The Benefits of Document Processing Automation in the Food Industry
The exchange of documents is essential to how daily business activities are conducted, especially in manufacturing and distribution. In fact, how well an
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customer issue management
Center of Gravity
Recently, I came across an excellent blog from one of our partners, Intelestream. The post was about Customer Relationship Management (CRM) software and some
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How to Start Building a Successful Customer Experience Program
By the year 2020, customer experience will overtake price and quality as the key brand differentiator. In other words, brands that don’t work on
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Are You Losing the Potential Energy From Your Customer Orders?
A strategy of continuous improvement in the supply chain is necessary in order to maintain competitiveness in the world of med-device and hi-tech
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How the Life Science Industry is Changing
I was recently reading up on President Trumps proposed taxpayer budget, wondering “What will it mean for patients, hospitals and numerous other
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Is Your Sales Order Entry Process Affecting Your Days Sales Outstanding?
Days Sales Outstanding (DSO) is one of those key indicators that ultimately indicates how streamlined your order management process is —
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Transitioning from Transactional Order Entry to Relational Customer Experience
Gartner predicted that by 2016, 89% of companies planned to compete primarily based on customer experience. In the past three weeks I’ve been on
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10 Eye-Opening Quotes About the Importance of Customer Service
Customer service is a tough, but important, gig. In a NewVoiceMedia survey, 49% of respondents said they have switched to a different business
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Customer Service Appreciation Week: How Are You Doing?
This week is Customer Service Appreciation week and as we all know, customer service can be one of the toughest jobs
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The Business Case for Automating Stress Out of Your CSRs’ Lives
We all know the feeling. It’s certainly happened to me on more than one occasion. There you are watching television, flipping
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Embracing Digital Transformation
The global marketplace across industries is rapidly becoming more and more complex. Technology is enabling swift momentum in the economy and, like
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Look What You Make Organizations Do, Automation
On Friday, Taylor Swift dropped a music video for her newest song “Look What You Made Me Do.” Whether or not you like
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How to Start Building a Successful Customer Experience Program
By the year 2020, customer experience will overtake price and quality as the key brand differentiator. In other words, brands that don’t work on
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10 Eye-Opening Quotes About the Importance of Customer Service
Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. Chip
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