Customer Issue Management – Esker ANZ Blog

The Power of Customer Experience

05/02/202005/02/2020Esker Admin Comment

Think back to the last time you were on the phone or in a store and had to either return an item or [...]

5 Simple Ways to Celebrate Customer Service Week

11/10/201911/10/2019Esker Admin Comment

Bang the drums, call in the party cavalry, queue the fireworks: Customer Service Week has started! This week is all about, you guessed [...]

Beyond Order Entry: How Customer Service Reps Can Reclaim Their Identity with the Help of AI-Driven Automation

23/08/201813/05/2019Esker Admin Comment

A strong sense of identity is essential to all of us. It’s the thing that makes you, you — personally, professionally and perhaps even spiritually. [...]

Customer Service is Key

18/07/201813/05/2019Esker Admin Comment

I recently went out for a meal with my family. We arrived at the restaurant, and were greeted and seated immediately by our [...]

Life Science Industry Customer Service Representative | Esker Order Processing

31/05/2018Esker Admin Comment

Meet Susan – Life Science Industry Customer Service Representative | Esker Order Processing Source: http://blog.esker.com.au/how-the-life-science-industry-is-changing/ [...]

Automation Frees CSRs for Customer Care

21/05/2018Esker Admin Comment

There are multiple points throughout the supply chain where a company reaches a customer – for example, taking an order, sending out an [...]

The Benefits of Document Processing Automation in the Food Industry

10/05/2018Esker Admin Comment

The exchange of documents is essential to how daily business activities are conducted, especially in manufacturing and distribution. In fact, how well an [...]

EMBRACING DIGITAL TRANSFORMATION

24/04/201824/04/2018Esker Admin Comment

The global marketplace across industries is rapidly becoming more and more complex. Technology is enabling swift momentum in the economy and, like it [...]

Center of Gravity

21/03/2018Esker Admin Comment

Recently, I came across an excellent blog from one of our partners, Intelestream. The post was about Customer Relationship Management (CRM) software and some [...]

Are You Losing the Potential Energy From Your Customer Orders?

15/02/2018Esker Admin Comment

A strategy of continuous improvement in the supply chain is necessary in order to maintain competitiveness in the world of med-device and hi-tech [...]