Customer Service Appreciation Week: How Are You Doing?
This week is Customer Service Appreciation week and as we all know, customer service can be one of the toughest jobs
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Customer Issue Management
The Business Case for Automating Stress Out of Your CSRs’ Lives
We all know the feeling. It’s certainly happened to me on more than one occasion. There you are watching television, flipping
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Embracing Digital Transformation
The global marketplace across industries is rapidly becoming more and more complex. Technology is enabling swift momentum in the economy and, like
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Look What You Make Organizations Do, Automation
On Friday, Taylor Swift dropped a music video for her newest song “Look What You Made Me Do.” Whether or not you like
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How to Start Building a Successful Customer Experience Program
By the year 2020, customer experience will overtake price and quality as the key brand differentiator. In other words, brands that don’t work on
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10 Eye-Opening Quotes About the Importance of Customer Service
[slideshare id=78198259&doc=10customerservicequotes-170724145853] Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with
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[Infographic] A Brief History of Payment Methods
We are excited to share a blog post from SlimPay today. This post features an infographic on the history of payment methods that evolved
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The Business Case for Automating Stress Out of Your CSRs’ Lives
We all know the feeling. It’s certainly happened to me on more than one occasion. There you are watching television, flipping through a
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Are You Sabotaging Your Company’s Customer Service?
If there’s one business aspect that most organizations understand the importance of but don’t spend enough time improving, it’s customer service.
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When Customer Service Errors Impact Billing And Collections
When there’s an error in order entry, it can wreak havoc on your billing and collections team. If one of your customer
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Customer Service Department Visibility & Metrics: Our Recent Live Q&A
Those of us at Esker continually aim to help others use document process automation and similar tools to make their businesses run
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Meet Lisa – Customer Service Representative | Esker Order Processing
Lisa has a great deal of responsibilities as a customer service rep – she juggles many tasks all while managing the growing
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Meet James – Supply Chain Leader | Esker Order Processing
Most supply chain leaders like James are struggling with ways to improve organizational performance and overall customer experience. James understands the ability
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Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 7)
Let’s not confuse ‘issue management’ solution and ‘issue management’ process. For sure, most companies deal with ‘customer issues’ – mostly via a
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