Top 4 Benefits of Sales Order Processing Automation

Manually keying in sales orders? Chasing lost orders? How do you process priority orders first? Growing business without additional resources to handle the volume? Continually challenged to meet SLAs? Or maybe you want to improve the fitness of your order management processes?

Discover how Sales Order Processing automation can provide you with the solution to achieve greater customer satisfaction whilst reducing cost and getting your order management process fit and effective!

Check out this short SlideShare for the top benefits of sales order processing automation:

Esker’s ‘business process fitness solutions’ make the SIIA Software CODiE Award Final ‘Best Financial Management Solution’

Esker’s Accounts Payable and Accounts Receivable automation solutions earn prestigious software industry award.

Sydney, Australia — April 13, 2015 — Esker, a worldwide leader in document process automation solutions, today announced that its Accounts Payable and Accounts Receivable automaton solutions were named as a finalist for the 2015 SIIA Software CODiE Awards for Best Financial Management Solution. The SIIA CODiE Awards are the premier award for the software and information industries, and have been recognising product excellence for 30 years. Winners will be announced during a special virtual SIIA Software CODiE Awards Ceremony on May 7, 2015.

Esker provides ‘business process fitness solutions’ for Accounts Payable and Accounts Receivable for both enterprise and mid-size companies.

Esker’s Accounts Payable solution optimises the process of verifying, data entry and approval through the use of intelligent capture, touchless processing and electronic workflow capabilities, helping companies save time and reduce costs while improving supplier relationships.

Esker’s Accounts Receivable solution allows companies to fully automate the delivery and archiving of paper and electronic invoices in compliance with worldwide regulations, while leveraging a customer portal and collections tools to enhance customer communication and more effectively manage the entire AR workflow.

Having our Accounts Payable and Accounts Receivable solutions recognised by SIIA is a tremendous honour for our company, and a testament to all that Esker has invested into making our solutions unique and beneficial,” said Steve Smith, U.S. Chief Operating Officer at Esker Americas. “Effective management of financial documents is critical for today’s organisations, and we’re thrilled to be identified as one of the primary leaders in this area of expertise.

“All the CODiE finalists this year showcase innovation and creativity in today’s market. We are happy to recognise them for their products that are breaking ground in the software and services industries,” said Rhianna Collier, VP & General Manager for the Software & Services Division at SIIA.

This is a remarkable achievement for Esker AP and AR solutions! Industry awards such as CODiE in the USA combined with the accelerated adoption of Esker’s ‘business process fitness solutions’ for AP and AR for both enterprise and mid-size companies in Australia and New Zealand clearly demonstrate the business value proposed by Esker,” said Christophe DuMonet, Managing Director at Esker Australia and New Zealand.

Details about each finalist are listed at

About SIIA

SIIA is the leading association representing the software and digital content industries. SIIA represents approximately 800 member companies worldwide that develop software and digital information content. SIIA provides global services in government relations, business development, corporate education and intellectual property protection to the leading companies that are setting the pace for the digital age. For more information, visit

About SSD

The Software & Services Division of SIIA (SSD) represents companies that develop the applications, services, infrastructure and tools driving the success of today’s high-tech industry. SSD programs and activities are designed to foster company growth and success by providing professional insights and strategy, executive networking, industry exposure and business development opportunities. SSD member executives actively collaborate to share business and operational expertise, best practices, and new innovations to help companies efficiently build growing and successful businesses. For more information, visit

Kern Pharma improves its order management fitness with Esker’s Cloud-based solution for SAP®

Sydney, Australia — April 9, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been selected by Kern Pharma, a specialist in the development, manufacturing and marketing of pharmaceuticals, particularly generics, to automate its sales order management process. Esker’s Sales Order Processing solution has enabled Kern Pharma to cut order processing and customer response time in half, resulting in on-time product deliveries to recipients.

