Category Archives: News

Esker and Fuji Xerox Announce Accounts Payable Partnership in Asia-Pacific

Sydney, Australia — February 13, 2019 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, announced today that Fuji Xerox, a leading solutions provider in document services and communications, will market Esker’s cloud-based Accounts Payable automation solution as part of Fuji Xerox’s offering to optimize accounts payable (AP) management processes in Japan, and soon in Australia, Hong Kong and Singapore. This partnership enables Esker to expand its geographic reach in Asia and deliver intelligent process automation solutions to businesses. The two companies already collaborate in New Zealand where the AP solution was first successfully introduced by Fuji Xerox New Zealand to customers in the construction, retail, business and education industries.


Esker’s automation solution allows businesses to eliminate the manual pains of traditional invoice processing to bring new levels of efficiency to AP. Fuji Xerox customers will benefit from the numerous advantages of AP automation, including: reduced operational costs, accelerated payment cycle times, improved supplier satisfaction, increased early payment discounts, and enhanced reporting and analytics.


As part of the agreement, the solution will be marketed by Fuji Xerox along with consultation, implementation and support provided by Fuji Xerox.

Read the full press release here

Esker Wins 2018-19 Cloud Award for B2B Customer Strategy

Sydney, Australia — February 8, 2019 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been named a winner in the 2018-19 Cloud Awards Program in the B2B Customer Strategy category. The cloud computing awards recognises excellence and innovation in cloud computing. The program accepts entries internationally and from organisations of every size.


“Over the past year and a half, Esker has placed a greater emphasis on customer experience, dedicating an entire team to this effort. Since then, we’ve developed and implemented a customer-first business approach across all levels of our company,” said Steve Smith, COO at Esker. “Fuelling this approach is our belief that the foundation of a healthy company is a satisfied and loyal customer base, and that customers should feel valued, understood and engaged. We’re thrilled that our approach has earned the recognition from the Cloud Awards.”


Esker’s team of customer experience ambassadors have pioneered a customer service experience strategy that encourages proactive customer engagement. The team provides trainings, dives deep into how Esker’s solutions affect customers’ business processes and previews any solution upgrades with customers prior to implementation.

Read the full press release here

Esker Named to Food Logistics’ 2018 FL100+ Top Software and Technology Providers

Sydney, Australia — December 17, 2018 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, has been named a 2018 FL100+ Top Software and Technology Provider by Food Logistics, a publication dedicated to covering the movement of product through the global food supply chain.

The annual FL100+ Top Software and Technology Providers list serves as a resource guide of software and technology providers whose products and services are critical for companies in the global food and beverage supply chain.

“The digital supply chain continues its rapid emergence, bringing with it expanded capabilities that impact visibility, security, compliance and efficiency,” remarks Lara L. Sowinski, editorial director for Food Logistics and its sister publication, Supply & Demand Chain Executive. “Every aspect of the global food supply chain stands to benefit from new and innovative software and technology that is fundamentally changing the global food supply chain.”

Read more: https://www.esker.com.au/company/press-releases/esker-named-food-logistics-2018-fl100-top-software-and-technology-providers/

Esker Cribs: Touring Our International Offices

Introducing the new hit game: “Where in the World is Carmen Sandiego Esker?” Just kidding, please don’t sue me for copyright infringement.

Jokes aside, Esker’s offices are scattered all around the world. As a global company, we understand the intricacies of dealing with regional regulations. In our line of work, it’s important to support business functionalities wherever customers are — and, check us out, we’ve got the spread to do just that.

Play around with the interactive map below and discover our global offices!

 

Mixing AI and Machine Learning Into Business Processes

Artificial intelligence has been the domain of science fiction for decades — think HAL, the computer in “2001: A Space Odyssey” — but as many people know, it’s actually established well-developed and growing roots in modern-day life. Amazon’s Echo, Netflix’s recommendation engines, Facebook’s facial recognition technology, auto-braking on cars, it’s all based on the ability to analyze massive amounts of data in near real-time and being able to mimic human behavior based on the results.

