Tag Archives: vendor invoice

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 6)

 

The early and broad adoption of EDI technologies in ANZ in various industries means that a large proportion of customer orders are transmitted via EDI. However, like everywhere else, EDI orders are processed via one set of technologies whilst fax and email orders are processed either manually or via another set of technologies – often enough not in an integrated manner. This means that the customer service team seldom has access to all customer orders from one interface, cannot easily reconcile all customer orders from customers using multiple channels (EDI, fax, email, tel) and in some companies a dedicated team needs to check and correct EDI orders.

A simpler, integrated solution to manage all orders – EDI, fax, email – provides an effective tool to increase productivity and increase customer satisfaction.

Esker Survey Results 6

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 5)

 

The early and broad adoption of EDI technologies in ANZ in various industries means that a large proportion of customer orders are transmitted via EDI. However, like everywhere else, EDI orders are processed via one set of technologies whilst fax and email orders are processed either manually or via another set of technologies – often enough not in an integrated manner. This means that the customer service team seldom has access to all customer orders from one interface, cannot easily reconcile all customer orders from customers using multiple channels (EDI, fax, email, tel) and in some companies a dedicated team needs to check and correct EDI orders.

A simpler, integrated solution to manage all orders – EDI, fax, email – provides an effective tool to increase productivity and increase customer satisfaction.
Esker Survey Results 5

 

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 4)

 

Many industries and hence companies in ANZ also have seasonal peak order processing (garden products, home renovation products, season dependent food products, etc). Often enough companies hire additional temporary admin staff to handle the increased workload. Whilst this approach might work OK for some companies, every year these companies go through the same stressful situation of recruiting, training, temporary staff and do not really address the core issues. This is another great opportunity for companies to ‘do more with the same resources’.

Esker Survey Results 4

 

Esker Shortlisted for 2016 SaaS Awards

SaaS awards LOGO

 

SYDNEY, AUSTRALIA – July 12, 2016 – Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing , today announced that it is a finalist in the 2016 SaaS Awards Program in three categories: Best SaaS Product for ERP, Best SaaS Product for Business Accounting or Finance and Best SaaS Product for Management Accounting or Budgeting.

With awards for excellence and innovation in SaaS, the Software-as-a-Service Awards program received more than 200 entries from around the world, including companies located in the US, Canada, Australasia, UK and EMEA. 2016 is the inaugural year for The SaaS Awards program, which is partnered with the annual Cloud Awards.
“Our mission is to enable our customers to streamline their business processes by improving efficiencies, accuracy, visibility and costs,” said Steve Smith, U.S. chief operating officer at Esker. “We consider it validation of our success in that goal to be recognised among the best SaaS providers worldwide.“

Esker’s solutions help organisations automate multiple document-based business processes on one integrated platform, approaching the entire cash conversion cycle through one interface. Esker was also the first to offer 100% cloud-based solutions that free businesses from buying, building or maintaining the necessary IT infrastructure.

“We have seen a great adoption of Esker’s SaaS solutions for order management and accounts payable in the Australian and New Zealand markets over the past 7-8 years. To be nominated in three categories is a fantastic recognition of the commitment of the Esker teams to driving Cloud adoption through smart and robust Cloud software solutions,” said Christophe DuMonet, Managing Director at Esker ANZ.

Esker’s sales order processing (SOP) solution, which automates the entire order process, from the reception of a customer order to its creation in the ERP/business application, is a finalist for the Best SaaS Product for ERP category. Esker’s accounts payable (AP) solution, which streamlines the process of verifying, entering vendor invoices and getting approval of the order, is a finalist for the Best SaaS Product for Business Accounting or Finance and the Best SaaS Product for Management or Accounting categories.

SaaS Awards and Cloud Awards organizer Larry Johnson said: “The SaaS Awards is a recognition platform specifically for software solutions. In a maturing international marketplace for cloud services, SaaS has proven to be the poster boy for leveraging thin-client technologies, while ensuring end-users are always working at the cutting edge.”
Final SaaS Awards winners will be announced on Tuesday, August 9, 2016. To view the full shortlist, please visit: https://www.cloud-awards.com/2016-saas-shortlist/

About the SaaS Awards

The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. The SaaS Awards focuses on recognising excellence and innovation in software solutions.

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 3)

 

Whilst the numbers in ANZ might vary slightly – lower % for SLAs commitment, higher % for meeting SLAs and higher % for urgent order processing – the same root causes prevail in ANZ. There is a great opportunity for many companies to better manage the order management process with automatic processing (identification of priority orders for instance), real time analytics (prioritisation of order processing based on cut-off times for shipping) and team performance.

