Tag Archives: SAP®

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 6)

 

The early and broad adoption of EDI technologies in ANZ in various industries means that a large proportion of customer orders are transmitted via EDI. However, like everywhere else, EDI orders are processed via one set of technologies whilst fax and email orders are processed either manually or via another set of technologies – often enough not in an integrated manner. This means that the customer service team seldom has access to all customer orders from one interface, cannot easily reconcile all customer orders from customers using multiple channels (EDI, fax, email, tel) and in some companies a dedicated team needs to check and correct EDI orders.

A simpler, integrated solution to manage all orders – EDI, fax, email – provides an effective tool to increase productivity and increase customer satisfaction.

Esker Survey Results 6

Parts Town Awarded Order-to-Cash Department of the Year at Inaugural AR & O2C Spotlight Awards

 

Adoption of Esker’s business process automation solutions improved cash conversion cycle and customer experience leading to recognition.

logo Parts town

 

 

Sydney, Australia — August 2, 2016 — Parts Town, a leading parts distributor in the food service equipment market (www.partstown.com), was named the AR & O2C Spotlight Awards’ Order-to-Cash Department of the Year winner. Hosted by The AR Network (TARN), the inaugural awards are an expansion of the Institute of Finance and Management’s (IOFM) Spotlight Awards and recognise outstanding achievements in financial operations.

Parts Town earned this distinction by successfully automating its manual cash conversion process, improving customer service and increasing productivity and efficiency while reducing days sales outstanding (DSO).

Last year, Parts Town’s O2C team recognized the need for a new process to sustain its high annual growth rates while increasing workflow efficiency and visibility, high-quality customer care and turnaround time. They decided that a cloud-based solution would enhance their productivity and enlisted the help of Esker, a leading document process automation solution provider.

Esker’s solution automated the entire order processing cycle starting with the reception of the order, scanning of the order and creation of the order into the ERP application, as well as creating and processing invoices for collection. With this implementation, Parts Town is steadily making progress toward its goal of processing 60 percent of its orders by 3 p.m. every day.

“Parts Town is growing rapidly and we need solutions that put us in a position to continue that growth, as well as streamline the processes to maintain it,” said Amy Argentine, Director of Technical Service at Parts Town. “Providing excellent customer service was the driving force behind our decision to partner with Esker, and we are now able to provide an improved process from start to finish in less time.”

With the automated order processing solution, Parts Town’s Distribution Center (DC) benefited greatly as well. The DC has full visibility using this platform, which allows the data to be allocated and used to forecast supply chain and staffing demands.

“The O2C cycle is crucial to the success of a business because it affects customer satisfaction and the company’s bottom line. Parts Town was awarded this honor due to its commitment to prioritising the customer experience while sustaining growth and improving visibility,” said Brian Cuthbert, executive director at IOFM.

About Parts Town

 
Parts Town (www.partstown.com) supplies genuine OEM replacement parts for commercial cooking equipment to the restaurant industry. For over 20 years, Parts Town has been focused on delivering the highest level of customer service for food equipment replacement parts, commercial kitchen accessories and selected food equipment. By recruiting and retaining the industry’s leading talent and living its core values, Parts Town has been able to achieve the unique combination of providing the industry’s most complete set of value-added capabilities while continuing to provide enthusiastic and expert customer service.

 
Parts Town has been named to the Crain’s “Fast 50” list, recognising the fastest growing companies in the Chicagoland area for six consecutive years as well as the “Inc 5000” list of fastest growing privately held companies in North America for eight consecutive years.

 

Parts town

 

 

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 5)

 

The early and broad adoption of EDI technologies in ANZ in various industries means that a large proportion of customer orders are transmitted via EDI. However, like everywhere else, EDI orders are processed via one set of technologies whilst fax and email orders are processed either manually or via another set of technologies – often enough not in an integrated manner. This means that the customer service team seldom has access to all customer orders from one interface, cannot easily reconcile all customer orders from customers using multiple channels (EDI, fax, email, tel) and in some companies a dedicated team needs to check and correct EDI orders.

