.
With 39 manufacturing plants and 83 distribution sites across seven countries and approximately 5,500 team members, Orora supplies packaging products and services to the grocery, fast moving consumer goods and industrial markets.

The Challenge

Orora’s Accounts Payable (AP) team, led by Tony Gruevski, is based in Melbourne (Australia) and annually processes about 220,000 invoices. This team facilitates both domestic and international payments.

Ineffective AP automation solution had to be replaced
Orora had in place an automated solution to scan and OCR its invoices in order to automate the processing of its invoices. However, despite a lot of effort invested in this solution, it turned out to be ineffective and Orora decided to replace it with a new AP automation solution.

According to Paul Gilbert, Enterprise Application Manager, “The biggest pain point was the fact that most of our AP processing was still being done manually.

Lack of visibility of invoices
We had problems with sites stating that they had forwarded the invoices through to us, and AP could not find them, so we were continually scratching our head as to why that was the case.” says Tony Gruevski, AP Manager. “What we needed was a system that would record the invoice as soon as we would receive it, so that we would never lose visibility of it… that was the first big issue.

Too many interfaces – not user friendly systems
Our second big issue was that our process involved too many different systems which made it convoluted for us as we did not have a streamlined system from start to finish.

The Solution

We now have one system which everyone uses. All invoices are going into Esker, and from Esker they are getting posted into SAP. It’s a simple process, cuts out all the various systems, so we are really happy with it.” says Tony Gruevski.

From start to finish, we get invoices emailed to us; invoices are routed into Esker, from Esker we can post them to SAP. It’s a simple three-step process. It is a much more effective process instead of having to work with various systems and of course these systems were costing a lot of money to maintain and use.

Key Objectives for the Solution

Touchless processing
We were looking for a solution that could fully automate our AP process. This means that we would only deal with exceptions and let the solution process most invoices without manual intervention.” says Paul Gilbert.
Eventually, Orora is hoping to achieve a touchless rate of at least 85% as Orora only processes invoices related to purchase orders. The ability of the Esker AP automation solution for SAP to automatically complete full 3-way matching between the invoice, the purchase order and the goods receipt, clearly met this objective.
We still have some manual intervention which is normal but our biggest gain was that the OCR system was accurate enough, and easy to use and straightforward. That was the biggest objective for us.” says Tony Gruevski.

Cost reduction
Obviously costs came into play as well – we needed a solution that was streamlined and efficient, we thought Esker would be the best solution.” says Tony Gruevski.

Focus on higher value tasks by AP team
The key business objective was based around efficiencies in the process and also providing the business with a much more aligned or focussed customer service in the AP space which they weren’t getting because the AP team was predominantly focussed with keying in and processing errors.” says Paul Gilbert.

Why Esker?

As the Orora AP team was not satisfied with the current AP automation solution, Tony Gruevski, with the support of Orora’s Group Finance Manager – Gordon Brown – requested that the IT team, led by Paul Gilbert, conduct some market research to look for a new AP automation solution. The team reviewed several solutions and decided on the Esker Cloud AP automation solution for SAP – one of the few fully integrated solutions with SAP available in the Australian market place and fully supported by a local solution provider.

User Experience
According to Paul Gilbert, “one of the key benefits to the Esker solution was the user experience. The ease of use of the interface made it very simple for the AP officers to understand what was going on in the process.

Cloud solution – low cost and no infrastructure required
The cost savings for the Esker solution being a hosted solution were a key benefit.” says Paul Gilbert.
The previous solution was server-based which required dedicated servers, additional software products and hence incurred hardware costs, software upgrade costs and solution administration costs – the Esker Cloud solution eliminated all of these costs and time consuming activities.” says Paul Gilbert.

For Tony Gruevski who manages the AP team, the functionality provided by the Esker Cloud AP solution for SAP transformed his daily activities.
It’s easier to work with, easier for the administrators, it’s simply user friendly in house. We don’t have to go to IT, and ask them to do things. I can create new users, I can create new reports. It’s pretty much a system designed for dummies in a way.

The Benefits

Orora has already achieved many of the benefits it was looking for in a new AP automation solution:

  • OCR accuracy has significantly increased and allows for touchless processing of invoices from hundreds of different vendors;
  • Reduction of costs throughout the process;
  • Elimination of IT infrastructure and administration costs;

We’ve definitely achieved accuracy in capturing invoices. We can now guarantee we are going to have the invoices in the system” says Tony Gruevski, reducing his stress level at the end of each month. “Cost-effective, flexible, great support, it ticks a lot of boxes.

Exceptional Support

The Orora team speaks highly of the project delivered by Esker Australia. “We are more than happy to give high praise to them. They provide good support, and if there is any issue, they follow up with me, and I can follow up with them,” says Tony Gruevski.

Future Plans with Esker

Orora has also implemented the Esker Cloud Fax services solution, which provides the ability to fax documents such as purchase orders and other transactional documents from SAP, without the need for any fax server or fax software.

We are more than happy to listen to what other solutions Esker can propose. We’ve had great support from them and have developed a strong working relationship with the Esker team.” says Tony Gruevski.