Esker Survey Results 3

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 2)

 

Whilst the mix of inbound channels for receiving order in ANZ might vary slightly – greater EDI adoption and lower faxed orders – the same challenge of VISIBILITY exists in ANZ. Typically there is no single view of the customer orders and no real time analytics on order management is available to supply chain management and business managers.

Esker Survey Results 2

ESKER: A Worldwide Leader in Cloud-based Document Processing Automation Software.

Esker A worldwide leader in Cloud based solution 2

Quit Paper in any Business Document Process

For Quite some time, business faced challenges to manage documents across different devices, as well as to control document flow that made business reporting an arduous task. This scenario prevailed for years mainly because organisations used manual processes, which were neither sophisticated not intelligent enough to capture data from complex documents such as invoices, sales orders and account statements. Due to the complexity these documents contain: product codes, GST, quantities, prices, etc. businesses experienced processing delays, high error rates, poor reporting and customer dissatisfaction. Thanks to documentation process automation software, organizations can automate their manual business processes  which were neither sophisticated nor intelligent enough to capture data from complex documents such as invoices, sales order sand account statements. Due to the complexity these documents contain: product codes, GST, quantities, prices,etc., businesses experienced processing delays, high error-rates, poor reporting and customer dissatisfaction. Thanks to documentation process automation software, organizations can automate their manual business processes and free up their workforce from spending hours on error-prone manual operations. Automating document processes throughout a company adds value to existing systems, enhances productivity, strengthens business relationships and improves the exchange of business-critical documents between customers and suppliers.

Starting off as a host access software provider in 1985, today Esker has become one of the leading document process automation solution providers. Esker solutions help organizations of all sizes to improve efficiencies, accuracy, visibility and costs associated with business processes.

The core principle behind Esker’s document process automation platform is a focus on helping businesses Quit Paper to drive operational efficiencies, cost savings and process visibility. Esker offers solutions specifically designed to eliminate the huge amounts of paper flowing through order-to-cash (O2C) cycle of fulfilling customer orders and collecting payment, and the purchase-to-pay (P2P) cycle of buying the goods and services.Increasing speed and accuracy through document process automation helps businesses fulfill customer orders faster, get paid sooner, optimize financial management and maximize supply chain efficiency.

From cloud computing and infrastructure to business processes and personal collaboration, Esker has proved to be one of the rarest software vendors to offer 100 percent cloud and business automation to its clients.

In a nut shell, Esker guarantees to bring the paper-flow of information to a halt within an organization by initiating the right automation to every business documentation cycle.

One Platform for Any Business Process

Esker allows businesses to control all of their document process improvement efforts in one collaborative platform that spans the entire cash conversion cycle. Whether they want to automate and capture any inbound documents (sales order, vendor invoices) or electronically deliver any outbound document (customer invoices,purchase orders),Esker allows them to automate as needed using a shared group of technologies.

Through this innovative platform, businesses have a single solution to receive sales orders or supplier invoices from any source; send purchase orders or customer invoices directly from ERP systems and store documents and data within the ERP application

Esker’s automation solution is implemented either on-premises via Esker Delivery Ware or in the cloud via Esker on Demand to automate accounts payable, order processing, accounts receivable, purchasing and more.

“Working with in a wide range of industries for nearly three decades with businesses of various sizes, we have found that automation typically helps organizations process business documents like orders and invoices up to 90% faster and a minimum of 40% more cost effectively when compared to manual processing methods,” said Jean-Michel Bérard, CEO at Esker.

Esker’s Innovative Solutions

Esker infuses its core mantra, Quit Paper, in every solution that the company delivers. For instance, Esker’s mobile invoice approval application, Esker Any where, equips managers with on-the-go accessibility to review and approve purchase requisitions and supplier invoices. The application helps businesses further speed up the review and approval cycles of invoice and requisition processing, as well as improve efficiency in the P2P cycle.

“Employees are becoming increasingly mobile and require anywhere accessibility to business processes and data in order to maximize productivity,” said Jean-Michel Bérard.“Our mobile app is a result of our ongoing commitment to bring value to companies looking for faster and more efficient ways to do daily business activities, including processing invoices and spend requests on the move.”

Esker A worldwide leader in Cloud based solution

Solution Dash boards Optimize Business Process Management

Esker offers collaborative and customizable solution dashboards which facilitate daily tasks, monitor performances indicator sand react quickly to prevent problems or spot opportunities early, making every action smarter and more strategic. The dashboards, which are integrated into all Esker solutions, enable users to access the right information when they need it, follow key performance indicators and provide real-time visibility on work in progress.

