Category Archives: Accounts Receivable

How Technology Plays a Role in Order-to-Cash Success

Whether its customers calling in about late shipments or your warehouse accidentally shipping incorrect items, sales order disputes can impact customer satisfaction. Order disputes can arise as a result of several different situations, such as:

  • Price variations of the goods that appear on the order vs. the invoice
  • Sales tax and shipping costs inaccuracies
  • Keystroke errors from manually entering orders
  • Differences in the terms of sale on the PO and the invoice

As a consequence, payment delays occur because customer service teams have to reprocess the orders and exceptions. Customer service is strapped for time as it is, and it’s challenging to take the time needed to adequately review all customer purchase orders for accuracy before processing.

Unfortunately, inaccurate orders result in inaccurate customer billing. If customer service had the time to manually review orders line by line for accuracy, there would be any number of exceptions found (e.g., PO with the wrong price or unacceptable terms and conditions of sale). No matter the exception so begins the tedious task of rejecting or reprocessing the order. Emails back and forth, requests made for an updated order to be re-sent, inventory put on hold, credits applied, verification for price adjustments … and this can go on and on for weeks.

Getting orders entered right the first time shortens the timeline to billing. By streamlining your entire procedure for customer communication, order processing, invoicing, and collecting payment for an order you’ll speed up cash flow, cut costs and serve your customers better in the long run. So, where is this Utopia found?

In the world of inbound customer sales order automation. From having visibility of all received sales orders into a single queue (by email, EDI, fax orders) to automatically extracting data from the document (e.g., customer name, PO number, ship to address, quantity, etc.) and comparing the data against information stored in your ERP, automation provides customer service a streamlined approach to approve orders or handle exceptions.

Technology like sales order automation has a role to play in implementing best-in-class strategies for order-to-cash (O2C) success. No need to avoid new technology from fear of costs, effort or change — these investments are necessary to remain competitive. Order automation can be implemented at a reasonable cost for companies processing as few as 500 orders a month and scalable to handle over 500,000. Speeding up the overall O2C process means speeding up your cash flow, reducing costs and running your business more efficiently overall.

Efficient O2C processes play a large role in the customer experience and company success —  unfortunately, they can be a challenge to attain when you have different teams working towards different goals. Download your copy of this eBook to start creating a positive customer experience with a proactive solution.


How to Start Building a Successful Customer Experience Program

By the year 2020, customer experience will overtake price and quality as the key brand differentiator. In other words, brands that don’t work on improving their customer experience will be left behind.

Customer experience is more than a trend or buzzword — it will play a pivotal role in the future of marketing and has an insightful ability to predict where a company will be 5-10 years down the line. What should you be doing, if anything to prepare for this change?

First, what is customer experience?

On a basic level, customer experience (CX) refers to how a customer perceives their interactions with your company. How does your customer feel at every touchpoint they have with you, from marketing to sales to support? CX is ultimately defined by the consumer, which means businesses need to actively adapt and set themselves up to exceed expectations.

Should you be investing in this?

Joe Hanousek, Esker’s Customer Experience Manager, believes that every company needs to be tracking their customer touchpoints and working towards continually improving that process. He often says that: “Seventy percent of senior executives in companies believe that CX is important. In my opinion, the other 30 percent shouldn’t be executives.” So much of the B2B focus is on lead generation instead of improving customer experience, although most people are well aware that it is less expensive to keep existing customers than it is to acquire new ones. Companies mistakenly start looking into customer experience as a last resort once they’re suffering, but customer experience is best as a proactive approach, taken when business is growing versus lagging behind. The graph below shows just how valuable an investment in improving customer experience could be.

How do you begin?

If you’re just getting ready to work on improving customer experience, aim for C-level sponsorship. It won’t go very far unless there are people at the top behind it, so do the research you need to convince someone to back you up. Most executives are aware of the importance of CX, but still aren’t taking active steps to improve upon it. If you haven’t already started in a few years, it’ll be too late.

Next, be sure you’re ready to invest a significant amount of time and human resources into building a solid customer experience program. At Esker, the process took a full year to go from conception to having a Customer Experience manager and a team in place. It’s a good idea to have at least one person fully devoted to customer experience and multiple people from different departments committed to being a part of the CX improvement process; otherwise, CX can easily become a task that is swept away on an already busy to-do list. This will also depend on executive buy-in, as far as whether the need to have a customer experience manager or team is understood.

