Customer Issue Management – Page 3

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 6)

25/08/2016cdumonet Comment

The early and broad adoption of EDI technologies in ANZ in various industries means that a large proportion of customer orders are [...]

Parts Town Awarded Order-to-Cash Department of the Year at Inaugural AR & O2C Spotlight Awards

18/08/201618/08/2016cdumonet Comment

Adoption of Esker’s business process automation solutions improved cash conversion cycle and customer experience leading to recognition. Sydney, Australia — [...]

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 5)

18/08/2016cdumonet Comment

The early and broad adoption of EDI technologies in ANZ in various industries means that a large proportion of customer orders are [...]

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 4)

09/08/2016cdumonet Comment

Many industries and hence companies in ANZ also have seasonal peak order processing (garden products, home renovation products, season dependent food products, [...]

Esker Shortlisted for 2016 SaaS Awards

04/08/2016cdumonet Comment

SYDNEY, AUSTRALIA – July 12, 2016 – Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing , today announced [...]

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 3)

01/08/2016cdumonet Comment

Whilst the numbers in ANZ might vary slightly – lower % for SLAs commitment, higher % for meeting SLAs and higher % [...]

Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 2)

26/07/2016cdumonet Comment

Whilst the mix of inbound channels for receiving order in ANZ might vary slightly – greater EDI adoption and lower faxed orders [...]

ESKER: A Worldwide Leader in Cloud-based Document Processing Automation Software.

18/07/2016cdumonet Comment

Quit Paper in any Business Document Process For Quite some time, business faced challenges to manage documents across different devices, as well as [...]

Pharmaceutical Company Menarini Cuts Order Processing Time in Half with Esker’s Cloud-Based Automation Solution

23/06/201626/07/2016cdumonet Comment

Sydney, Australia — May 16, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today [...]

Order – to – Cash Efficiency Success Story : Tessenderlo Kerley

15/06/201626/07/2016cdumonet Comment

With headquarters in the hot desert of Phoenix, Arizona , the specialty chemical producer knows a thing or two about thriving in an unforgiving environment. [...]

Customer Issue Management: The Smart Way

28/09/2015cdumonet Comment

Does your company suffer from a complex issue management system? Does this impact your customer satisfaction? Read our infographic to discover a day [...]

Webinar – How to simplify your credit management?

01/09/201509/09/2015cdumonet Comment

Do you struggle to handle your customer claims? Do you find it difficult to keep track of your credit notes? Join our webinar [...]

How to take your customer issue management to the next level

07/05/201507/05/2015cdumonet Comment

Faster Resolutions – Stronger Relationships Wrong colour, missing part, damaged goods… Most of us have experienced this kind of trouble when receiving goods [...]