A simpler, integrated solution to manage all orders – EDI, fax, email – provides an effective tool to increase productivity and increase customer satisfaction.
Esker Survey Results 5

 

ESKER: A Worldwide Leader in Cloud-based Document Processing Automation Software.

Esker A worldwide leader in Cloud based solution 2

Quit Paper in any Business Document Process

For Quite some time, business faced challenges to manage documents across different devices, as well as to control document flow that made business reporting an arduous task. This scenario prevailed for years mainly because organisations used manual processes, which were neither sophisticated not intelligent enough to capture data from complex documents such as invoices, sales orders and account statements. Due to the complexity these documents contain: product codes, GST, quantities, prices, etc. businesses experienced processing delays, high error rates, poor reporting and customer dissatisfaction. Thanks to documentation process automation software, organizations can automate their manual business processes  which were neither sophisticated nor intelligent enough to capture data from complex documents such as invoices, sales order sand account statements. Due to the complexity these documents contain: product codes, GST, quantities, prices,etc., businesses experienced processing delays, high error-rates, poor reporting and customer dissatisfaction. Thanks to documentation process automation software, organizations can automate their manual business processes and free up their workforce from spending hours on error-prone manual operations. Automating document processes throughout a company adds value to existing systems, enhances productivity, strengthens business relationships and improves the exchange of business-critical documents between customers and suppliers.

Starting off as a host access software provider in 1985, today Esker has become one of the leading document process automation solution providers. Esker solutions help organizations of all sizes to improve efficiencies, accuracy, visibility and costs associated with business processes.

The core principle behind Esker’s document process automation platform is a focus on helping businesses Quit Paper to drive operational efficiencies, cost savings and process visibility. Esker offers solutions specifically designed to eliminate the huge amounts of paper flowing through order-to-cash (O2C) cycle of fulfilling customer orders and collecting payment, and the purchase-to-pay (P2P) cycle of buying the goods and services.Increasing speed and accuracy through document process automation helps businesses fulfill customer orders faster, get paid sooner, optimize financial management and maximize supply chain efficiency.

From cloud computing and infrastructure to business processes and personal collaboration, Esker has proved to be one of the rarest software vendors to offer 100 percent cloud and business automation to its clients.

In a nut shell, Esker guarantees to bring the paper-flow of information to a halt within an organization by initiating the right automation to every business documentation cycle.

One Platform for Any Business Process

Esker allows businesses to control all of their document process improvement efforts in one collaborative platform that spans the entire cash conversion cycle. Whether they want to automate and capture any inbound documents (sales order, vendor invoices) or electronically deliver any outbound document (customer invoices,purchase orders),Esker allows them to automate as needed using a shared group of technologies.

Through this innovative platform, businesses have a single solution to receive sales orders or supplier invoices from any source; send purchase orders or customer invoices directly from ERP systems and store documents and data within the ERP application

Esker’s automation solution is implemented either on-premises via Esker Delivery Ware or in the cloud via Esker on Demand to automate accounts payable, order processing, accounts receivable, purchasing and more.

“Working with in a wide range of industries for nearly three decades with businesses of various sizes, we have found that automation typically helps organizations process business documents like orders and invoices up to 90% faster and a minimum of 40% more cost effectively when compared to manual processing methods,” said Jean-Michel Bérard, CEO at Esker.

Esker’s Innovative Solutions

Esker infuses its core mantra, Quit Paper, in every solution that the company delivers. For instance, Esker’s mobile invoice approval application, Esker Any where, equips managers with on-the-go accessibility to review and approve purchase requisitions and supplier invoices. The application helps businesses further speed up the review and approval cycles of invoice and requisition processing, as well as improve efficiency in the P2P cycle.

“Employees are becoming increasingly mobile and require anywhere accessibility to business processes and data in order to maximize productivity,” said Jean-Michel Bérard.“Our mobile app is a result of our ongoing commitment to bring value to companies looking for faster and more efficient ways to do daily business activities, including processing invoices and spend requests on the move.”

