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Esker Expands Globally While Achieving Record Sales Growth

Leader in document process automation solutions sees an increase in demand for cloud-based solutions

Sydney, Australia — April 20, 2017 Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, recently announced that the company achieved record growth in 2016, fueled by an increased demand for cloud-based solutions, the changing regulatory environment in some countries and the company’s commitment to consistently delivering innovative, comprehensive solutions ahead of the curve. Esker’s strategic acquisitions and partnerships have augmented its customer base and facilitated expansion into new regions.

“We are experiencing dynamic, sustainable growth across the board, but especially in cloud-based solutions, where we saw a 20 percent increase last year,” said Steve Smith, U.S. chief operations officer at Esker.

“This represents 77 percent of total company sales revenue and validates the need for automation. Even better, we anticipate double-digit growth again in 2017 in every market where Esker is active,” said Christophe DuMonet, Managing Director of Esker Australia and New Zealand.

2016 Highlights

In order to accommodate such rapid growth while maintaining excellent customer service, Esker invested in additional staff. By late 2016, Esker outgrew its North American headquarters in Madison, relocating to new office space to accommodate new and anticipated future hires. Esker also opened its first U.S. satellite office in Denver to accommodate a growing number of customers in the Rocky Mountains and Pacific states, along with the western region of Canada, especially within the medical device, food production and semi-conductor industries.

Also, Esker expanded its international footprint, beginning with a partnership with Santiago, Chile-based Gosocket Corporation, a leading provider of solutions related to electronic document exchanges with digital signatures, to bring more value to Latin American customers of both companies. Customers in this region can now meet evolving electronic invoicing (e-invoicing) mandates that vary by country. Esker and Gosocket Corporation are working together to bring a more comprehensive set of offerings to the Latin American region beginning this year.

“Esker’s expansion into the Latin American region created an opportunity for both companies,” said Sergio Chaverri, chief marketing officer at Gosocket Corporation. “By partnering with Esker our customers will have access to leading business solutions and Esker’s international customers will have the ability to meet any changing regulations seamlessly.”

Esker also further developed its activities in the Oceania region with the signature of a partnership agreement with Fuji Xerox in New Zealand. “Automation of previously manual tasks and introducing mobile and analytics functionality for insights into the AP process delivers rapid and quantifiable benefits. With the combination of Fuji Xerox’s consulting team and Esker’s cloud Accounts Payable, we’re delivering tools that AP users need, but just haven’t been able to access,” says Cameron Mount, Fuji Xerox New Zealand GM Enterprise Consulting.

Lastly, Esker also put in place its third data center in Singapore, offering its Asia-based customers the best possible response times. This new infrastructure was built on the Microsoft Azure cloud platform.

Solution advancements

Esker is committed to regularly providing customers with new and improved offerings. One of the company’s most notable launches last year was Esker Anywhere, a mobile application that gives managers the ability to review, approve, and reject purchase requisitions and supplier invoices while out of the office. Esker also introduced solution integrations with Oracle JD Edwards EnterpriseOne enterprise resource planning (ERP) software and Oracle E-Business Suite, providing customers with greater operational process efficiency and productivity.

Following the 2015 acquisition of TermSync, Esker has now fully incorporated the solution into its accounts receivable (AR) automation platform, benefiting customers with strengthened reporting and analytics, faster collections and billing processes and decreasing costs. Esker’s new, comprehensive AR solution is designed to alleviate cash flow concerns for companies, especially as interest rates rise and customers demand extended terms. It also completes the order-to-cash (O2C) cycle, allowing Esker to offer customers an enhanced end-to-end solution for document process automation.

Ongoing and future initiatives

Earlier this month Esker finalised its acquisition of e-integration GmbH, the Düsseldorf, Germany-based electronic data interchange (EDI) service provider, which will allow Esker to further grow and develop in Europe’s leading market.
“We recognise that our customers have a global presence with varying needs in every market,” said Eric Bussy, worldwide corporate marketing and product management director at Esker. “We want to increase our international presence to fulfill those needs and offer the most value to our customers.”

Esker anticipates that 2017 will be highlighted by:

  • Double-digit growth and continued exploration of new external growth opportunities.
  • Innovative strategies surrounding Esker’s O2C and purchase-to-pay (P2P) solution offerings, including the launch of the TermSync product in France and a new online payment solution offered through Esker partner, SlimPay.
  • An agile and responsible business approach: Ranked among the top 30 Best Workplaces France 2017 by Great Place to Work®, Esker will continue to develop its Agile methodology and friendly work environment in order to offer its employees a quality, stimulating environment.

Meet Susan – Life Science Industry Customer Service Representative | Esker Order Processing

 

Susan has her MBA and is a customer service representative in the Life Science industry. She faces unique challenges in this industry and recognizes the importance of accuracy in her position. But she is frustrated most of her time is spent manually entering sales orders.