Finally, it is important to communicate the goals of the customer experience program throughout the organizationEveryone should be on board and kept up to date. As Joe puts it: “It’s not C-Level people or managers that make customer experience better — it’s the staff working directly with them.” Educate, train and update all those who interact with customers at any level on what needs to be done to improve those important touchpoints.

The beginning stages of our customer experience journey.

Joe’s biggest recommendation for those starting to work in CX? Change your perspective. “It is not an area for problem customers to go to, but rather a way to prevent customers from ever having the problem in the first place,” he explained. As staff focus on offering solutions to immediate problems, the CX team should be looking into why those problems happened in the first place, and if there is anything that could be done to fix that.

Customer experience goes beyond customer satisfaction or happiness. A successful customer experience program will work to prevent problems before they arise, delighting your clients past the point of mere satisfaction. CX has become more of a trend in the past two years, but it is definitely here to stay for the long haul. If you have any questions about the process we went through to build our customer experience program at Esker, or about customer experience in general, leave a comment below and we will respond to you!

eCommerce and the Digital Journey

With spending 15 years of my career in the eCommerce space, I’ve learned a lot along the way. One thing that has stuck with me is no matter how much a company believes the business case that this is going to be the only solution they need, you can’t force it.

You see, there is another entity involved that the company doesn’t control — its customers. For example, one of my chemical industry clients created a whole eCommerce site to sell its low-margin products. If a customer wanted that product they would have to buy through that portal. Other companies create significant campaigns to transition their customers to eCommerce, highlighting the benefits to the customer and offering discounts if they buy from their site. All of these are legitimate strategies, because, in today’s world, an eCommerce channel is a must.

The problem is an eCommerce channel is not going to work for all customers. Some of them are large, drive a majority of revenue, and want to buy through EDI so that the systems can talk to each other with no human intervention. Other customers have ERP systems that are spitting out their POs and they don’t want to re-key orders, or upload a spreadsheet to a website. Some industries have customers that don’t have the capabilities, nor do they want to deviate from what’s been working during the course of their relationship with you: sending their orders via email or fax (yes, there is still a lot of faxing going on).

Digital transformation usually begins with EDI and eCommerce sites, but it doesn’t end there. If neither of those channels work, email and fax orders can be placed into your ERP after validation checks for accuracy — all without manual intervention. This gives companies cross-departmental visibility to everything in the order pipeline, the ability to easily measure KPIs, and the actionable intelligence necessary to address priorities or concerns in real-time before they become big issues.

In today’s world, the customer experience is king. Figuring out how to efficiently cater to them is every companies’ challenge. Sometimes the easiest paths are overlooked for those more glamorous. It reminds me of a song I learned in Girl Scouts that says “Make new friends, but keep the old. One is silver and the other gold.” Every channel is important in its own way and can co-exist to provide a truly exceptional approach to business.

Promega France Enters the E-Commerce Era with Esker’s Accounts Receivable Solution

Sydney, Australia — February 27, 2018 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with Promega France, a leader in providing innovative solutions and technical support to the life sciences industry, to automate its accounts receivable (AR) process in anticipation for the e-invoicing to public administration requirements scheduled to take affect in 2019. Thanks to Esker’s cloud-based Accounts Receivable solution, Promega France has been able to modernize its invoice processing process and improve customer service efficiency.

“By automating our AR process, we have taken an essential step into the era of e-commerce,” said Annick Dahlem, customer service manager at Promega France. “Esker has not only enabled us to improve and simplify our accounting process, but has also allowed us to prepare for upcoming changes. We particularly appreciate the collaboration with Esker France which facilitates our relationship with the support team.”

Benefits of AR automation

The solution was implemented in just six weeks and has enabled Promega France to send customer invoices as soon as they are prepared by email (in PDF format) or postal mail from Esker’s production facility. Fully integrated with Promega France’s SAP® ERP system, Esker’s solution also facilitates invoice tracking and archiving via an intuitive web interface available to all company stakeholders.

Since implementing Esker’s solution, Promega France has achieved numerous benefits, including:

  • Improved customer service representative (CSR) performance, freeing them up to spend more time on higher-value tasks
  • Increased efficiency when searching for invoices thanks to electronic archiving
  • Better information sharing — everyone involved in the process can collaborate on the same invoice
  • Improved activity tracking through customizable dashboards
  • Implemented sustainable development in the invoice routing process

“Over a quarter of our private sector customers now receive their invoices in PDF format, a welcomed approach that will most certainly continue to increase,” said Dahlem. “Esker’s customizable dashboards have helped in my day-to-day work, giving me access to indicators that greatly facilitate my daily monitoring.”