Esker A worldwide leader in Cloud based solution

Solution Dash boards Optimize Business Process Management

Esker offers collaborative and customizable solution dashboards which facilitate daily tasks, monitor performances indicator sand react quickly to prevent problems or spot opportunities early, making every action smarter and more strategic. The dashboards, which are integrated into all Esker solutions, enable users to access the right information when they need it, follow key performance indicators and provide real-time visibility on work in progress.

“Our simple, intuitive and collaborative solutions allow organizations to optimize how they manage critical business processes,” said Jean-Michel Bérard. “We are committed to improving our solution functionality, placing the user experience at the center of our development efforts. This new development philosophy generates greater customer adoption and improved user efficiency.”

“Esker is commitment to building a network of business collaboration, enabling meaningful connections between organizations, suppliers and customers.”

 

After having catered to Malaysian Airlines, Sony, Toshiba, Samsung, Whirlpool etc.,Esker continues to innovate and offer enhanced solutions to deliver greater added-value to its customers.

 

Food & Beverage Company Garcia Carrión Reduces Order Processing Costs by 70% with Esker’s Automation Solution

 

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Sydney, Australia — May 3, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with García Carrión, the leader in the wine and juice market in Spain, to automate the company’s inbound fax and email orders.

Thanks to Esker’s cloud-based Order Processing automation solution, García Carrión has improved its customer response time by 80 percent and reduced its order processing costs by 70 percent.
García Carrión receives over 30,000 orders per year (approximately 120 per day) via email or fax. These orders had previously been processed manually (excluding EDI), with several full-time employees needed in Madrid and Barcelona to print the emails, enter data in the SAP® system and physically archive the documents — a process that took an average of two minutes per order.

Key Objectives

As part of its strategy to continuously improve business processes, García Carrión was looking to improve order management by reducing the number of errors and creating a single entry point for all orders. This would facilitate order retrieval, reduce the risk of lost orders and improve customer relationships. Additionally, García Carrión would also be able to reduce manual paper handling and save space by eliminating sizable physical archiving.
García Carrión implemented Esker’s sales order processing automation solution in just two months, allowing the company to streamline its entire order management process. Today, every order is received electronically through Esker, where data is automatically extracted and validated, and orders are created in SAP and archived electronically.

Benefits of Automation

García Carrión has already achieved many benefits in terms of productivity and customer satisfaction from automated order processing including:

  • 70 percent reduction in order processing costs.
  • 80 percent faster order processing times.
  • Elimination of errors resulting from manual processing.
  • 65 percent more time for Customer Service Managers.
  • 100 percent order process visibility.

In addition to the quantitative benefits, users appreciate the intuitive nature of Esker’s solution and have noticed an improvement in the quality of their work life,” said Carlos Uceira, IS Manager at García Carrión. “We have been able to significantly reduce customer response time, as well as improve customer service thanks to real-time order information. We have finally standardized and streamlined our business communications.”

About García Carrión

Founded in 1890, García Carrión is the leader in the wine and juice market in Spain with the largest winery in Europe, fifth in the world, and the second largest juice brand in Europe. The company has developed its business in more than 155 countries on five continents and has achieved 50% of sales from export (with an objective of achieving 75% in the next five years). The company has also achieved sustainable growth in the domestic market, where it operates its own wineries and vineyards.

GBfoods Automates Order Processing to Focus on Customer Service

Sydney, Australia — November 24, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced that it has been selected by GBfoods, a Spanish multinational company in the food processing industry, to automate the 30,000 sales orders the company receives annually via fax and email.

GBfoods, present in over 50 countries and known for brands such as Gallina Blanca, Avecrem and Yatekomo, implemented Esker’s cloud-based Order Processing solution to automate sales orders from its two channels — retail and food service. Orders originating from Spain and Italy are now directly integrated into the SAP® system at the company’s headquarters in Barcelona.

Our objective is to offer our customers the best possible service,” said Mónica Díaz, Front Office Manager at GBfoods. “Thanks to Esker, we have been able to automate the entire order process, which has allowed us to devote more time to managing customer relationships.