Learn More:

http://www.esker.com.au/solutions/sales_order_processing/

 

Parts Town Awarded Order-to-Cash Department of the Year at Inaugural AR & O2C Spotlight Awards

 

Adoption of Esker’s business process automation solutions improved cash conversion cycle and customer experience leading to recognition.

logo Parts town

 

 

Sydney, Australia — August 2, 2016 — Parts Town, a leading parts distributor in the food service equipment market (www.partstown.com), was named the AR & O2C Spotlight Awards’ Order-to-Cash Department of the Year winner. Hosted by The AR Network (TARN), the inaugural awards are an expansion of the Institute of Finance and Management’s (IOFM) Spotlight Awards and recognise outstanding achievements in financial operations.

Parts Town earned this distinction by successfully automating its manual cash conversion process, improving customer service and increasing productivity and efficiency while reducing days sales outstanding (DSO).

Last year, Parts Town’s O2C team recognized the need for a new process to sustain its high annual growth rates while increasing workflow efficiency and visibility, high-quality customer care and turnaround time. They decided that a cloud-based solution would enhance their productivity and enlisted the help of Esker, a leading document process automation solution provider.

Esker’s solution automated the entire order processing cycle starting with the reception of the order, scanning of the order and creation of the order into the ERP application, as well as creating and processing invoices for collection. With this implementation, Parts Town is steadily making progress toward its goal of processing 60 percent of its orders by 3 p.m. every day.

“Parts Town is growing rapidly and we need solutions that put us in a position to continue that growth, as well as streamline the processes to maintain it,” said Amy Argentine, Director of Technical Service at Parts Town. “Providing excellent customer service was the driving force behind our decision to partner with Esker, and we are now able to provide an improved process from start to finish in less time.”

With the automated order processing solution, Parts Town’s Distribution Center (DC) benefited greatly as well. The DC has full visibility using this platform, which allows the data to be allocated and used to forecast supply chain and staffing demands.

“The O2C cycle is crucial to the success of a business because it affects customer satisfaction and the company’s bottom line. Parts Town was awarded this honor due to its commitment to prioritising the customer experience while sustaining growth and improving visibility,” said Brian Cuthbert, executive director at IOFM.

About Parts Town

 
Parts Town (www.partstown.com) supplies genuine OEM replacement parts for commercial cooking equipment to the restaurant industry. For over 20 years, Parts Town has been focused on delivering the highest level of customer service for food equipment replacement parts, commercial kitchen accessories and selected food equipment. By recruiting and retaining the industry’s leading talent and living its core values, Parts Town has been able to achieve the unique combination of providing the industry’s most complete set of value-added capabilities while continuing to provide enthusiastic and expert customer service.

 
Parts Town has been named to the Crain’s “Fast 50” list, recognising the fastest growing companies in the Chicagoland area for six consecutive years as well as the “Inc 5000” list of fastest growing privately held companies in North America for eight consecutive years.

 

Parts town

 

 

ESKER: A Worldwide Leader in Cloud-based Document Processing Automation Software.

Esker A worldwide leader in Cloud based solution 2

Quit Paper in any Business Document Process

For Quite some time, business faced challenges to manage documents across different devices, as well as to control document flow that made business reporting an arduous task. This scenario prevailed for years mainly because organisations used manual processes, which were neither sophisticated not intelligent enough to capture data from complex documents such as invoices, sales orders and account statements. Due to the complexity these documents contain: product codes, GST, quantities, prices, etc. businesses experienced processing delays, high error rates, poor reporting and customer dissatisfaction. Thanks to documentation process automation software, organizations can automate their manual business processes  which were neither sophisticated nor intelligent enough to capture data from complex documents such as invoices, sales order sand account statements. Due to the complexity these documents contain: product codes, GST, quantities, prices,etc., businesses experienced processing delays, high error-rates, poor reporting and customer dissatisfaction. Thanks to documentation process automation software, organizations can automate their manual business processes and free up their workforce from spending hours on error-prone manual operations. Automating document processes throughout a company adds value to existing systems, enhances productivity, strengthens business relationships and improves the exchange of business-critical documents between customers and suppliers.

Starting off as a host access software provider in 1985, today Esker has become one of the leading document process automation solution providers. Esker solutions help organizations of all sizes to improve efficiencies, accuracy, visibility and costs associated with business processes.

The core principle behind Esker’s document process automation platform is a focus on helping businesses Quit Paper to drive operational efficiencies, cost savings and process visibility. Esker offers solutions specifically designed to eliminate the huge amounts of paper flowing through order-to-cash (O2C) cycle of fulfilling customer orders and collecting payment, and the purchase-to-pay (P2P) cycle of buying the goods and services.Increasing speed and accuracy through document process automation helps businesses fulfill customer orders faster, get paid sooner, optimize financial management and maximize supply chain efficiency.

From cloud computing and infrastructure to business processes and personal collaboration, Esker has proved to be one of the rarest software vendors to offer 100 percent cloud and business automation to its clients.

In a nut shell, Esker guarantees to bring the paper-flow of information to a halt within an organization by initiating the right automation to every business documentation cycle.

One Platform for Any Business Process

Esker allows businesses to control all of their document process improvement efforts in one collaborative platform that spans the entire cash conversion cycle. Whether they want to automate and capture any inbound documents (sales order, vendor invoices) or electronically deliver any outbound document (customer invoices,purchase orders),Esker allows them to automate as needed using a shared group of technologies.

