Transitioning from Transactional Order Entry to Relational Customer Experience
Gartner predicted that by 2016, 89% of companies planned to compete primarily based on customer experience. In the past three weeks I’ve been on
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3 Lessons the NBA Can Teach Collections Management About Analytics and the Art of Working Smarter, Not Harder
Exactly one week ago, the National Basketball Association (NBA) tipped off its 72nd season. The league is in a good place. It just had,
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PepsiCo selects Esker to Enhance its Order Processing and Better Serve its Cutomers
Sydney, Australia — October 9, 2017 — Esker, a worldwide leader in document process automation solutions, and pioneer in cloud computing, today announced
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10 Eye-Opening Quotes About the Importance of Customer Service
Customer service is a tough, but important, gig. In a NewVoiceMedia survey, 49% of respondents said they have switched to a different business
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Customer Service Appreciation Week: How Are You Doing?
This week is Customer Service Appreciation week and as we all know, customer service can be one of the toughest jobs
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Amerock Hardware Cuts Processing Time with Esker’s Cloud-Based Order Processing Solution
Sydney, Australia — September 13, 2017 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced
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The Business Case for Automating Stress Out of Your CSRs’ Lives
We all know the feeling. It’s certainly happened to me on more than one occasion. There you are watching television, flipping
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5 Accounts Payable KPIs Worth Tracking
Is your accounts payable (AP) department being tasked to better monitor, track and improve key performance indicators (KPIs)? Then you’re well aware that
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Embracing Digital Transformation
The global marketplace across industries is rapidly becoming more and more complex. Technology is enabling swift momentum in the economy and, like
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Meet James – He’s a visionary for supply chain efficiency.
Accurate demand planning and logistics require real-time insight that you won’t find in manual operations — which is why supply chain leaders like
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4 Reasons Businesses Must Transform Accounts Payable with Digital Technologies
No matter what future you see ahead for your accounts payable (AP) organisation, one thing is sure: If your organisation is going to
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Look What You Make Organizations Do, Automation
On Friday, Taylor Swift dropped a music video for her newest song “Look What You Made Me Do.” Whether or not you like
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Want More Impressive Results from Your AP Department? Embrace Digital Transformation
Earlier this week, the entire country was caught up in a spectacle not seen in the contiguous United States in nearly
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Building a Successful Business Case for AP Automation
Accounts payable (AP) and finance managers are aware of the advantages that AP automation has to offer. But it’s never as easy as
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