Thanks to Esker’s solution interoperability with Chorus Pro, the French public administration platform, Promega France can confidently anticipate mandatory e-invoicing to public administrations in January 2019. The public sector represents close to 70 percent of Promega France’s order volume.

About Promega

Promega Corporation is a leader in providing innovative solutions and technical support to the life sciences industry. The company’s 3,500 products enable scientists worldwide to advance their knowledge in genomics, proteomics, cellular analysis, drug discovery and human identification. Founded in 1978, the company is headquartered in Madison, WI, USA, with branches in 16 countries and over 50 global distributors. Promega France has been present in the Lyon region since 1992 with 45 employees, and many distributors in overseas France, Maghreb, Egypt, Greece and sub-Saharan Africa.


8 Accounts Receivable Management Strategies That Might Just Get You Promoted

Despite what a lot of accounts receivable (AR) leaders may still believe, “We have an ERP/accounting system” is not a viable credit and collections management strategy. Not in 2018, anyway.

Other departments (sales, marketing and accounts payable to name a few) have been more open to adopting complementary digitized solutions that provide added value beyond the traditional systems. It’s no great wonder why: They’ve proven to be effective tools for maximizing time, money and resources while creating a more transparent and collaborative work environment.

Nevertheless, AR appears content to settle for the status quo. Manual invoice delivery. Using sticky notes and spreadsheets for post-sale collections. No real analytical analysis. To put it in style terms, AR is out here in 2018 still rocking a mullet and mustache — and not in some hip ironic way, either.

Want to be the savior your behind-the-times AR department so rightly deserves? Here are 8 simple and sensible strategies that will get your team on the path to improved AR performance and maybe, just maybe, lead to a well-deserved promotion in the process.

Strategy #1: Greet technology as a friend.

Contrary to what’s commonly believed, automation is not some technological wrecking ball designed to wipe out and replace all of your existing people, processes and technology. AR can’t and shouldn’t be fully automated. The idea is to automate what should be automated.

Think of today’s best-in-class AR solutions more like a highly specialized team member. Except, this employee not only helps you get paid faster, keep costs down and improve customer relationships, it doesn’t take any time off. If that’s not an idea to get behind, I don’t know what is.

Strategy #2: Think beyond DSO.

Using metrics to improve performance is not a new or radical concept. But in AR, besides “DSO” and “Amount written off” the data analysis pool is laughably shallow. AR departments that find ways to go beyond DSO are able to effectively track performance, hold their teams accountable, and ultimately get the results they desire.

Want specific examples of these key metrics? Download the eBook found at the end of this blog post.

Strategy #3: Make e-invoicing a priority.

Switching to e-invoicing is in everyone’s best interests — both company and customers alike. It’s just a matter of creating a specific plan to facilitate the transition to e-invoicing. This can include strategies as simple as:

  • Setting defined goals (e.g., increasing e-invoice delivery via email by 20% over four months)
  • Collecting accounts payable (AP) email addresses from all new customers
  • Reaching out to existing customers in order to convert them from paper to email

Strategy #4: Confirm invoice receipts.

“I never received the invoice.” How many times have you heard this from a late-paying customer? With the right AR automation solution in place, this problem disappears. Users can track invoices from beginning to end and know exactly when the document was received.

Taking it a step further, the solution gathers data that your team can also use to set up workflow rules. For example, your team could be altered to any unopened invoice (based on when it was sent, dollar amount, customer group, etc.) and reach out to the customer. Simple, easy and effective.

Strategy #5: Get a clear follow-up plan.

Most companies would love to contact their customers before 15-20 days past the due date. In reality, that’s a tough ask … especially in a manual environment that’s strewn with bottlenecks. Automated AR solutions have a better way of doing it. Their slick payment reminder capabilities ensure that friendly emails are sent out automatically to notify slow-paying customers. No human intervention necessary. No manual headaches or hassles.

Strategy #6: Focus on team efficiency.