Business and Environmental Benefits

Esker has delivered numerous benefits to GBfoods since the solution was implemented in December 2014, including:

  • Significant time savings thanks to the elimination of manual order processing tasks
  • Increased visibility across the entire order management process
  • Eliminated paper use and physical document archiving

The project is part of a global strategy to improve business efficiency via a “paperless” initiative, which aims to progressively automate and optimise the company’s document processes and adopt a more environmentally friendly approach.

Increased Visibility and Tracking

Esker’s collaborative and customisable dashboards provide GBfoods with improved visibility on both work in progress and completed work. GBfoods’ order management efficiency can now be accurately measured by metrics and performance indicators such as the average processing time, weekly and monthly trends, order status, and litigation management.

About GBfoods

Since its inception over 75 years ago, GBfoods has distinguished itself by its desire to remain close to the consumer and the entrepreneurial spirit and innovation that drives its subsidiaries and brands in local markets. Today, the group is a leader in the food sector in Spain. With prestigious brands such as Gallina Blanca, Star, Jumbo and Grand’Italia marketed in Spain, Italy, the Netherlands, the U.S., Russia, Russian Commonwealth, and 28 countries in Africa and the Middle East, the company achieved over 629 million euros in sales 2014. Its commitment to innovation, quality and consumer health is reflected in its products. Through its locally-based brands, GBfoods is now one of the most internationally influential groups in the food industry.

STX France Builds the Largest Cruise Ship in the World with Esker’s Accounts Payable Solution for SAP®

Sydney, Australia — October 26, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced that it has been selected by STX France, a maritime construction and services company, to automate its 50,000 annual vendor invoices with Esker’s cloud based Accounts Payable automation solution, fully integrated with its SAP® system.

STX France is a global leader in designing, fabricating, erecting and commissioning highly complex ships and offshore installations. In 2013, the Saint-Nazaire France shipyard, which is owned and operated by STX France, was tasked with building Harmony of the Seas℠, the largest passenger cruise ship in the world for Royal Caribbean Cruise Lines. Thanks to Esker, STX France will be able to process twice the amount of invoices specifically related to the construction of Harmony of the Seas.

Beyond the need to modernise their accounting and financial system, several other factors motivated STX France to automate their vendor invoicing process, including:

  • A large number of suppliers throughout the world
  • Over 500 invoice validators, often out of the office
  • A significant increase in workload due to the construction of Harmony of the Seas

We met Esker at the French SAP Users Group,” said Thierry Pralong, Head of Accounting at STX France. “We were won over by their degree of innovation, solution flexibility, impressive customer references and their certified integration with SAP.

Plug-and-Play Solution

STX France selected Esker’s solution for its seamless SAP integration, SaaS delivery model, and ability to automatically manage supplier invoice reconciliation with purchase orders entered in SAP.

We wanted a solution that could easily connect to SAP without any additional development,” said Pralong. “Esker perfectly met our needs: It’s easy to use and incredibly flexible. Functionalities like customisable dashboards, intelligent invoice sorting and task prioritisation were things we didn’t anticipate, but which are fully appreciated and have helped improve our daily operations.

Some of the biggest advantages STX France has achieved since implementation include:

  • Time savings for AP staff with manual data entry and document handling virtually eliminated
  • Mobile accessibility for managers who need to review and approve vendor invoices on the road
  • Improved invoice visibility and real-time tracking
  • Increased accounting profession value thanks to staff being able to focus on higher value jobs (e.g., managing disputes, supplier relations, proactive case monitoring, etc.)
  • Improved workload management and prioritisation thanks to customised dashboards and weekly reports sent to team managers
  • Simplified solution management and maintenance thanks to the SaaS model

Our objective was not to replace our teams, but rather facilitate their daily work by eliminating low-value tasks and better manage high-volume periods,” added Pralong. “Esker has enhanced the financial and accounting services by providing them with an innovative tool. The solution is universally appreciated by the IT department, the accounting department and the operational staff — everybody wins!

Esker’s Accounts Payable automation solution was implemented in less than two months, and now automates 100 percent of STX France’s vendor invoices.

About STX France

STX France is part of STX Europe, an international maritime construction group, looking to become the leader in the construction of cruise ships, ferries and other specialised vessels. STX France designs and produces some of the largest and most complex floating vessels in the world. The company employs over 2,000 people in France.