Kern Pharma, an Indukern Group company that’s headquartered in Terrassa, Spain, receives 75,000 orders a year via EDI, fax or email, 40,000 of which are manually processed into its SAP® system. Thanks to Esker, Kern Pharma has saved a significant amount of time and reduced error rates associated with manual sales order processing.

Esker’s cloud-based solution works by receiving all of Kern Pharma’s fax and email orders (an average of 3,000 per month) and automatically extracting any relevant data. That data is then validated and integrated into Kern Pharma’s SAP system electronically.

Benefits Achieved

On average, Kern Pharma can process an incoming order in 50 seconds — a process that previously took up to two minutes — resulting in a faster customer response time. Additional benefits include:

  • Processing time cut in half
  • Process visibility: every action is tracked
  • Simplified search commands: a multi-criteria search engine helps find customer orders in just a few clicks
  • Less physical space required for archiving documents

Customisable and Collaborative Dashboards

Kern Pharma’s Customer Service teams use Esker’s dashboards and metrics to access important information such as the number of orders received in a given period of time or the average time it takes to process orders. Solution administrators can custom-design dashboards to best meet the needs of their users, as well as define metrics that align with business goals. Information can be easily shared and analysed in order to identify areas for improvement and make informed decisions.

Esker’s easy-to-use and engaging environment simplifies the sales order processing workflow,” said Irene Liébanas, Customer Service Coordinator at Kern Pharma. “With relevant and valuable information at our fingertips, order processing and tracking is done seamlessly and enhances customer satisfaction.

Future Projects

Shortly after solution implementation, Esker has already delivered cost savings and opened the door for other potential opportunities. “Esker has supported us every step of the project and is always available, even after deployment,” said Albert Almajano, Director Systems Business Group at Indukern Group. “Following our successful collaboration, we recommended Esker’s Sales Order Processing solution to other industry players, and we even plan to implement it within other companies in our group.

About Kern Pharma

Kern Pharma is a specialist in the development, manufacturing and marketing of pharmaceuticals. Created in 1999 by the Indukern Group, the company has established itself in 15 years as a leading player in the Spanish generic drug industry. Historically, Kern Pharma articulates the growth of its business around two strategic axes: the development, manufacturing and marketing of pharmaceuticals under the Kern brand (with a strong emphasis on generics), and providing services for third parties (development, contract manufacturing and chemical production). Kern Pharma has over 650 employees and produces about 100 million units per year.

Click here to read the full press release.

Streamlining Accounts Payable Processes and Reducing Costs with Esker’s AP Cloud Automation Solution for SAP®

Orora Ltd successfully leveraged Esker’s Accounts Payable automation solution for SAP to automate the processing of over 220,000 invoices annually.

Orora Ltd is headquartered in Melbourne, Australia. The company was created in 2013 after Amcor, one of the world’s largest packaging companies with a 150-year history in Australia, demerged its Australasian and North American Packaging Distribution businesses.
With 39 manufacturing plants and 83 distribution sites across seven countries and approximately 5,500 team members, Orora supplies packaging products and services to the grocery, fast moving consumer goods and industrial markets.

The Challenge

Orora’s Accounts Payable (AP) team, led by Tony Gruevski, is based in Melbourne (Australia) and annually processes about 220,000 invoices. This team facilitates both domestic and international payments.

Ineffective AP automation solution had to be replaced
Orora had in place an automated solution to scan and OCR its invoices in order to automate the processing of its invoices. However, despite a lot of effort invested in this solution, it turned out to be ineffective and Orora decided to replace it with a new AP automation solution.

According to Paul Gilbert, Enterprise Application Manager, “The biggest pain point was the fact that most of our AP processing was still being done manually.

Lack of visibility of invoices
We had problems with sites stating that they had forwarded the invoices through to us, and AP could not find them, so we were continually scratching our head as to why that was the case.” says Tony Gruevski, AP Manager. “What we needed was a system that would record the invoice as soon as we would receive it, so that we would never lose visibility of it… that was the first big issue.

