Tag Archives: cloud

Esker Announces Partnership with Optima ECM Consulting to Expand Revenue Opportunities and Accelerate Delivery of Cloud Solutions

Alliance is designed to accommodate Esker’s growth while enhancing solutions offered by Optima

Sydney, Australia — January 9, 2018Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, announced today its partnership with Optima, a global implementation organisation. The relationship is aimed to benefit the customers of both companies by providing a more holistic set of offerings that complement the evolving nature of digital transformation. 

Esker’s exponential revenue growth and increased consumer demand for cloud-based solutions is predicted to continue into 2018. In order to accommodate such rapid growth while maintaining excellent customer service, Esker entered into a partnership with Optima to help create efficiencies and better implement its solutions.

“As the demand for our solutions grows, we continue to look toward trusted partners to help us scale while identifying new revenue opportunities,” said Steve Smith, U.S. chief operating officer at Esker. “Because Optima has a reputation for unparalleled expertise in purchase-to-pay (P2P) and order-to-cash (O2C), it was a natural fit for us.”

Optima turned to Esker to help capture the mid-size market and to expand its business service capabilities to include a cloud solution.
“Esker is a known entity in the cloud space with a superb reputation for integrity and excellent customer service,” said Alex Nadesan, founding partner and chief operations officer of Optima. “Our customers are looking to the cloud and, in Esker, we know we have found the technological and cultural fit we were searching for.”

Now that the two brands have forged a synergistic partnership, they will begin offering integrated solutions to current and future customers in 2018.

About Optima EDM Consulting

Optima ECM Consulting is a global implementation organisation that specialises in the strategy, design and implementation of Enterprise Information Management (EIM) solutions for Compliance, Optimisation, Revenue Enhancement and Collaboration. Optima’s unparalleled experience in strategy, design, implementation and management of EIM solutions such as Purchase to Pay, Sales Order Management, and Enterprise Content Management solutions enables companies to achieve both their strategic and business objectives as they look to execute their digital transformation. With more than 60 consultants and offices in USA, Mexico and Spain, Optima is uniquely suited to ensure businesses rapidly recognise expected ROI and drive immediate value across their organisation. For more information on Optima and its solutions, visit www.optimaecm.com.

Esker Named to Food Logistics’ 2016 FL100+ Top Software and Technology Providers List

Sydney, Australia — February 2, 2017Food Logistics, the only publication exclusively dedicated to covering the movement of products through the global food supply chain, has named Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, to its 2016 FL100+ Top Software and Technology Providers list. 

The FL100+ Top Software and Technology Providers (http://www.foodlogistics.com/article/12285892/the-2016-fl100) list serves as a resource guide of software and technology providers whose products and services are critical for companies in the global food and beverage supply chain.

“The software and technology sector continues to generate new and exciting opportunities for growers, food manufacturers, grocery retailers and the many logistics providers that support them,” notes Lara L. Sowinski, editorial director at Food Logistics. “Today’s cloud-based solutions and mobile connectivity are helping create tools that are more flexible, affordable and responsive, making software and technology even more valuable to those in the global food supply chain.”

Esker’s cloud solutions allow food and beverage companies to cut costs by automating manual tasks via one integrated platform. Increasing industry pressures have many companies seeking to lower operational costs and maintain supplier relationships. These companies are directly impacted by errors that occur in order processing due to increased costs from incorrect shipments, returns and lost goods. Esker helps manufacturers and distributors manage the supply chain without paper-based documents such as fax and postal mail, creating easier access to documents and reducing costs with fewer manual tasks. Supplier relationships are also improved when orders are on time, correct and can be accessed in real-time if questions arise.

“We provide a simple solution that streamlines business processes for wholesalers, distributors, manufacturers and third-party logistics providers in the food and beverage industry,” said Steve Smith, U.S. chief operating officer at Esker. “We strive to deliver the most value by giving organisations the ability to cut costs and improve supplier relationships, and consider it a significant achievement to be recognised as a top technology provider and resource in this industry.”

About Food Logistics

 

Food Logistics is published by AC Business Media, a business-to-business media company that provides targeted content and comprehensive, integrated advertising and promotion opportunities for some of the world’s most recognised B2B brands. Its diverse portfolio serves the construction, logistics, supply chain and other industries with print, digital and custom products, events and social media.

 

 

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 6)

 

The early and broad adoption of EDI technologies in ANZ in various industries means that a large proportion of customer orders are transmitted via EDI. However, like everywhere else, EDI orders are processed via one set of technologies whilst fax and email orders are processed either manually or via another set of technologies – often enough not in an integrated manner. This means that the customer service team seldom has access to all customer orders from one interface, cannot easily reconcile all customer orders from customers using multiple channels (EDI, fax, email, tel) and in some companies a dedicated team needs to check and correct EDI orders.