It’s not uncommon for as much as one-third of an AR rep’s time to be spent on prioritizing contacts and searching for contact-related information. That’s a lot of time/money/production lost, my friends. Automated AR management solutions have an elegant solution to this problem — giving staff members a clear snapshot of their day via customized to-do lists. Not only will they know what to do and when to do it, managers are also aware, and can make decisions accordingly.

Strategy #7: Evolve with your customers.

You may have noticed that people nowadays seem to prefer interacting with small, glowing rectangles than actual human beings. Your customers are no different. Instead of speaking to a rep or getting put on hold, they would rather make an invoice payment or get a question answered online, often from their mobile device, and on their own time.

Self-service tools offered through automated AR solutions help customers do things like:

  • View invoice information online
  • Make payments electronically
  • Apply credits to open invoices
  • Sign up for auto-pay functionality
  • Get questions answered rapidly

Strategy #8: Use root-cause analysis.

How do problems like late payments, customer disputes and deductions happen in the first place? Good question. With an automated AR solution, you can finally get the answer. Users can identify, track and categorize the root causes of some of the most common payment-related issues, and over time, even help them pinpoint customer patterns as to help avoid them in the future.

Care to learn more about these 8 AR management strategies? Download the eBook, 8 Accounts Receivable Management Strategies to Make Your Process Best-in-Class. It goes over the same strategies covered here … just in a bit more detail. If you liked this blog post, you’ll love the eBook. Enjoy!

5 Mind-Numbing Tasks Your Accounts Receivable Team Never Has To Do Again

Money moves fast, from you to your vendors and from your customers to you. So why are Accounts Receivable (AR) departments so often stuck in outdated, time sucking practices that create unnecessary errors, waste time and prevent your valuable talent from focusing on their essential work? Why not automate those practices and make it easy for your staff to do what they do best–help your customers pay you!  You can revolutionize your AR operation by automating these 5 tasks:

1) Sending Snail-Mail Invoices. This is the 21st century. Last year 60% of companies preferred electronic invoicing, and for obvious reasons…it’s easy to track, lightning-fast to process and very more likely to be paid than a paper invoice that can be misplaced or simply thrown away. If you are reading this, your organization almost certainly already has the digital tools to distribute invoices by e-mail, including clickable links to allow for instant payment.

2) Sending One-Off Payment Reminder Emails. Customers sometimes need to be reminded to make their payments, but it can be confusing to figure out who gets the reminders and how to prioritize them.  Should you be reminding people with the highest balances or the ones that have been outstanding the longest? How can you tell if someone is overlooked? Automating your reminder list with customized messaging makes sure everyone gets an appropriate reminder at the appropriate time, and no one gets accidentally added or left out.

3) Prioritizing Collection Calls Manually. Collection calls are as tricky to prioritize as payment reminders, and your customers like them even less.  If you can generate collection call lists automatically, along with personalized call scripts, your AR team will be more successful and your revenue stream will flow more abundantly. Automated AR systems also allow you to track balances from purchase through the late payment and collection process with a minimum of manual intervention, which reduces the risks of billing errors and payment disputes.

4) Fielding Every Single Customer Inquiry In Person. While your organization is right to pride itself on its personal touch, your customers don’t have time to wait on hold while your staff rushes to answer phones. Automating your AR service options so that customers can use an online portal to resolve simple problems shows that you value your customers’ time and that you have highly-trained people on the phones when they’re needed. Tasks that your customers may be able to complete using an automated portal include:

  • Update contact and account information
  • Review account and order history
  • Simple troubleshooting, guided by online manuals
  • Register non-urgent questions and concerns via email

5) Compiling Data to Generate And Send Reports. AR isn’t just about collecting money, it’s about reporting how you get it and where it came from. Compiling reports manually not only takes an enormous amount of time, it’s very easy to make a mistake.  Converting your AR reporting from manual compilation to an automated reporting tool will give you more control over the accuracy and timeliness of your reporting, as well as the option of creating and revising reports far more quickly.

You hired your Accounts Receivable team to manage your company’s central revenue stream.  When you automate their purely administrative tasks so that they can focus on building customer relationships, you invest in their success and yours.  When your customers encounter problems with their invoicing or their payments, it reflects badly on your organization.

Why Finance Leaders Should Kill Spreadsheets

Capturing and handling data from accounting solutions to ERP systems has certainly evolved. We’ve moved from information viewed on printed pages to cloud-based business intelligence (BI) tools.  With new ways of processing information faster and with greater visibility, why in the world are so many executives still using Excel spreadsheets to manage critical accounts receivable (AR) and collections management data?