Too many interfaces – not user friendly systems
Our second big issue was that our process involved too many different systems which made it convoluted for us as we did not have a streamlined system from start to finish.

The Solution

We now have one system which everyone uses. All invoices are going into Esker, and from Esker they are getting posted into SAP. It’s a simple process, cuts out all the various systems, so we are really happy with it.” says Tony Gruevski.

From start to finish, we get invoices emailed to us; invoices are routed into Esker, from Esker we can post them to SAP. It’s a simple three-step process. It is a much more effective process instead of having to work with various systems and of course these systems were costing a lot of money to maintain and use.

Key Objectives for the Solution

Touchless processing
We were looking for a solution that could fully automate our AP process. This means that we would only deal with exceptions and let the solution process most invoices without manual intervention.” says Paul Gilbert.
Eventually, Orora is hoping to achieve a touchless rate of at least 85% as Orora only processes invoices related to purchase orders. The ability of the Esker AP automation solution for SAP to automatically complete full 3-way matching between the invoice, the purchase order and the goods receipt, clearly met this objective.
We still have some manual intervention which is normal but our biggest gain was that the OCR system was accurate enough, and easy to use and straightforward. That was the biggest objective for us.” says Tony Gruevski.

Cost reduction
Obviously costs came into play as well – we needed a solution that was streamlined and efficient, we thought Esker would be the best solution.” says Tony Gruevski.

Focus on higher value tasks by AP team
The key business objective was based around efficiencies in the process and also providing the business with a much more aligned or focussed customer service in the AP space which they weren’t getting because the AP team was predominantly focussed with keying in and processing errors.” says Paul Gilbert.

Why Esker?

As the Orora AP team was not satisfied with the current AP automation solution, Tony Gruevski, with the support of Orora’s Group Finance Manager – Gordon Brown – requested that the IT team, led by Paul Gilbert, conduct some market research to look for a new AP automation solution. The team reviewed several solutions and decided on the Esker Cloud AP automation solution for SAP – one of the few fully integrated solutions with SAP available in the Australian market place and fully supported by a local solution provider.

User Experience
According to Paul Gilbert, “one of the key benefits to the Esker solution was the user experience. The ease of use of the interface made it very simple for the AP officers to understand what was going on in the process.

Cloud solution – low cost and no infrastructure required
The cost savings for the Esker solution being a hosted solution were a key benefit.” says Paul Gilbert.
The previous solution was server-based which required dedicated servers, additional software products and hence incurred hardware costs, software upgrade costs and solution administration costs – the Esker Cloud solution eliminated all of these costs and time consuming activities.” says Paul Gilbert.

For Tony Gruevski who manages the AP team, the functionality provided by the Esker Cloud AP solution for SAP transformed his daily activities.
It’s easier to work with, easier for the administrators, it’s simply user friendly in house. We don’t have to go to IT, and ask them to do things. I can create new users, I can create new reports. It’s pretty much a system designed for dummies in a way.

The Benefits

Orora has already achieved many of the benefits it was looking for in a new AP automation solution:

  • OCR accuracy has significantly increased and allows for touchless processing of invoices from hundreds of different vendors;
  • Reduction of costs throughout the process;
  • Elimination of IT infrastructure and administration costs;

We’ve definitely achieved accuracy in capturing invoices. We can now guarantee we are going to have the invoices in the system” says Tony Gruevski, reducing his stress level at the end of each month. “Cost-effective, flexible, great support, it ticks a lot of boxes.

Exceptional Support

The Orora team speaks highly of the project delivered by Esker Australia. “We are more than happy to give high praise to them. They provide good support, and if there is any issue, they follow up with me, and I can follow up with them,” says Tony Gruevski.

Future Plans with Esker

Orora has also implemented the Esker Cloud Fax services solution, which provides the ability to fax documents such as purchase orders and other transactional documents from SAP, without the need for any fax server or fax software.

We are more than happy to listen to what other solutions Esker can propose. We’ve had great support from them and have developed a strong working relationship with the Esker team.” says Tony Gruevski.