A simpler, integrated solution to manage all orders – EDI, fax, email – provides an effective tool to increase productivity and increase customer satisfaction.

Esker Survey Results 6

Electro-Matic Chooses Esker’s Cloud Solution to Automate Its Order Management Process

 

Sydney, Australia — August 15, 2016 — Electro-Matic Products, Inc.
(www.electro-matic.com), logo EMa leading supplier of high technology automation components and services, recently announced its agreement with Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, to automate its order management process. Esker’s cloud-based order processing automation solution will integrate with Electro-Matic’s existing Prophet 21 ERP system.

Processing around 3,400 orders monthly from a customer base of approximately 2,500, Electro-Matic had previously used a template-based auto-order solution (alongside its ERP system) to automate some aspects of the process. While the solution performed its intended function, it only had the capacity to automate order processing for 10 percent of Electro-Matic’s customers — that is, unless additional templates were purchased. Electro-Matic sought a less restrictive solution with more advanced functionality, as a result. Already an Esker VSI-FAX customer, the company was intrigued by Esker’s rules-based solution for its OCR technology and the ability to process orders of any format (e.g., PDF, fax, email, etc.).

Another advantage of choosing Esker was the solution’s scalability. Electro-Matic’s customer base was growing, and adding another employee for the sole purpose of manually processing orders was not an option the company wished to entertain. Carrie Cahill, manager of continuous improvement at Electro-Matic, explained the importance of this, saying: “With Esker, we can grow with the solution. The ability of our CSRs to more effectively manage output, be more hands on with customers and better maintain their own accounts provides us limitless opportunities for improving order management.”

One problem Electro-Matic hopes to eliminate with Esker is the potential for order entry errors, which can produce added costs in a manual order management process. With its intelligent data capture capabilities, Esker’s order processing automation solution will eliminate costs associated with returns, restocking and reshipping products caused by errors.

Electro-Matic plans to move the twenty customers whose orders they’ve already automated over to Esker first, and then gradually transition the rest. Eventually Esker’s solution will be implemented at all three of Electro-Matic’s subsidiaries. Moving forward with its automation initiative, Electro-Matic has also signed a contract with TermSync, an Esker company, to automate its accounts receivable process.

About Electro-Matic Products

Established in 1969, Electro-Matic Products, Inc. (www.electro-matic.com)is a supplier of a complementary group of high technology automation components targeting the users and manufacturers of industrial automation equipment. With corporate headquarters in Farmington Hills, Michigan, it serves the automotive, chemical, pharmaceutical, rubber/steel, utilities and industrial manufacturing markets with approximately 200 employees.

 

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Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 5)

 

The early and broad adoption of EDI technologies in ANZ in various industries means that a large proportion of customer orders are transmitted via EDI. However, like everywhere else, EDI orders are processed via one set of technologies whilst fax and email orders are processed either manually or via another set of technologies – often enough not in an integrated manner. This means that the customer service team seldom has access to all customer orders from one interface, cannot easily reconcile all customer orders from customers using multiple channels (EDI, fax, email, tel) and in some companies a dedicated team needs to check and correct EDI orders.

A simpler, integrated solution to manage all orders – EDI, fax, email – provides an effective tool to increase productivity and increase customer satisfaction.
Esker Survey Results 5

 

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 4)

 

Many industries and hence companies in ANZ also have seasonal peak order processing (garden products, home renovation products, season dependent food products, etc). Often enough companies hire additional temporary admin staff to handle the increased workload. Whilst this approach might work OK for some companies, every year these companies go through the same stressful situation of recruiting, training, temporary staff and do not really address the core issues. This is another great opportunity for companies to ‘do more with the same resources’.

Esker Survey Results 4

 

Esker Shortlisted for 2016 SaaS Awards

SaaS awards LOGO

 

SYDNEY, AUSTRALIA – July 12, 2016 – Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing , today announced that it is a finalist in the 2016 SaaS Awards Program in three categories: Best SaaS Product for ERP, Best SaaS Product for Business Accounting or Finance and Best SaaS Product for Management Accounting or Budgeting.

With awards for excellence and innovation in SaaS, the Software-as-a-Service Awards program received more than 200 entries from around the world, including companies located in the US, Canada, Australasia, UK and EMEA. 2016 is the inaugural year for The SaaS Awards program, which is partnered with the annual Cloud Awards.
“Our mission is to enable our customers to streamline their business processes by improving efficiencies, accuracy, visibility and costs,” said Steve Smith, U.S. chief operating officer at Esker. “We consider it validation of our success in that goal to be recognised among the best SaaS providers worldwide.“

Esker’s solutions help organisations automate multiple document-based business processes on one integrated platform, approaching the entire cash conversion cycle through one interface. Esker was also the first to offer 100% cloud-based solutions that free businesses from buying, building or maintaining the necessary IT infrastructure.