Through this innovative platform, businesses have a single solution to receive sales orders or supplier invoices from any source; send purchase orders or customer invoices directly from ERP systems and store documents and data within the ERP application

Esker’s automation solution is implemented either on-premises via Esker Delivery Ware or in the cloud via Esker on Demand to automate accounts payable, order processing, accounts receivable, purchasing and more.

“Working with in a wide range of industries for nearly three decades with businesses of various sizes, we have found that automation typically helps organizations process business documents like orders and invoices up to 90% faster and a minimum of 40% more cost effectively when compared to manual processing methods,” said Jean-Michel Bérard, CEO at Esker.

Esker’s Innovative Solutions

Esker infuses its core mantra, Quit Paper, in every solution that the company delivers. For instance, Esker’s mobile invoice approval application, Esker Any where, equips managers with on-the-go accessibility to review and approve purchase requisitions and supplier invoices. The application helps businesses further speed up the review and approval cycles of invoice and requisition processing, as well as improve efficiency in the P2P cycle.

“Employees are becoming increasingly mobile and require anywhere accessibility to business processes and data in order to maximize productivity,” said Jean-Michel Bérard.“Our mobile app is a result of our ongoing commitment to bring value to companies looking for faster and more efficient ways to do daily business activities, including processing invoices and spend requests on the move.”

Esker A worldwide leader in Cloud based solution

Solution Dash boards Optimize Business Process Management

Esker offers collaborative and customizable solution dashboards which facilitate daily tasks, monitor performances indicator sand react quickly to prevent problems or spot opportunities early, making every action smarter and more strategic. The dashboards, which are integrated into all Esker solutions, enable users to access the right information when they need it, follow key performance indicators and provide real-time visibility on work in progress.

“Our simple, intuitive and collaborative solutions allow organizations to optimize how they manage critical business processes,” said Jean-Michel Bérard. “We are committed to improving our solution functionality, placing the user experience at the center of our development efforts. This new development philosophy generates greater customer adoption and improved user efficiency.”

“Esker is commitment to building a network of business collaboration, enabling meaningful connections between organizations, suppliers and customers.”

 

After having catered to Malaysian Airlines, Sony, Toshiba, Samsung, Whirlpool etc.,Esker continues to innovate and offer enhanced solutions to deliver greater added-value to its customers.

 

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships

 

Whilst these numbers are based on European companies, the situation in ANZ is somewhat different. Informal survey numbers, due a greater adoption of EDI and smaller number of orders, show that less than 33% of companies plan to optimise their order processing in 2016 in ANZ. So this is a great opportunity for companies to improve customer experience (‘where is my order?’), reduce labour intensive activities to better focus on customer education, customer cross selling and customer care activities.

Esker Survey Results 1

Order – to – Cash Efficiency Success Story : Tessenderlo Kerley

With headquarters in the hot desert of Phoenix, Arizona , the specialty chemical producer knows a thing or two about thriving in an unforgiving environment. So when order-to-cash (O2C) inefficiencies began interfering with the company’s growth, TKI took initiative — and changed how it did business forever.

 

 A GOOD PROBLEM TO HAVE

 

About a decade ago, TKI was facing what could be described as “a good problem to have.” The company was growing exponentially, making acquisitions on a global scale and expanding its expertise into new and competitive markets. Business was booming … but success doesn’t come without consequences of its own.

All the acquisitions TKI made brought new levels of complexity to its IT infrastructure. What once was a modest landscape, now included a myriad of different systems, making it difficult to centralise O2C communications.

Furthermore, its growth as a business meant more customers to serve and documents to handle. Because TKI ran its O2C processes using manual methods, it was facing the prospect of investing in more resources (e.g., staff, equipment, consumables, etc.) to keep up with company growth.

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AMAZING OUTCOMES

A decade ago, TKI began this initiative with a handful of simple yet strategic goals in mind. Above all else, the company needed a way to maintain its rapid growth without having to expend valuable resources in the process.

Enhancing the performance of its O2C processes proved to be a great way to create added value, and judging by the phenomenal results TKI has seen since go-live, Esker has proved to be the
right provider for the job.

 

FUTURE PLANS

What TKI achieved with Esker are the kind of things that happily-ever-after tales are made of. But this story is far from finished. TKI now has  its sights on improving another critical business  process

— and one that, like order processing, has a significant  impact on the company’s success moving forward.

With Esker’s Order Processing solution already firmly in place and creating significant amounts of added value, naturally, TKI is looking to a familiar friend for help. Not only does Esker’s Accounts Payable solution offer the kind of functionality TKI is searching for (e.g., document capture and data recognition, 3-way matching verification, etc.), the added complexities and technologies of an unfamiliar vendor would be avoided. Only time will tell how the next chapter in TKI’s storyunfolds, but if history is any guide, the sun will continue to shine in Phoenix.

“The results have been fantastic — we’veactually reduced our order processing time from around three minutes down to 30 seconds by using Esker’s Order Processing automation solution”.

Dan McMenomy | Director of Business Systems