Click here to read the full success story.

Cosucra improves the health of its Accounts Payable processes with Esker’s Cloud Solution for SAP®

Sydney, Australia — April 7, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been selected by Cosucra, a Belgian producer of food ingredients, to automate its vendor invoice process. Esker’s Accounts Payable (AP) solution will integrate with Cosucra’s SAP® system and enable the company to reduce invoice data entry time, automate the approval process and progressively eliminate paper thanks to electronic archiving.

Cosucra wanted to optimise the processing of its 15,000 annual AP invoices. Above all, the company was looking for an easy-to-use solution that could not only be implemented quickly, but had the capability to interface with its new SAP system and evolve to integrate additional workflows.

We selected Esker for numerous reasons, including its SAP expertise and its ability to offer an archiving solution in line with the Belgian tax legislation,” said Fabien Caré, Supply Chain and ITC Manager at Cosucra. “We were also very interested in Esker’s accurate and intelligent data capture and recognition technology and the ability to read different invoice formats without the need for a specific template — all of which allows us to significantly reduce our teams’ manual invoice tasks.

From 100% Manual to 100% Automatic

Until now, all of Cosucra’s AP invoices were processed manually into SAP. Data was manually verified and then the original paper invoice was sent for approval before being archived locally. Esker enables Cosucra to automate all manual processes — from invoice data approval to electronic archiving.

“Prior to automation, receiving and entering AP invoices was very time-consuming and resulted in large amounts of paper circulating internally,” said Caré. “Managing all of it manually was extremely tedious for our accounting teams.

Benefits Achieved: 30% Time Savings

  • Reduced processing time and input errors thanks to automatic invoice data entry and reconciliation with existing purchase orders (60% of invoices)
  • Accelerated invoice approval time via automatic and electronic workflow
  • Reduced manual handling and paper consumption
  • Simple and fast invoice access and tracking through electronic archiving
  • Improved visibility of company cash at any time thanks to Esker’s management tools

This project with Cosucra strengthens our presence in Belgium and reinforces our position as an expert in document process automation in an SAP environment,” said Adelin Odent, Territory Manager at Esker Benelux.

As Cosucra improves its customers’ well-being by providing them with healthy products, Esker’s automation solution makes Cosucra’s Accounts Payable processes healthier. Thanks to a great visibility of all invoices at any time and features like dashboards, users can easily monitor the performance and ‘fitness’ of their processes,” says Christophe DuMonet, Managing Director of Esker Australia.

About Cosucra

Cosucra has produced natural ingredients since 1852. The company is not only a supplier of ingredients, but also collaborates with its customers to provide them with market expertise, conducts clinical studies and shares regulatory experience to help improve their existing products or to develop new ones. Cosucra’s partnership with over 400 food producers represents over 1,000 product references worldwide and demonstrates that Cosucra actively works alongside its customers from concept development to product launch… cultivating nature to improve health. Cosucra’s product lines include: Fibruline®, Fibrulose®, Pisane®, Swelite®, Exafine® and Nastar®.

Click here to read the full press release.

Esker Completes HIPAA/HITECH Security Assessment

Sydney, Australia — April 1, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has recently completed a security assessment of its on-demand document process automation solutions against the published safeguards and breach reporting requirements of the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act as of December 23, 2014.

Completion of the HIPAA/HITECH security assessment indicates that Esker’s applicable processes, procedures and controls in place to protect electronic protected health information (ePHI) have been formally evaluated and tested by an independent auditing firm. The assessment included Esker’s controls related to the HIPAA Security Rule including: Administrative Safeguards, Physical Safeguards, Technical Safeguards, and Organisational, Policies and Procedures and Documentation Requirements, the safeguards defined by the Privacy Rule, as well as the HITECH Breach reporting requirements for its define services.

The security requirements defined by HIPAA/HITECH are required for companies that handle ePHI or can impact the security, confidentiality and/or availability of ePHI. By completing this security assessment the company demonstrates its commitment to the security of the data on their systems.