Click here to read the full success story.

Cosucra improves the health of its Accounts Payable processes with Esker’s Cloud Solution for SAP®

Sydney, Australia — April 7, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been selected by Cosucra, a Belgian producer of food ingredients, to automate its vendor invoice process. Esker’s Accounts Payable (AP) solution will integrate with Cosucra’s SAP® system and enable the company to reduce invoice data entry time, automate the approval process and progressively eliminate paper thanks to electronic archiving.

Cosucra wanted to optimise the processing of its 15,000 annual AP invoices. Above all, the company was looking for an easy-to-use solution that could not only be implemented quickly, but had the capability to interface with its new SAP system and evolve to integrate additional workflows.

We selected Esker for numerous reasons, including its SAP expertise and its ability to offer an archiving solution in line with the Belgian tax legislation,” said Fabien Caré, Supply Chain and ITC Manager at Cosucra. “We were also very interested in Esker’s accurate and intelligent data capture and recognition technology and the ability to read different invoice formats without the need for a specific template — all of which allows us to significantly reduce our teams’ manual invoice tasks.

From 100% Manual to 100% Automatic

Until now, all of Cosucra’s AP invoices were processed manually into SAP. Data was manually verified and then the original paper invoice was sent for approval before being archived locally. Esker enables Cosucra to automate all manual processes — from invoice data approval to electronic archiving.

“Prior to automation, receiving and entering AP invoices was very time-consuming and resulted in large amounts of paper circulating internally,” said Caré. “Managing all of it manually was extremely tedious for our accounting teams.

Benefits Achieved: 30% Time Savings

  • Reduced processing time and input errors thanks to automatic invoice data entry and reconciliation with existing purchase orders (60% of invoices)
  • Accelerated invoice approval time via automatic and electronic workflow
  • Reduced manual handling and paper consumption
  • Simple and fast invoice access and tracking through electronic archiving
  • Improved visibility of company cash at any time thanks to Esker’s management tools

This project with Cosucra strengthens our presence in Belgium and reinforces our position as an expert in document process automation in an SAP environment,” said Adelin Odent, Territory Manager at Esker Benelux.

As Cosucra improves its customers’ well-being by providing them with healthy products, Esker’s automation solution makes Cosucra’s Accounts Payable processes healthier. Thanks to a great visibility of all invoices at any time and features like dashboards, users can easily monitor the performance and ‘fitness’ of their processes,” says Christophe DuMonet, Managing Director of Esker Australia.

About Cosucra

Cosucra has produced natural ingredients since 1852. The company is not only a supplier of ingredients, but also collaborates with its customers to provide them with market expertise, conducts clinical studies and shares regulatory experience to help improve their existing products or to develop new ones. Cosucra’s partnership with over 400 food producers represents over 1,000 product references worldwide and demonstrates that Cosucra actively works alongside its customers from concept development to product launch… cultivating nature to improve health. Cosucra’s product lines include: Fibruline®, Fibrulose®, Pisane®, Swelite®, Exafine® and Nastar®.

Click here to read the full press release.

Esker Completes HIPAA/HITECH Security Assessment

Sydney, Australia — April 1, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has recently completed a security assessment of its on-demand document process automation solutions against the published safeguards and breach reporting requirements of the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act as of December 23, 2014.

Completion of the HIPAA/HITECH security assessment indicates that Esker’s applicable processes, procedures and controls in place to protect electronic protected health information (ePHI) have been formally evaluated and tested by an independent auditing firm. The assessment included Esker’s controls related to the HIPAA Security Rule including: Administrative Safeguards, Physical Safeguards, Technical Safeguards, and Organisational, Policies and Procedures and Documentation Requirements, the safeguards defined by the Privacy Rule, as well as the HITECH Breach reporting requirements for its define services.

The security requirements defined by HIPAA/HITECH are required for companies that handle ePHI or can impact the security, confidentiality and/or availability of ePHI. By completing this security assessment the company demonstrates its commitment to the security of the data on their systems.

Our team is pleased to have conducted a thorough assessment of Esker in order to determine that their internal processes, procedures and controls are in compliance with the relevant requirements of both HIPAA and the HITECH Act,” said Scott Price, Managing Partner at A-lign®. “A-lign performed the security assessment efficiently and effectively, and Esker met the requirements on all fronts.

The HIPAA/HITECH security assessment is crucial to Esker’s development and will help the company achieve its goal of providing the medical industry access to and the benefits of document process automation. Reducing costs, improving services and protecting PHI is more important than ever for the healthcare industry, and paperless document exchange solutions offer a viable alternative to manual processing methods.

HIPAA and the HITECH Act address the absolute necessity that patient data and PHI be made private, secure and readily available — all things we strive to provide to each and every customer,” said Jean-Michel Bérard, CEO at Esker. “Our completion of the security assessment highlights Esker’s overall strategy of delivering the highest level of security and reliability in regards to confidential information, and helps provide our customers in the healthcare industry with an even greater peace of mind.