Sydney, Australia — March 5, 2019 —Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, announced today that OFS Brand Holdings has chosen Esker to automate its accounts payable (AP) process. Esker’s AI-driven Accounts Payable solution integrates with the company’s existing Oracle ERP system, handling tasks that OFS previously managed manually.
For the past several years, OFS has used Esker’s on-premises automation software platform, Esker DeliveryWare, to automate documents sent to external entities. As the company continued to grow exponentially, it turned to Esker’s cloud-based Accounts Payable solution to automate the resulting increase in inbound invoices and payments.
In today’s B2B economy, there is a persistent focus on the customer. With products being commoditized, the customer experience becomes a competitive differentiator. Companies are leveraging new technologies to add value to every customer interaction. Customers demand more information, faster, and are beginning to recognize that they are in the driver’s seat.
The shift in power is beginning to show in the ways customers are dictating to do business. Suppliers are hearing the customers’ message of “my way or the highway.”
I attended a chemical industry discussion with the CCSMG group last week and the primary focus was on portals — customers are asking suppliers to go into their portal to get an order. The customer doesn’t want to do extra work or change their process to send orders to the supplier. Now the suppliers spend inordinate amounts of time navigating to these portals to obtain orders, and they’re thinking “There has to be a better way.”
The suppliers now face new obstacles: the additional cost of sale, legal terms and conditions, and transferring business to distributors to offload customers who will only transact through portals. It proves that being easy to do business with is more important now than ever before.
A new technology being utilized to help with this dilemma is Robotic Process Automation (RPA). Using RPA, a robot automatically awakens at a certain time, or by receipt of an email, to navigate to the portal, retrieve the order, and submit it for processing. This alleviates all the wasted time spent on these manual tasks. When companies combine that with an order management solution, it becomes a win-win. Now all orders arrive in one platform, where they can be validated in a couple clicks, or processed automatically, without all the manual steps that cause errors. Suppliers can monitor each order channel to track the value of those orders and be armed with data to make operational decisions in the future.
With all the technology available in the market today, there are various ways to meet, and exceed, customer expectations. Being easy to do business with, cost-effective, fast, and accurate are what everybody wants. Lucky for you, there’s technology available that allows you to achieve those goals.
Sydney, Australia — February 18, 2019 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced the launch of its Collections Management automation solution in Australia, building on the success of the solution in the U.S. and France. Esker’s cloud-based solution optimises collections management by decreasing costs, accelerating payments and reducing DSO (Days Sales Outstanding). Collections management complements and enhances Esker’s existing accounts receivable (AR) offering.
Sydney, Australia — February 13, 2019 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, announced today that Fuji Xerox, a leading solutions provider in document services and communications, will market Esker’s cloud-based Accounts Payable automation solution as part of Fuji Xerox’s offering to optimize accounts payable (AP) management processes in Japan, and soon in Australia, Hong Kong and Singapore. This partnership enables Esker to expand its geographic reach in Asia and deliver intelligent process automation solutions to businesses. The two companies already collaborate in New Zealand where the AP solution was first successfully introduced by Fuji Xerox New Zealand to customers in the construction, retail, business and education industries.
Esker’s automation solution allows businesses to eliminate the manual pains of traditional invoice processing to bring new levels of efficiency to AP. Fuji Xerox customers will benefit from the numerous advantages of AP automation, including: reduced operational costs, accelerated payment cycle times, improved supplier satisfaction, increased early payment discounts, and enhanced reporting and analytics.
As part of the agreement, the solution will be marketed by Fuji Xerox along with consultation, implementation and support provided by Fuji Xerox.
Sydney, Australia — February 8, 2019 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been named a winner in the 2018-19 Cloud Awards Program in the B2B Customer Strategy category. The cloud computing awards recognises excellence and innovation in cloud computing. The program accepts entries internationally and from organisations of every size.