Mining information from different systems stored in various areas (such as an Excel-based aging report, collections call notes, ERP open invoice information, and cash application systems, just to name a few) is still exported, sliced and diced, and often manually compiled and pushed into a report. Then accounting has to dig into their email inbox, or navigate the share drive like Ferdinand Magellan, to gather the spreadsheets. It’s an upgrade over paper or not reporting at all, but still restrictive and does not provide immediate, actionable intelligence that today’s businesses need to remain nimble. While important data points that, once collected, deliver actionable BI, gaps in information exist that systems typically don’t capture (e.g., why customers are paying late, disputes or deductions, etc.)

Lack of visibility in AR and collections management is particularly apparent when managing:

  • Past due customers. A collector may receive a promise-to-pay, but the customer didn’t live up to their promise, and no follow up notes or reasons were captured. All the while, that customer continues to order product. Now you have capital tied up in the open AR, along with additional product being produced or procured from the supply chain.
  • Collections forecasting. Without the ability to easily uncover and report on late payment trends, recurring issues, and spot underlying problems, an accurate collections forecast is near impossible.

Accounts receivable automation maximizes ERP and other business application investments you’ve made by combining data from all systems to populate dashboards and centralize workflow. Introducing automated processes with algorithmic rules and strategies helps eliminate tedious tasks and allows you to focus on things that make a greater impact. No more spending countless hours capturing data from multiple solutions and putting findings in a spreadsheet.

Automation helps you prioritize activities and aggregate data — giving you the insight to perform pertinent tasks immediately. Details can be shared with your customers, making them self-sufficient, creating a greater user experience and providing immediate, automatic collaboration. And guess what? You get paid faster and avoid costly write-off or risk!

Is a Collections Forecasting Tool on Your Holiday Wish List?


Year end is right around the corner — do you have the ability to estimate the collectability of accounts receivable for the remainder of 2017? If not, you may want to put a collections forecasting tool on the holiday wish list from your CFO.

Accurate collections forecasting is more important than ever in understanding where your company is financially. Businesses are investing thousands of dollars in forecasting tools that help grasp sales pipeline, expense management and budget. Yet, despite such investments in technology, the forecasting of collections often gets put on the backburner with a claim that it’s just too difficult to capture.

Sure, there’s no crystal ball that can predict which customers will pay or won’t, but there are definitely things you can do to make sure your collections forecast is as accurate and helpful as possible, as well as have tools to capture and report on it. Improving the measurement of collections can make a huge difference, including:

  • Increased accuracy of budgeting and profitability predictions
  • Actionable data for credit and collections managers for collector evaluations
  • Greater call prioritization efficiency for collectors

The traditional method of estimating collections has been to look at a group of large accounts and estimate collection percentages by aging groups of receivables. That’s a lot of time and a lot of data! These are two essential data points that need to be automatically captured for the most accurate collections forecast:

  • Days Sales Outstanding (DSO) — The average time that receivables are outstanding. Using this measure, you might find that your average days to collect is 70. Thus, you could use this average to project receivables collections:

Ending Total Receivables x Number of Days in Period Analyzed
Credit Sales for Period Analyzed

  • Promise to Pay — Transparency with what was communicated during collection communication in regards to Promise to Pay (e.g. what invoices, how much, when, etc.) is crucial. Details such as reason for lateness, dispute specifics, partial pay plan, and amount of promised payment are all crucial reporting elements of any collections strategy, but companies often have difficulty capturing this data, which impacts collections results and customer service.

If you don’t have an easy way to capture DSO and Promise to Pay details, collections forecasting becomes too challenging and, ultimately, you can’t get a handle on cash flow. By staying on top of your cash projections with tools like automated collections management, you can better understand where your business is headed financially. Having data that is automatically aggregated and displayed, giving businesses the ability to uncover late payment trends, Promise to Pays, recurring issues, and spotting underlying problems is crucial to providing an accurate collections forecast.

Esker Expands Presence in Latin America Through Partnership with Signature Consulting

Alliance provides customised solutions that are compliant with Latin America’s evolving regulatory requirements

Sydney, Australia — January 3, 2017 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, announced today its partnership with Santiago, Chile-based Signature South Consulting, a leading provider of solutions related to electronic document exchanges with digital signatures. The alliance is designed to benefit the Latin American customers of both companies by providing a more comprehensive set of offerings while meeting the complex and evolving electronic invoicing (e-invoicing) mandates that vary by country. 

