Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships

 

Whilst these numbers are based on European companies, the situation in ANZ is somewhat different. Informal survey numbers, due a greater adoption of EDI and smaller number of orders, show that less than 33% of companies plan to optimise their order processing in 2016 in ANZ. So this is a great opportunity for companies to improve customer experience (‘where is my order?’), reduce labour intensive activities to better focus on customer education, customer cross selling and customer care activities.

Esker Survey Results 1

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