Esker Signs Order Processing Deal Worth $250,000+ with American-Based Multinational Corporation

Sydney, Australia — December 10, 2014 — Esker, a worldwide leader in document process automation solutions and SAP® software solution and technology partner, today announced that a high-tech, multinational manufacturing corporation headquartered in Silicon Valley has signed on to automate the processing of purchase orders (POs). The company will integrate Esker’s on-premises Order Processing automation solution within its existing SAP environment.

Esker was selected after demonstrating how the solution used OCR to electronically and intelligently capture PO data and push the corresponding sales order into SAP for further processing. Esker met virtually all of the company’s solution requirements, which included: OCR capability, straight-through processing, automated return material authorisation (RMA), direct lookups in SAP, and exception handling and validation.

The company anticipates significant benefits in two areas of order management. First, by eliminating manual data entry of sales orders, staff will be freed up to devote more time to customers. Secondly, orders will get into the supply chain faster with fewer errors, increasing customer satisfaction and offering greater transparency to orders shipping overseas. The company is also considering the use of Esker’s Accounts Receivable solution after recently acquiring another technology company for over $1 billion.

Bag Makers Automates Sales Order Processing and Achieves ROI in just Three Months

Sydney, Australia — November 6, 2014 — Esker, a worldwide leader in document process automation solutions and SAP® software solution and technology partner, announced today it was selected by Bag Makers, Inc., a leading imprinted bag supplier, to virtualise the company’s order entry and order archiving processes through the implementation of Esker’s Sales Order Processing solution. The successful installation and integration of Bag Makers’ SAP Business One system with the Esker DeliveryWare platform is the first in the US.

A recent implementation of SAP Business One prompted Bag Makers to improve its internal processes even more. Previously, customer orders would arrive via fax or email and be manually keyed into the SAP system, then printed and distributed to different departments throughout the building. Frequently, art files would arrive independently of their respective purchase order (PO), which posed challenges for matching orders with associated documentation. On the back-end side of the process, Bag Makers was scanning POs and internal documents and storing them on a server.

End-to-End Automation

Today, Bag Makers is using Esker to fully automate and streamline every phase of its workflow. Incoming orders, regardless of format, are automatically imaged into the Esker solution where data is extracted to be pushed into SAP and electronically stored for easy retrieval. After initially considering a basic archiving solution as replacement to its manual system, Bag Makers was introduced to Esker at an Americas’ SAP Users’ Group’s SAP Business One Summit, and, shortly thereafter, selected the industry leader to automate both the back- and front-end of fax and email order processing.

“Esker allows us to digitally archive our orders and eliminates our need to manually enter data,” said Jeremy Bayness, Director of Computer Operations at Bag Makers. “When you add up the cost savings, the integration capabilities with SAP, and the improved processing times and accuracy rates, it’s easy to see why Esker was our top choice.”

Benefits by the Numbers

  • Reduced receipt-to-entry time from 4-5 hours to 1 hour
  • Improved order-entry accuracy rate to 99.8 percent
  • Reallocated two employees previously dedicated to scanning orders for archival to other value-added tasks
  • Reallocated six employees previously dedicated to order entry, increasing overall productivity
  • Enhanced customer response time thanks to instant order notifications and confirmations

In addition to the performance of the solution, Bag Makers was equally impressed by the level of support Esker provided throughout the solution delivery process. “I can’t say enough about the Professional Services team — we achieved ROI in only three months,” Bayness said. “The Esker team seemed to know the pitfalls before we even got to them and helped us avoid a lot of issues.”

About Bag Makers, Inc.

Bag Makers, Inc. is a leading imprinted bag supplier, specialising in non-woven polypropylene, paper, plastic and polyester bags. Exclusively serving the promotional products marketplace, Bag Makers prints more than 75 million bags each year through flexographic, hot stamping and screen printing services. Bag Makers was founded in 1980 to provide quality printing, fast service and lower minimum orders for imprinted bags. More than 30 years later, the company has earned a host of industry awards for outstanding service and quality that has solidified its position as a market leader.