Esker is a global company with customers that also have a worldwide presence. Esker decided to pursue a regional partnership to help navigate the various diverse e-invoicing mandates of the Latin America region. In Signature South Consulting, Esker found a partner with unparalleled expertise in e-invoicing compliance.

“Signature South Consulting was the obvious choice for us in terms of a partner,” said Steve Smith, U.S. Chief Operating Officer at Esker. “Not only is it the only provider of a solution that meets all e-invoicing requirements in Latin America, but it also has a reputation for integrity and excellent customer service. We knew right away that Signature South Consulting would be an asset to both our customers and our brand.”

Signature South Consulting also saw the value in an alliance with Esker. Although the company has expertise in electronic document exchanges, it wanted to expand its business service capabilities to include document automation and processing.

“We believe that developing relationships with companies whose skills complement our own is imperative as we continue to serve clients in many different markets with varying needs,” said Sergio Chaverri, Chief Marketing Officer at Signature South Consulting. “Esker is a global company with impeccable solutions and a long history of putting client relationships first, so we knew we had found the technological and cultural fit we were looking for.”

Now that the two brands have forged a synergistic partnership, they will begin offering integrated solutions to current and future customers.

About Signature South Consulting

Signature South Consulting is the leading company providing solutions for the electronic exchange of documents using electronic signatures, including e-invoicing. The company began operating in Chile in 2001 as a team of professionals with the goal of obtaining a harmonious set of capabilities that would enable them to achieve the results required by customers with the excellence and professionalism which they deserve. The corporate office is located in Santiago, Chile, with a shared services center in San José, Costa Rica and local offices in: Argentina, Brazil, Colombia, Ecuador, Guatemala, Mexico, Peru and Uruguay.

There are more than 5,000 companies issuing 100% of their invoices by integrating Signature South Consulting solutions with their ERPs. Over 2,000,000 electronic tax documents are trafficked daily, all of which are transactions between companies through Signature South Consulting solutions. Signature South Consulting actively participates in events in Latin America, the U.S., and Europe, lecturing on Latin American models of e-invoicing (considered the strictest and most complex in the world) and the Signature South Consulting experience.


Esker Shortlisted for 2016-17 Cloud Awards Program

TermSync accounts receivable platform honored in Best Payment, Finance or Billing Solution category

Sydney, Australia — January 17, 2017 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, is a finalist in the 2016-2017 Cloud Awards Program in the category Best Payment, Finance or Billing Solution.

Now entering its seventh year, the cloud computing awards program celebrates excellence and innovation in the rapid-growth cloud computing market. Over 300 organisations entered, including companies from across the globe, covering the Americas, Australia, Europe and the Middle East.

Steve Smith, chief operating officer at Esker, said: “In such a competitive year it’s a special honor for Esker to be recognised for its accounts receivable (AR) solution. Esker’s TermSync platform is allowing organisations to automate their AR processes resulting in reduced administrative costs, improved customer relations and expedited payment.”

Esker is a worldwide leader in cloud-based document process automation software that helps organisations of all sizes improve efficiencies, accuracy, visibility and costs associated with accounts receivable and other business processes. Esker’s accounts receivable automation solution automates the entire process of delivering and archiving invoices, regardless of media type, in compliance with global regulations. This automation solution cuts processing costs by 80 percent and reduces days sales outstanding (DSO) by as much as seven days.

Cloud Awards organiser Larry Johnson said: “In our sixth year of recognising and celebrating excellence and innovation in the cloud the standard of entries has been staggering. This high level of excellence is reflected in the size of organisation we are seeing enter – from start-ups to blue chips – but it’s also the sheer global presence of cloud technologies, and innovators outside of the US that have started to become more prominent this year.

Final winners will be announced on Tuesday, Jan. 31, 2017. To view the full shortlist, please visit:


About the Cloud Awards


The Cloud Awards is an international program which has been recognising and honoring industry leaders, innovators and organisational transformation in cloud computing since 2011. The awards are open to large, small, established and start-up organisations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2017 and beyond. Categories include Most Promising Start-Up, Best SaaS, and “Best in Mobile” Cloud Solution. Finalists were selected by a judging panel of international industry experts. For more information about the Cloud Awards please visit