Our team is pleased to have conducted a thorough assessment of Esker in order to determine that their internal processes, procedures and controls are in compliance with the relevant requirements of both HIPAA and the HITECH Act,” said Scott Price, Managing Partner at A-lign®. “A-lign performed the security assessment efficiently and effectively, and Esker met the requirements on all fronts.

The HIPAA/HITECH security assessment is crucial to Esker’s development and will help the company achieve its goal of providing the medical industry access to and the benefits of document process automation. Reducing costs, improving services and protecting PHI is more important than ever for the healthcare industry, and paperless document exchange solutions offer a viable alternative to manual processing methods.

HIPAA and the HITECH Act address the absolute necessity that patient data and PHI be made private, secure and readily available — all things we strive to provide to each and every customer,” said Jean-Michel Bérard, CEO at Esker. “Our completion of the security assessment highlights Esker’s overall strategy of delivering the highest level of security and reliability in regards to confidential information, and helps provide our customers in the healthcare industry with an even greater peace of mind.

Neopost and Esker Form Joint Venture to Provide Cloud-Based Document Process Automation Solutions Worldwide

The agreement allows the two partners to market Esker’s SaaS solutions to SME customers through the Neopost network

Paris — March 31, 2015
Neopost, the number two worldwide supplier of mail solutions and a significant player in the fields of communication and shipping solutions, and Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announce the signing of an agreement for the creation and operation of a joint venture to market cloud-based solutions to small and midsize enterprise (SME) clients worldwide, allowing for mail distribution as well as the automation of supplier and customer invoices.

Under this agreement, software as a service (SaaS) solutions, based on Esker’s on-demand platform, will be marketed by the Neopost network under the names and colors of Neopost’s distribution subsidiaries. The French and U.S. markets, where the two partners already enjoy strong market positions, will be targeted as the first priorities.

This agreement follows the great success of the on-demand mail solution pilot, Neotouch, based on Esker solutions and marketed in France by Neopost. Neotouch allows more than 500 Neopost France customers to automate the delivery of their documents via mail, fax, email or SMS.

Denis Thiery, Neopost’s Chairman and Chief Executive Officer, commented: “We are very happy to extend our collaboration with our partner Esker. This new agreement will allow us to enrich our offer of digital solutions for SME customers. These reliable and intelligent cloud-based solutions for the processing and automation of incoming and outgoing invoices meet the expanding needs of our customers.

Jean-Michel Bérard, Founder and Chief Executive Officer of Esker, added: “The strength of the Neopost distribution network will allow Esker to provide solutions to SMEs worldwide. The SME market, where our presence is still modest, will significantly grow in the coming years.

The joint company will be owned 70% by Neopost and 30% by Esker. It will be fully consolidated into Neopost’s accounts and accounted for using the equity method in Esker’s accounts.


NEOPOST is the number two worldwide supplier of mail solutions and a major player in the fields of communications and logistics solutions. Its purpose is to help businesses improve the management of their interactions with clients and stakeholders. Neopost supplies the most technologically advanced solutions for physical mail processing (franking, folding/inserting), digital communication management (customer communication management and data quality software) and process optimization for the logistics chain and e-commerce (from order taking to delivery, including traceability and associated services). With a direct presence in 31 countries and over 6,000 employees, Neopost posted annual sales of €1.1 billion in 2014. Its products and services are sold in more than 90 countries. Neopost is listed in Compartment A of Euronext Paris and belongs notably to the SBF 120 index.

Click here to read the full press release.

Esker’s New Customer Issue Management Tool Improves Global Customer Satisfaction

Sydney, Australia — March 26, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced the launch of a new customer issue management tool to complement its Sales Order Processing automation solution. The new tool will enable companies to improve claims processing and customer satisfaction rates, which have a direct and positive impact on financial performance.