AI and its various subsegments — like machine learning and deep learning — are also reaching deep into the enterprise, helping to automate many of the tasks that now are done manually, creating greater efficiencies, reducing errors and offering valuable new insights into the massive amounts of data being generated. In a dynamic and fast-changing market like manufacturing, systems that can learn and adapt on their own will be crucial in driving the next-generation flexible environments.

Businesses know this. According to Accenture, 85 percent of executives plan to invest in AI technologies over the next three years. In addition, the consulting firm notes that, by eliminating repetitive tasks and enabling more creative and accurate problem-solving, AI can increase productivity by 40 percent, many times without having to grow the workforce. But it’s more than improving process efficiencies and reducing costs. Systems leveraging AI and machine learning capabilities can help businesses become less reactive and more proactive, make better decisions for the future and improving the customer experience.

How does this help your company?

So how can all this help a company fine-tune its business processes? AI-based systems essentially think in a fashion similar to humans and can help automate many of those processes, while machine learning can learn from a human by, for example, watching them correct mistakes and then being able to make those corrections on their own. A deep learning system can learn by itself and program itself.

Given all that, businesses now have the technologies that can enable significant amounts of policy and process automation — freeing up employees to handle more valuable tasks, like customer engagement. These technologies can churn through tremendous amounts of data, thousands of documents, analyze information and rapidly find patterns that can lead to better and faster decisions. For the back office, these systems can learn how to group hundreds of thousands of invoices, understand what the data means, which customers are associated with which invoices, correct errors and process the documents.

AI-based technologies like natural language processing can read data and discern whether the document is an order or invoice, the numbers on the document, the language that’s being used, the order number and any other information. The technology also can be used for chatbots that can solve most customer issues without human intervention, freeing up customer service representatives (CSRs) to deal with the most demanding buyer needs and improving the user experience. Predictive modeling means business leaders can see real-time trends in everything from customer buying patterns to changes in the market and can make product and marketing decisions based on those insights.

This isn’t science fiction. It’s happening now. Business process software vendors are rapidly building out the AI capabilities in their products with engines that use machine learning and deep learning to manage and analyze structured and unstructured data and offer core functions like document and image recognition, content recognition and analytics and reporting.

These technologies are already being used in the business world in areas such as market analysis, content management, finance and accounting. It’s also being leveraged in customer engagement, where Accenture says businesses are seeing faster resolution and a 30-percent increase in capacity — two factors which are driving customer satisfaction.

What you need to do to adopt AI and machine learning

Once a business’ executives decide to bring AI capabilities into their company, what steps do they need to take? Here are a few things to keep in mind:

  • Make sure the data is clean. An AI- or machine learning-based system is only as good as the data it is using — it can’t think or decide on its own. A company needs to ensure that the data from the databases and tables that is going into the system is accurate, complete, uniform, consistent and tagged correctly to order to be have confidence that the results are accurate.
  • Find the low-hanging fruit where AI capabilities can make an immediate impact. Determine the processes that tend to be done manually — like billing, invoicing, procurement and expense — and use AI and machine learning solutions to automate those tasks, which will have an immediate effect on efficiencies and costs. Then move up the stack and look for ways the technologies can be leveraged to create predictive models and other tools to help drive better, more-informed decisions.
  • Find the right vendor for the AI-based business process project. The terms “AI” and “machine learning” are being used everywhere, the same way “cloud” and “virtualization” were in past years. The right vendors should be able to explain the how AI in their solutions can improve operations and what the benefits will be. In addition, they should also be ready to support the company in such ways as identifying problems that need solving, ensuring the company has the right data, explaining the skills that are needed and proving ROI.
  • Remember that AI and machine learning algorithms are tools, not magic bullets. Companies need to work with their vendors to ensure that the technologies are being used in the best way to get the desired outcomes and that they’re addressing the right use cases. Executives also have to have realistic expectations of those outcomes and to keep in mind that AI-based solutions can provide insights, patterns and recommendations from the massive amounts of data they process and analyze, but in the end the decisions must be made by humans.