“We have seen a great adoption of Esker’s SaaS solutions for order management and accounts payable in the Australian and New Zealand markets over the past 7-8 years. To be nominated in three categories is a fantastic recognition of the commitment of the Esker teams to driving Cloud adoption through smart and robust Cloud software solutions,” said Christophe DuMonet, Managing Director at Esker ANZ.

Esker’s sales order processing (SOP) solution, which automates the entire order process, from the reception of a customer order to its creation in the ERP/business application, is a finalist for the Best SaaS Product for ERP category. Esker’s accounts payable (AP) solution, which streamlines the process of verifying, entering vendor invoices and getting approval of the order, is a finalist for the Best SaaS Product for Business Accounting or Finance and the Best SaaS Product for Management or Accounting categories.

SaaS Awards and Cloud Awards organizer Larry Johnson said: “The SaaS Awards is a recognition platform specifically for software solutions. In a maturing international marketplace for cloud services, SaaS has proven to be the poster boy for leveraging thin-client technologies, while ensuring end-users are always working at the cutting edge.”
Final SaaS Awards winners will be announced on Tuesday, August 9, 2016. To view the full shortlist, please visit: https://www.cloud-awards.com/2016-saas-shortlist/

About the SaaS Awards

The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. The SaaS Awards focuses on recognising excellence and innovation in software solutions.

Esker Enables Complete Integration with Oracle® E-Business Suite ERP Solutions

Sydney, Australia — July 12, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced the availability of a new solution integration with Oracle E-Business Suite. Esker customers can now receive supplier invoices directly in Oracle E-Business Suite Payables application. With paper and manual handling removed from the equation, companies can dramatically improve their workflow efficiency and staff productivity while providing full visibility and accountability from start to finish.

Esker’s accounts payable automation solution (AP) is built on standard Oracle E-Business Suite objects and communication methods, providing customers with a safe, seamless integration and offering IT departments the peace of mind they require during rollouts of new technologies. Companies can be up and running in just a few weeks and benefit from AP automation sooner rather than later.

Esker’s automation solution provides a single solution for document processing—directly into and out of Oracle E-Business Suite—to automate, streamline and simplify AP processes, including invoice verification, approval and mobile support. Based on Esker customer results, AP automation can help businesses receive and enter invoices up to 65 percent faster, lower processing costs as much as 60 percent and improve invoice accuracy up to 99 percent.

Oracle E-Business Suite customers can leverage the value they have invested in their ERP system while taking advantage of specific features, including:

  •  Quick solution setup enables communication between Esker’s accounts payable solution and Oracle E-Business Suite to be fully operational in just a few weeks.
  • Automatic supplier and invoice data synchronization helps leverage Oracle E-Business Suite data to support full AP process automation.
  • Invoice posting error management provides support so that if an error occurs when the invoice is pushed to Oracle E-Business Suite, the information is made available to the user in Esker’s solution and the issue can be handled immediately.
  • Purchase order (PO) and non-PO invoice posting is automated and fully auditable.
  • AP workflow residing outside of Oracle E-Business Suite delivers better business continuity, 24/7/365 access, non-Oracle E-Business Suite user approval capability, easier training and greater user acceptance.
  • Mobile invoice approval application brings improved efficiency and on-the-road invoice accessibility for managers.
  • Invoice archive link in Oracle E-Business Suite enables users to conveniently access the original invoice image and processing data directly from the ERP invoice record.
  • Invoice payment status and information are automatically updated and available in Esker’s accounts payable solution.

“The integration between Esker’s AP processing solution and Oracle E-Business Suite enables customers to process their vendor invoices faster, with fewer staff, and with better control over their financial processes,” said Esker CEO Jean-Michel Bérard. “As we further our investment in the Oracle business ecosystem, we will continue to deliver new integration capabilities to provide customers with even more value as they address AP automation.”

 

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 3)

 

Whilst the numbers in ANZ might vary slightly – lower % for SLAs commitment, higher % for meeting SLAs and higher % for urgent order processing – the same root causes prevail in ANZ. There is a great opportunity for many companies to better manage the order management process with automatic processing (identification of priority orders for instance), real time analytics (prioritisation of order processing based on cut-off times for shipping) and team performance.

Esker Survey Results 3

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 2)

 

Whilst the mix of inbound channels for receiving order in ANZ might vary slightly – greater EDI adoption and lower faxed orders – the same challenge of VISIBILITY exists in ANZ. Typically there is no single view of the customer orders and no real time analytics on order management is available to supply chain management and business managers.

Esker Survey Results 2