Customer claims can originate from an incorrect product, damaged packaging, payment refusal, delivery refusal and more. According to a 2014 claims management survey conducted by the French Association of Credit Managers, disputed invoices represent 4-6% of total invoices. By automating issue management workflows, companies are able to eliminate inefficiencies and added costs associated with processing customer claims manually.

A Comprehensive Sales Order Processing Solution

Using Esker’s Sales Order Processing automation solution, Customer Service Representative (CSR) teams can create, manage and track customer issues while maintaining full visibility over the whole order process, from order creation to product reception. The new issue management tool simplifies and facilitates claims monitoring, prioritisation, tracking and resolution. All information related to the order, potential issues and delivery are logged and tracked in the same interface and attached to the order.

Esker’s new issue management tool is a direct result of customer feedback, as well as our agile development philosophy,” said Jean-Michel Bérard, CEO at Esker. “By focusing on the processing of intermediary documents (e.g. delivery notes, confirmation quotes, customer communications, etc.) we are able to offer a more complete solution and deliver greater added-value to our customers.

Improved Customer Satisfaction and Financial Performance

Dashboards and activity reports provide CSR Managers with a global view on order processing, enabling them to follow their teams’ performance, quickly analyse customer claims and determine the source of potential order processing weaknesses. Additional benefits include:

  • Simplified automatic claims entering
  • Faster claims processing and solution resolution
  • Increased visibility over the entire order process via one solution and one interface
  • Improved customer satisfaction and company financial performance

Our new customer issue management tool is part of our strategy to provide a collaborative platform for suppliers and customers alike,” said Eric Bussy, Director of Marketing and Product Management at Esker. “Workflows, exchanges and relations are improved, promoting better customer service and higher satisfaction rates: a win-win situation for both parties.

The issue management tool is available to all customers as an add-on to Esker’s Sales Order Processing automation solution.

Customer Issue Management Screenshots

issue management   issue management

Learn more about Esker’s customer issue management tool.

Esker’s New Dashboards add ‘real time business process fitness management’ to its document processing solutions

Sydney, Australia — March 13, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced the launch of its new collaborative and customisable solution dashboards. Designed for both managers and employees alike, the dashboards enable users to facilitate daily tasks, monitor performance and react quickly to identify bottlenecks or spot opportunities early, making every action smarter and more strategic.

Our simple, intuitive and collaborative solutions allow organisations to optimise how they manage critical business processes,” says Jean-Michel Bérard, CEO at Esker. “We are committed to improving our solution functionality, placing the user experience at the centre of development activities. This new development philosophy generates greater customer adoption and increased user productivity.

The new dashboards, which are integrated into all Esker solutions, enable users to access the right information when they need it, monitor key performance indicators (KPIs) and provide real-time visibility on work in progress. Information can be easily shared and analysed in order to identify areas for improvement and better allocate resources and manage workload.

Dashboards Tailored for Each User

Solution administrators can custom-design dashboards to best meet the needs of their users, as well as define metrics that align with business goals. Users, depending on their profile, can add or remove KPIs and metrics at their convenience. They can even customise metrics such as priority levels, refresh rates, names and more.

Over a dozen metrics are available for each business process. For example, users of Esker’s Sales Order Processing automation solution are able to view the number of new orders to validate, urgent orders, orders in dispute, and those on hold.

Achieved Benefits

  • Ability to make better decisions based on data instead of guesswork
  • Increased responsiveness to issues and opportunities: anticipation and identification of bottlenecks, reallocation of workload, monitoring of KPIs, etc.
  • Greater team involvement in resource management thanks to the collaborative feature

We are looking to give our customers more autonomy with the management of their applications,” says Eric Bussy, Director of Marketing and Product Management at Esker. “These dashboards are fully customisable and provide teams with a comprehensive view of their daily tasks, enabling them to make better informed decisions. The collaborative aspect allows users to share dashboards, see data in real-time, facilitate exchanges and make smarter decisions.

Dashboards have been available since early 2015 for all Esker solutions and in all countries.