AI, machine learning, deep learning, natural language processing and other such technologies can have a significant and positive impact on how business processes are run. They help drive everything from efficiencies and cost reductions to better decision-making and customer experiences. Companies just need to make sure they are taking the right steps as they adopt the technologies to ensure the outcomes are what they’re looking for.

Eric Bussy is a Worldwide Corporate Marketing and Product Management Director at Esker.

Cerapedics Chooses Esker’s Automated Order Management Solution to Integrate with Multi-Tenant SAP® S/4HANA Cloud

Esker, a worldwide leader in process automation solutions and pioneer in cloud computing, today announced that Cerapedics, a novel orthobiologics company, has automated its order management process using Esker’s AI-driven Order Management solution integrated with its multi-tenant SAP® S/4HANA Cloud system.

Cerapedics’ search for an automated solution began after realizing it needed a more efficient and accurate way of processing orders. It didn’t take long for the company to discover Esker.

“We fell in love with Esker the first time we saw the solution,” said Karen Minniear, director of customer service at Cerapedics. “It was important to us to find a robust solution that provides complete transparency and Esker does just that.”

Read the full press release here

Esker Strengthens Its Purchase-to-Pay Solution with New PunchOut Catalog Feature

Sydney, Australia — October 9, 2018 — Esker, a worldwide leader in AI-driven process automation solutions and pioneer in cloud computing, today announced the launch of a new PunchOut catalog feature for its Purchase-to-Pay (P2P) automation solution. Esker’s new functionality enables users to “punch out” from their procurement application to select online catalogs so that they can order anything online without leaving Esker’s P2P solution. As a result, users save time while purchasing at contract-negotiated prices.

Esker’s cloud-based, AI-powered platform automates the entire P2P process, eliminating manual tasks from purchasing and accounts payable, such as: supplier information management, contract management, procurement, accounts payable (AP) automation, expense management, payment and supply chain financing.

Read more here: https://www.esker.com.au/company/press-releases/esker-strengthens-its-purchase-pay-solution-new-punchout-catalog-feature/

Esker Continues Its International Development with New Subsidiary in Hong Kong

Sydney, Australia — September 5, 2018 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, announced today that it has opened a new subsidiary in Hong Kong, further strengthening the company’s international development strategy.

Esker is one of the few mid-sized French companies that has achieved international success — generating 61 percent of its sales outside of France and featuring 13 subsidiaries worldwide with more than 20 employee nationalities. This achievement is all the more exemplary in an industry where leading players are often American or Nordic.

 

Read more: https://www.esker.com.au/company/press-releases/esker-continues-its-international-development-new-subsidiary-hong-kong/

 

Team Effort Makes Digital Transformation Real

The term “digital transformation” has been bandied about so much over the past several years that for some it may have lost its meaning. However, for most companies, whether or not they decide to embrace digital transformation may prove to be a make-or-break moment. The decision will determine whether a company continues to compete in a fast-changing global economy or gets run over by competitors and left by the side of the road.

Advanced companies are going to embrace the technology innovations that enable them to digitize their entire operations. They’re going to be able to automate many areas of their business, such as document processing. They will be agile, flexible and ready to adopt such emerging technologies as data analytics, artificial intelligence, machine learning and the cloud. This will, in turn, help them become more efficient, grow revenues and profits and improve the customer experience.

Digital transformation is here

Digital transformation is happening. Worldwide spending on digital transformation technologies will reach almost $1.3 trillion this year, and more than $2.1 trillion in 2021, IDC said. By the end of 2017, two-thirds of CEOs for Global 2000 businesses had put digital transformation at the center of their corporate strategies, the market research firm said. And executives are relying on digital transformation to be successful in a hyper-competitive, volatile business world.  Further, 23%  companies that had digitized business operations and customer interfaces had margins 16%  higher than the industry average, a report from MIT and AlixPartners found.

