SACVL Improves Service Quality and Customer Satisfaction Thanks to Esker

Sydney, Australia — July 20, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been selected by SACVL, Société Anonyme de Construction de la Ville de Lyon, a French construction and property management firm, to automate the mailing and archiving of 30,000 business documents annually. Thanks to Esker Mail Services, SACVL has been able to improve service quality and absorb the increasing volume of mail sent from IKOS, the company’s real estate business software.

In an effort to improve its service quality and strengthen customer confidence, SACVL obtained an industry quality certification in 2013 (the Qualibail certification). On top of its numerous regulatory requirements, this certification has resulted in increased mail volumes — up to 30,000 letters per year comprised of tenant discharges, proof of construction and maintenance work, customer complaint registered letters, and reminders of unpaid bills. Additionally, Esker prints and delivers SACVL’s 9,000 tenant expense notices.

Following a request for tenders, we were very impressed with Esker — a company that came highly recommended in the property management industry by other firms with similar needs,” said Hervé Domange, IT Director at SACVL. “Esker Mail Services is able to process very industry-specific business mail and interface with our IKOS application.

Meeting the Business Needs of Property Management

Implemented in just three months, Esker’s solution required a set of business rules tailored to SACVL’s specific needs, including rules to automatically determine whether or not to distribute mail depending on document type, and the ability to validate certain critical workflows prior to printing.

Today, Esker’s solution is used by over 100 SACVL co-workers, including field staff for maintenance work requests, quality managers for written requests and assistants who respond to tenants.

All our teams are very satisfied with Esker,” said Domange. “Because they have not needed to change their working methods, our employees have quickly adopted Esker’s mail services solution. No one wants to go back to stuffing envelopes!

Increased Productivity

Esker Mail Services has delivered numerous benefits to SACVL, including:

  • Time savings and increased productivity for those that manage orders — mail volume has doubled but staff numbers have remained the same
  • Internal structuring of business processes
  • Mail tracking, including registered letters
  • Electronic archiving and access to all documents issued from the ERP system via Esker
  • Real-time access to archived documents
  • Improved customer satisfaction

Thanks to Esker, we have achieved the service quality required by the Qualibail certification,” concluded Domange. “We are able to track mail in real time, provide proof of sending and ensure deadlines are met. We have increased customer satisfaction, and with Esker’s help, put in place a new organisation without losing any time.

About SACVL

SACVL is a construction and property management company that builds and manages its properties in central Lyon. The diversity of its real estate (e.g., housing, offices, facilities and stores) aims to promote functional and social diversity. Each program includes social housing (10-25%). The company has 150 employees, 51 million euros in sales revenue in 2011, 7,500 housing units, 39% contracted, 105,000 square meters in office space, stores and facilities and 3,800 parking lots.

Kuhl Insurance Replaces Its Existing Fax Server Solution with Esker Cloud Fax Services for Fit Processes and a Healthy Business

Upgrading fax to the cloud allows the independent insurance agency to save time and money while supporting HIPAA compliance.

Sydney, Australia — July 13, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced that it has been selected by Kuhl Insurance, one of central Illinois’ (USA) largest independent insurance agencies, to replace the company’s existing fax server solution with Esker Cloud Fax Services. Representing multiple insurance carriers around the region, Kuhl processes up to 1,500 pages of fax documents per month from its Morton, IL headquarters.

Rather than go through another iteration of hardware updates to its longstanding server solution, Kuhl made the decision to offload faxing to Esker in order to take advantage of pay-per-use pricing, avoid costly maintenance requirements, and enhance the clarity and readability of its faxes — an important yet often overlooked, aspect of faxing time — and data-sensitive insurance documents. With Esker Cloud Fax Services, faxes can now be sent and received from desktop systems with no hardware or software investments, and with features like real-time status notifications and 24/7 service availability.

Key Requirements

Because many of the documents Kuhl handles (e.g., insurance applications, claims, quotes, etc.) contain electronic protected health information (ePHI), the company is obligated by law to transmit ePHI in accordance with the published safeguards and requirements of the Health Insurance Portability and Accountability Act (HIPAA). Kuhl could only select a solution provider with the necessary controls and procedures in place to support HIPAA compliance.

Faxing in the Cloud with Esker

Using Esker Cloud Fax Services, Kuhl has successfully transformed its faxing process into a more efficient, affordable and sustainable operation. Some of the biggest advantages the company has achieved since implementation include:

  • Faxing directly from desktop systems
  • Enhanced document clarity
  • No hardware or software maintenance costs
  • Minimised operating costs (no hidden fees)
  • Pay-per-use cost efficiency
  • Unlimited capacity and 24/7 service availability
  • Real-time status and tracking capabilities
  • HIPAA / HITECH compliance

Phil Witzig, Systems Administrator at Kuhl Insurance, was delighted with Esker’s feature-rich and easy-to-use solution, saying: “The visibility of the service allows us to get reports, add or delete users, and see what faxes have been sent and who’s using them. With Esker, we’ve found a cloud fax solution that’s not only fast, secure and efficient, it’s easy to use and saves us money — what’s not to like?

About Kuhl Insurance

Founded in 1979 by Phil Kuhl and based in Morton, Illinois, Kuhl Insurance is one of the region’s largest independent agencies, representing nearly 50 different insurance carriers throughout central Illinois. After more than 35 years in business, Kuhl Insurance has grown to provide its unique services to commercial, group and personal businesses.