“Our simple, intuitive and collaborative solutions allow organizations to optimize how they manage critical business processes,” said Jean-Michel Bérard. “We are committed to improving our solution functionality, placing the user experience at the center of our development efforts. This new development philosophy generates greater customer adoption and improved user efficiency.”

“Esker is commitment to building a network of business collaboration, enabling meaningful connections between organizations, suppliers and customers.”

 

After having catered to Malaysian Airlines, Sony, Toshiba, Samsung, Whirlpool etc.,Esker continues to innovate and offer enhanced solutions to deliver greater added-value to its customers.

 

Jardiland selects Esker’s Cloud-Based Purchase-to-Pay Automation Solution

 

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Sydney, Australia — February 10, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with Jardiland, the leading French specialist and distributor of gardening and pet supplies, to automate its purchase-to-pay (P2P) process. Esker automates over 24,000 of Jardiland’s vendor invoices annually and just as many purchase requisitions. With Esker, Jardiland is able to achieve ROI based on time savings and increased productivity, as well as optimise its P2P cycle and accounting period closing.

Jardiland has been automating the delivery of its customer invoices with Esker since 2007, and following an internal reorganisation in 2014, the company decided to also automate its accounts payable (AP) process, which includes 2,000 monthly vendor invoices from 80 different stores and services, as well as its purchase requisitions.
Jardiland has already achieved many benefits from automating its P2P process, including:

  • Invoices processed five times faster, a process which previously required 10 handling steps and took 12 minutes per invoice
  • Increased purchase order (PO) visibility to improve the purchase requisition process and monitor financial commitments
  • Accelerated financial closing periods from 10 business days to three business days
  • A single database of information for the different stores, services and accounting departments

After having consulted with eight different solution providers, we selected Esker because they offered one of the only solutions on the market capable of reconciling vendor invoices and purchase requisitions, while completely integrating with SAP,” said Ann Favier, Vice President and CFO at Jardiland. “We were also impressed with the cost, implementation time, solution ergonomics and ease of use for our stores and accounting teams alike.”

Solution Implementation

Esker’s automation solution implementation is planned in two phases:

  • The first phase, already operational, applies to non-maintenance, repair and operations vendor invoice automation and includes scanning, processing, validation, payment via SAP and data fed back into Esker’s solution.
  • The second phase will enable the processing of supplier invoices with POs, which includes purchase requisitions, validation, order creation and integration in SAP, notification of order receipt in Esker and fed back into SAP, and automatic reconciliation between orders and invoices for processing and payment.

Esker teams apply an Agile methodology and demonstrate an excellent understanding of accounting problems,” said Favier. “The first phase of implementation was completed well within the two-month period originally planned. Immediately following the launch, our users were very pleased with the productivity gains and enhanced ability to estimate budgets. In just two days, we were able to catch up on 500 invoices!”

About Jardiland

Founded in 1973, Jardiland is the leading French specialist and distributor of gardening and pet supplies, with a network of nearly 200 stores, including 83 branches and a presence in Spain with eight points of sale, including six branches. The company offers a full range of products and services associated with gardening, pets and lifestyle and has 2,500 employees (5,000 including franchises). Jardiland achieved 744.7 million euros in 2014. The investment company L-Gam is its shareholder since January 31, 2014. Jardiland’s president is Thierry Sonalier.

Esker’s New Supplier Self-Service Portal Enables Smarter Accounts Payable Interactions for Fit Processes and Healthy Businesses

Sydney, Australia — June 2, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced the launch of a new supplier self-service portal to complement its Accounts Payable automation solution. The new tool improves the way organisations interact and collaborate with their suppliers. Esker’s portal provides suppliers with real-time status information on their invoices, strengthens supplier relations and increases the buyer’s productivity.

Esker’s portal provides both suppliers and buyers with a single view of data which enables the two parties to improve their ability to share information, enhance supply chain performance and facilitate dispute resolution. The use of electronic exchanges also leads to lower transaction costs.

The portal reduces supplier inquiries by providing them with the status information on all their invoices, (e.g., received, approved, paid, etc.), without ever having to pick up the phone. Suppliers have visibility into when they will be paid and can therefore better manage their working capital treasury.

Our new supplier portal reinforces our commitment to building a network of business collaboration, enabling meaningful connections between organisations, suppliers and customers,” said Jean-Michel Bérard, CEO at Esker. “Our goal is to connect companies with each other so they can do business more efficiently. Our new portal, combined with our solution dashboards, delivers the perfect platform to enable effective and intelligent interactions.

