Creating a culture of great customer service is tricky. One of the largest challenges for departments looking to boost customer satisfaction is bandwidth. Do your team members have enough time to start focusing on helping customers versus manual tasks like data entry and filing documents? If not, it’s time to make the case for a solution that removes manual activities and helps businesses achieve top-notch customer service.
It should be a solution that benefits not only customer service but your entire business. We’ve got just the thing: Order processing automation.
Bettering customer service with automation
Thanks to machine-learning technology, an electronic workflow and digital archiving, order processing automation streamlines even the most complicated processes to overcome challenges like:
- Unhappy customers because of order errors, lengthy processing times and poor support
- Low staff productivity due to a high level of manual tasks
- High costs resulting from excess paper, re-shipping orders and other inefficiencies
- Order errors due to staff manually entering data
- Low visibility and accountability over the process
- Difficulty reporting and lack of reporting on Key Performance Indicators (KPIs)
What may seem like a benefit for customer service teams translates into benefits for the entire organisation. From wasteful spending to customer churn, the impact of manual methods in order processing is widespread — and so are the benefits of automating it.
Getting buy-in from upper management doesn’t have to be a daunting challenge. We’ll show you the ropes on what to sell, how to say it and who to talk to, to get your project approved.
Building a business case for order processing automation
Want the best shot at getting c-suite’s approval? Building a strategic business case is what you need. Follow along as we guide you through solution knowledge and strategies needed to make your dream of order processing automation a reality.
It’s 2018. Time to step into the future and step up your customer service standards with order processing automation.