However, most U.S. and European businesses are struggling with the digital transformation process. Most companies, 85%  of the 400 companies surveyed, said they plan to increase their digital transformation budgets next year, with 37%  saying the bump would be more than 10%,  a report by Virtusa and Forrester said.

Getting digital transformation right

One way to ensure the transformation process is successful is by bringing all of the key players into the decision-making process. The term “digital transformation” has a very technological vibe to it, but it’s much more than simply throwing new products at end users and hoping for the best. It involves changing business processes, rethinking how employees do their jobs and developing a company culture that can adopt and adapt to these changes.

This means that executives driving the digital transformation efforts need to look beyond only IT and get company-wide support in order to be successful. Here are a few things to keep in mind:

  • Make sure the key stakeholders are involved. This means IT, business executives and end users, whether they’re employees or customers. The digital transformation will impact all aspects of the business, so getting input from all sides on what they need to get their jobs done better and faster will be crucial. And keep in mind that many of these end users are already digitizing their personal lives with mobile devices, smart digital assistants, cloud apps and collaboration tools. They will have insights into what works and what doesn’t.
  • The partnership between IT, the business, and end users should be ongoing.The digital transformation effort will continue as more capabilities and innovations are introduced, so all of the partners need to be engaged not only at the beginning, but throughout the process. They need to be involved in the planning and the selection of vendors, as the rollout is underway and post-implementation through evaluations and continuous improvement.
  • Realize that the process is ongoing. Changes will continue to be made and new technologies introduced. Given that, make sure that users have continuous training so that the investments made by the company don’t fall by the wayside. Instead, the money spent will drive greater efficiencies, improved productivity, happier employees and more profits. It will also make companies more competitive in the grueling search for the right talent. By 2020, a quarter of the Global 2000 companies will have digital training programs and cooperatives, IDC said.

The thought of digitally transforming a company can be intimidating, but it’s happening now. According to IDC, by 2019, digitally transformed companies will generate at least 45% of their revenue from new business models. In many ways, it’s already begun.

The communication tools people use have evolved from desk phones and pagers to email to cloud-based sites like Google Docs to video conferences on smartphones and tablets. Document processing, including billing, invoicing, accounts payable and ordering, are done more often now by software automation solutions than by hand. Forecasting is driven by AI-based data analytic software rather people hunched over spreadsheets. Companies are all adopting these new ways of doing business and will have to continue doing so going forward. And it will take a team approach that involves not only IT, but also business units and end users.

Source:

https://www.ebnonline.com/author.asp?section_id=4071&doc_id=283597&

Esker’s Cloud-Based Document Process Automation Solutions Shortlisted for 2018 SaaS Awards

Sydney, Australia — August 8, 2018Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is a finalist in the 2018 SaaS Awards Program in the category Best SaaS Product for Business Accounting or Finance.

With awards for excellence and innovation in SaaS, the Software as a Service (SaaS) Awards program accepts entries worldwide, including the U.S., Canada, Australasia, U.K. and EMEA. The SaaS Awards program is now in its third year of recognizing and celebrating innovation in software.

“Our mission at Esker is to enable our customers to improve efficiencies, visibility and accuracy through streamlining their business operations while providing excellent service,” said Steve Smith, U.S. chief operating officer at Esker. “We are honored to be recognized for the third consecutive year as a top global SaaS provider.”

Esker’s AI-driven document process automation solutions allow organizations to automate highly manual and low-value tasks in their order-to-cash (O2C) and purchase-to-pay (P2P) processes. Its solutions are designed to eliminate the need for paper and easily integrate with existing infrastructures. This frees businesses to focus on tasks that provide value to customers and optimize financial management.

Read more: https://www.esker.com.au/company/press-releases/eskers-cloud-based-document-process-automation-solutions-shortlisted-2018/