Simplified Process for Suppliers, Minimised Workload for AP Staff

In addition to looking up the status of any of their invoices, suppliers can also submit invoices directly and electronically on the portal. This allows buyers to reduce unnecessary paper handling, improve the timeliness of payments and lower their Days Payable Outstanding. By accelerating the payment cycle, buyers can benefit from early payments discounts. Suppliers get paid faster and are able to reduce their Days Sales Outstanding.

Based on Esker research, AP staff performing their tasks using manual methods can spend as much as 30% of their time responding to supplier calls, impacting both costs and productivity. On average, it takes an AP clerk five minutes to manage one invoice status inquiry. This equals approximately $2.5 per call, which can add up quickly and cause unnecessary expenses that would otherwise be used more productively. With fewer supplier calls to manage, an AP department is able to focus on more value-added tasks, increase its efficiency and reduce costs.

Improved Communications

Designed to optimise the buyer-supplier interaction, both parties can conveniently exchange information and chat directly via the portal, removing communication barriers. All conversations are kept together and always available for reference when needed. With improved relations, suppliers feel more informed and confident on what is happening with their invoices and when they will get paid, and buyers can negotiate greater payment discounts.

The portal features an intuitive, easy-to-use interface, which helps maximise supplier adoption rates. Suppliers can also contact Esker to take advantage of a wide range of beneficial e-invoicing features, such as automated invoice submission via the portal.

As an integral part of Esker’s Accounts Payable automation solution, the new portal enables Esker customers to offer their suppliers a valuable, free-of-charge service that’s available 24/7 year-round.

Armtec Delivers Greater Efficiency & Visibility to AP Processing with Esker’s Cloud Solution

Sydney, Australia — December 4, 2014 — Esker, a worldwide leader in document process automation solutions and SAP® software solution and technology partner, announced today it has reached an agreement with Armtec, a leading Canadian infrastructure and construction company. Armtec has selected Esker’s on-demand Accounts Payable automation solution to integrate with its SAP application in order to create a more efficient, transparent and responsive vendor invoicing process.

Armtec receives between 110,000-120,000 vendor invoices annually, which are currently processed manually and cause a number of challenges for the business. Ultimately, Armtec performed a comprehensive “value stream mapping process” to identify its AP department’s biggest pain points and determine a course of action. The main challenges included:

  • Hiring and training temps to accommodate seasonal invoice volume increases
  • Issues with high costs, duplication and exception handling with large volumes of invoices
  • Limited visibility and reporting into the process
  • Too much time spent servicing internal/external customers with decentralised offices

In order to overcome these challenges, Armtec will be integrating Esker’s Accounts Payable automation solution with its SAP application. Scanned invoices will now automatically go through Esker, with data being intelligently extracted via OCR and a corresponding document entering into an electronic workflow in SAP for easy archival, tracking and reporting. By removing the manual steps of keying in, reviewing, coding and approving, Armtec will soon be able to manage the higher volumes of invoices more efficiently, allowing AP staff to focus on higher value tasks.

One of the primary reasons Armtec selected Esker was because of its cloud-based service option. Esker offers a true software as a service (SaaS) solution with lower upfront costs and total cost of ownership. Since operations are external and there is no software to maintain, much less strain is placed on IT resources.

“Our current process of scanning invoices directly into SAP is not optimal — it is very dependent on human intervention with no real workflow and limited ability to develop metrics,” said Joan Carter, Business Process Improvement Manager at Armtec. “With Esker, as soon as an invoice is scanned and received it’s on its way and fully reportable. The level of OCR, electronic workflow and SAP integration has us really excited about the level of efficiency and visibility we’re bringing to the process.”

About Armtec

Armtec is a manufacturer and marketer of a comprehensive range of infrastructure products and engineered construction solutions for customers in a diverse cross-section of industries that are located in every region of Canada, as well as in selected markets globally. These markets include Canada’s national and regional public infrastructure markets and private sector markets in agricultural drainage, commercial building, residential construction and natural resources. Armtec operates through a network of offices and production facilities across the country.

Armtec operates in two business units: Drainage Solutions and Precast Concrete Solutions. Drainage manufactures and markets corrugated high-density polyethylene pipe, corrugated steel pipe and other drainage related products including small bridge structures. Precast manufactures and markets highly engineered precast systems such as parking garages, bridges, sport venues and building envelopes as well as standard precast products such as steps, paving stones and utility vault.