Example of a Sales Order Processing Dashboard Interface

dashboardIn edit mode, a simple drag and drop is enough to change how metrics and graphs are displayed. The setting for each metric and the priority level are also visible with different colours.

Esker dashboards allow business process managers to monitor in real time the ‘fitness’ of their processes and their teams. Just like reviewing your daily fitness activities by uploading your health band data to your favourite heath application, Esker provides new tools to assist its customers improve their ‘process fitness’ in real time,” says Christophe DuMonet, Managing Director of Esker Australia and endurance cycling amateur (real time cycling data provided by Garmin and Strava app).

Learn more about Esker’s dashboards.

Accounts Payable automation success story: Craig Mostyn Group

Craig Mostyn GroupOne of Australia’s leading diversified food and agribusiness companies, the Craig Mostyn Group supplies customers both domestically and internationally with fresh pork, seafood, protein meal, tallow and fruit products. Operating state-of-the art processing facilities throughout Australia, Craig Mostyn Group turned over 350 million dollars in 2014 and is positioning itself for a significant leap in growth and new acquisitions. As part of a growth and acquisition strategy, Craig Mostyn Group has implemented Esker’s Accounts Payable (AP) automation solution.

The Challenge

Long term, Craig Mostyn Group is looking at streamlining all its processes to set itself up for significant growth and future acquisitions. For Group Financial Controller Scott Seville, the Accounts Payable process was the starting point.

“We felt our current processes were effective, but there was a space to get some efficiency gains. What cropped up was that all our invoice processing was done at the various sites, and then invoices were sent to our centralised shared service team here in Fremantle, Western Australia. The fact that one invoice gets handled by numerous people before it makes its way to head office for payment just didn’t make sense anymore.”

The Solution

crayfishAfter reviewing several solutions, Craig Mostyn Group selected the Esker Accounts Payable solution on Premises with its mobile application for business approvers.

“The small investment required to get this in place seemed like a no-brainer.” The pilot at head office provided the evidence that new technology can drive cultural change in the company. “Everyone could see the solution working. No more paper getting manually handled through the business, a completely digitalised process… the benefits flowed from there.”

Since then, and over the past 9 months, the Esker Accounts Payable solution has been rolled out to every business in the Craig Mostyn Group.

The Esker Accounts Payable (AP) automation solution is integrated with the company’s ERP system called Adept. It eliminates the need to manually process paper based documents by digitalising the invoice approval workflow and by automating the posting of the invoice key data into Adept. Additionally, the solution also includes digital archiving so that AP officers can easily retrieve invoice images with a couple of clicks.

How It Works

“The reason we chose Esker was first and foremost usability for everyone. It’s so much easier to use.” The other important factor singled out by the team is “the fact that the Esker software solution was an all-in-one solution (as opposed to other solutions which are made of several software products).”

Clearly the Esker AP automation solution includes all the required functionality and capability in one fully integrated solution with the OCR engine, workflow engine, archive, mobile application for approvers.

The Benefits

While efficiency and cost-savings were direct benefits of the implementation of the Esker AP automation solution, Scott Seville singles out the cultural shift that is helping propel the group forward in its growth and acquisitions phase.

“The time savings have exceeded our expectations, we calculated around 4 minutes per invoice potentially and that’s only in head office. We have cut costs, operating costs, paper costs, printing costs, postage costs, and storage costs. But we really wanted to make it a cultural change project. We positioned it internally as a shift in people’s time from non-value added to value-added activities, that way everyone could get behind it and support it.”

Exceptional Esker Project Team

The Craig Mostyn Group team speaks highly of the project delivered by Esker Australia.

“I thought the Esker team and the project delivery were excellent, thoroughly professional. That really gave us a lot of confidence that we made the right call.”

Future Plans with Esker

Craig Mostyn Group is now looking at implementing the same cultural shift and lift in efficiency to other processes in the business.

“When people use technology correctly, and they see it working, they start to question other parts of the business, and they start reviewing other processes” says Scott Seville.

Click here to read the full success story.