Transitioning from Transactional Order Entry to Relational Customer Experience
Gartner predicted that by 2016, 89% of companies planned to compete primarily based on customer experience. In the past three weeks I’ve been on
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MonthOctober 2017
3 Lessons the NBA Can Teach Collections Management About Analytics and the Art of Working Smarter, Not Harder
Exactly one week ago, the National Basketball Association (NBA) tipped off its 72nd season. The league is in a good place. It just had,
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PepsiCo selects Esker to Enhance its Order Processing and Better Serve its Cutomers
Sydney, Australia — October 9, 2017 — Esker, a worldwide leader in document process automation solutions, and pioneer in cloud computing, today announced
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10 Eye-Opening Quotes About the Importance of Customer Service
Customer service is a tough, but important, gig. In a NewVoiceMedia survey, 49% of respondents said they have switched to a different business
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Customer Service Appreciation Week: How Are You Doing?
This week is Customer Service Appreciation week and as we all know, customer service can be one of the toughest jobs
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