[Infographic] A Brief History of Payment Methods
We are excited to share a blog post from SlimPay today. This post features an infographic on the history of payment methods that evolved
[...]
customer issue management
The Business Case for Automating Stress Out of Your CSRs’ Lives
We all know the feeling. It’s certainly happened to me on more than one occasion. There you are watching television, flipping through a
[...]
Are You Sabotaging Your Company’s Customer Service?
If there’s one business aspect that most organizations understand the importance of but don’t spend enough time improving, it’s customer service.
[...]
When Customer Service Errors Impact Billing And Collections
When there’s an error in order entry, it can wreak havoc on your billing and collections team. If one of your customer
[...]
Customer Service Department Visibility & Metrics: Our Recent Live Q&A
Those of us at Esker continually aim to help others use document process automation and similar tools to make their businesses run
[...]
Meet Lisa – Customer Service Representative | Esker Order Processing
Lisa has a great deal of responsibilities as a customer service rep – she juggles many tasks all while managing the growing
[...]
Meet James – Supply Chain Leader | Esker Order Processing
Most supply chain leaders like James are struggling with ways to improve organizational performance and overall customer experience. James understands the ability
[...]
Meet Susan – Life Science Industry Customer Service Representative | Esker Order Processing
Susan has her MBA and is a customer service representative in the Life Science industry. She faces unique challenges in this industry
[...]
Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 7)
Let’s not confuse ‘issue management’ solution and ‘issue management’ process. For sure, most companies deal with ‘customer issues’ – mostly via a
[...]
Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 6)
The early and broad adoption of EDI technologies in ANZ in various industries means that a large proportion of customer orders are
[...]
Parts Town Awarded Order-to-Cash Department of the Year at Inaugural AR & O2C Spotlight Awards
Adoption of Esker’s business process automation solutions improved cash conversion cycle and customer experience leading to recognition. Sydney, Australia —
[...]
Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 5)
The early and broad adoption of EDI technologies in ANZ in various industries means that a large proportion of customer orders are
[...]
Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 4)
Many industries and hence companies in ANZ also have seasonal peak order processing (garden products, home renovation products, season dependent food products,
[...]
Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 2)
Whilst the mix of inbound channels for receiving order in ANZ might vary slightly – greater EDI adoption and lower faxed orders
[...]