“Over the past year and a half, Esker has placed a greater emphasis on customer experience, dedicating an entire team to this effort. Since then, we’ve developed and implemented a customer-first business approach across all levels of our company,” said Steve Smith, COO at Esker. “Fuelling this approach is our belief that the foundation of a healthy company is a satisfied and loyal customer base, and that customers should feel valued, understood and engaged. We’re thrilled that our approach has earned the recognition from the Cloud Awards.”
Esker’s team of customer experience ambassadors have pioneered a customer service experience strategy that encourages proactive customer engagement. The team provides trainings, dives deep into how Esker’s solutions affect customers’ business processes and previews any solution upgrades with customers prior to implementation.
Jelly bracelets, blue mascara and big hair: Those of us who remember the ‘80s all too well sometimes wish we could forget them. Our sense of style was pretty bad, and our makeup? Well, looking back at old photos, one would think that we applied that stuff with a drywaller’s spackle brush.
Some would say the same about the fax machine — a blast from the past, something out of the ‘80s. Truth be told, the fax machine’s rise to popularity was excruciatingly long. The first commercial service was actually in 1863 in France, but it took a half a century to be profitable, and then another half-century to become a worldwide phenomenon. The decline of the fax machine has been underway for decades, but the true death of the fax machine will probably take much longer.
In many places, fax is not out of style at all. Take Japan, for example: A majority of companies rely on faxing for all manner of communication. This is partly out of habit, but also as an appealing way to communicate when the Internet is down.
But, let’s at least move fax to the 21st century, folks, by making one simple change — cloud fax services, the low-cost, high speed alternative to conventional faxing.
Cloud fax services provide the flexibility, performance and reliability today’s organizations need by allowing them to easily send and receive faxes from any ERP, desktop or business application. Whether you’re looking to avoid the inefficiency of fax machines, the hidden costs of aging fax servers, or the functional limitations of basic outsourced fax services, cloud-based fax services delivers — and then some.
So, are you ready to put the ‘80s behind you and move into the 21st century by switching to the cloud?
As your competition grows, so do customer expectations. While price and product may have been key differentiators at one time, customer service is now overtaking both.
In order to capitalize on this competitive advantage, businesses should explore the customer service trends of 2019. That knowledge, coupled with a strategic business plan and the right technology, can take your customer service department from hesitant participants to champions of providing a superior experience. But first things first, let’s take a look at the facts:
Now, it’s time to act on the above information. Where to start? Find the right technology for your business. It should help you to deliver impactful customer service that drives repeat customers while offering flexibility to meet your evolving needs.
What was previously perceived as a somewhat scary topic in the business world is now one that many businesses are turning to in order to achieve those goals and more: Artificial Intelligence (AI). An AI-driven solution automates manual tasks, bringing back office functions into the digital world while promoting focus on better customer service.
Head over to our website to start working smarter, not harder.
The CFO Innovation Awards, inaugurated in 2012, recognises Asia’s leaders in all aspects of financial management. Nominated and voted on by the readers of CFO Innovation, the awards provide an opportunity to celebrate excellence with hundreds of leading CFOs and their partner suppliers. Its Editors’ Choice Awards distinguish well-executed projects carried out by a finance department in collaboration with service providers.
The Cloud Awards program celebrates success and innovation from the best and brightest in the cloud computing industry. The awarding body accepts applications from organisations of any size worldwide, from start-ups to established multinationals.
Sydney, Australia — January 10, 2019 — Esker, a worldwide leader in AI-driven process automation solutions and pioneer in cloud computing, today announced today that it is a certified PEPPOL (Pan-European Public Procurement On-Line) Access Point authorised by the Info-communications Media Development Authority (IMDA), a statutory board of the Singapore government. This accreditation enables Esker to send and receive e-invoices to and from all entities using PEPPOL network.
Singapore is the first Asian country to implement the e-invoice framework based on the PEPPOL standard. PEPPOL is an open network that simplifies document exchanges between companies (e.g., invoices, sales orders, etc.) and ensures standardisation of documents and connectivity.