ECOGAS Boosts Vendor Collaboration with Esker’s Cloud-Based AP Automation Solution

Sydney, Australia — March 9, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with ECOGAS, the second largest natural gas distributor in Argentina, to automate its accounts payable (AP) processes into the company’s SAP® software system.

 

 
Servicing roughly 400 active vendors with 40,000 annual invoices, ECOGAS turned to Esker’s cloud- based Accounts Payable automation solution to improve its processes by reducing time spent on manual tasks and increasing control and visibility over the entire workflow.

 

 

Esker’s cloud-based solution allows its vendors to upload invoices within a portal where invoice data isautomatically captured and checked against Argentina’s Government Tax System -revolutionising communication within ECOGAS’ AP department.

 

 
A user of SAP for the past 15 years, ECOGAS selected the Esker’s cloud-based solution for several reasons. “The solution we were searching for needed to be robust,” stated Gonzalo Cohen, Finance Leader at ECOGAS. “At the foundation, it needed to integrate with our existing SAP system, leverage OCR technology, allow for vendor collaboration and have a significant set of features specifically tailored to the Argentina market. Luckily, we found Esker, who was able to give us all that and more.”

 

 

Enhanced Collaboration

To ECOGAS, one of the most important facets of the solution was the ability to collaborate with vendors. Esker’s online portal provides a self-service solution to vendors which allows the company to:

  • Save time and money previously spent responding to invoice status calls
  • Reduce repetitive tasks associated with managing receiving and dispatching invoices
  • Increase process visibility with real-time tracking of all invoices

 

The portal feature also benefits its vendors, who are able to utilize it for:

 

  • Immediate access to invoice status
  • Self-service access to payment information
  • Instant communication to quickly clear up discrepancies
  • Quicker payment and improved cash flow

 

Heightened Control & Visibility

Esker’s customisable dashboards provide ECOGAS with the visibility and control it needs to better manage its AP department. Now, it can measure the department’s efficiency through metrics and Key Performance Indicators (KPIs) such as: invoices pending approval, budget control and forecasts, and Days Payable Outstanding (DPO).

About ECOGAS

For over 20 years ECOGAS has been distributing natural gas to homes and Businesses in Argentina. A privately owned company regulated by the government, ECOGAS provides services to over 1,250,000 customers within 254 markets through over 18,000 miles of infrastructure networks and pipelines.

 

Jardiland selects Esker’s Cloud-Based Purchase-to-Pay Automation Solution

Sydney, Australia — February 10, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with Jardiland, the leading French specialist and distributor of gardening and pet supplies, to automate its purchase-to-pay (P2P) process. Esker automates over 24,000 of Jardiland’s vendor invoices annually and just as many purchase requisitions. With Esker, Jardiland is able to achieve ROI based on time savings and increased productivity, as well as optimise its P2P cycle and accounting period closing.

Jardiland has been automating the delivery of its customer invoices with Esker since 2007, and following an internal reorganisation in 2014, the company decided to also automate its accounts payable (AP) process, which includes 2,000 monthly vendor invoices from 80 different stores and services, as well as its purchase requisitions.
Jardiland has already achieved many benefits from automating its P2P process, including:

  • Invoices processed five times faster, a process which previously required 10 handling steps and took 12 minutes per invoice
  • Increased purchase order (PO) visibility to improve the purchase requisition process and monitor financial commitments
  • Accelerated financial closing periods from 10 business days to three business days
  • A single database of information for the different stores, services and accounting departments

After having consulted with eight different solution providers, we selected Esker because they offered one of the only solutions on the market capable of reconciling vendor invoices and purchase requisitions, while completely integrating with SAP,” said Ann Favier, Vice President and CFO at Jardiland. “We were also impressed with the cost, implementation time, solution ergonomics and ease of use for our stores and accounting teams alike.”

Solution Implementation

Esker’s automation solution implementation is planned in two phases:

  • The first phase, already operational, applies to non-maintenance, repair and operations vendor invoice automation and includes scanning, processing, validation, payment via SAP and data fed back into Esker’s solution.
  • The second phase will enable the processing of supplier invoices with POs, which includes purchase requisitions, validation, order creation and integration in SAP, notification of order receipt in Esker and fed back into SAP, and automatic reconciliation between orders and invoices for processing and payment.

Esker teams apply an Agile methodology and demonstrate an excellent understanding of accounting problems,” said Favier. “The first phase of implementation was completed well within the two-month period originally planned. Immediately following the launch, our users were very pleased with the productivity gains and enhanced ability to estimate budgets. In just two days, we were able to catch up on 500 invoices!”

About Jardiland

Founded in 1973, Jardiland is the leading French specialist and distributor of gardening and pet supplies, with a network of nearly 200 stores, including 83 branches and a presence in Spain with eight points of sale, including six branches. The company offers a full range of products and services associated with gardening, pets and lifestyle and has 2,500 employees (5,000 including franchises). Jardiland achieved 744.7 million euros in 2014. The investment company L-Gam is its shareholder since January 31, 2014. Jardiland’s president is Thierry Sonalier.

Heinz Improves Its Customer Service with Esker’s Cloud-Based Order Processing Automation Solution

Sydney, Australia — February 17, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it was selected by Heinz, a global leader in the food industry, to automate its order management process. Esker’s Order Processing solution has enabled Heinz Iberica to automate 22,500 yearly orders in its SAP® system, 44% of which are received by EDI while the rest are received by fax, email or paper.

Heinz was looking to simplify and standardise its order management process by reducing manual intervention as much as possible. Time previously spent on the administrative process of order entry has been reallocated, allowing teams to focus on more value-added tasks such as customer service and supply chain management.
Heinz implemented Esker’s Order Processing solution in Spain in August 2015 for a limited number of customers, and in the first day alone, the company was able to automate 20% of its orders. In the months since, Heinz automated the processing of 80% of its fax and email orders, totalling over 1,000 orders per month.

 

Heinz has already achieved many benefits from automated order processing including:

  • Decreased processing time thanks to intelligent data capture technology
  • Orders loaded directly in the SAP system
  • Electronic order archiving providing increased visibility and control
  • Dashboards containing Key Performance Indicators (KPIs) and customisable reports

“To speed up our customer response time and process orders quicker and more efficiently, we needed to reduce our time-consuming manual order entry process,” said David Laso, Director of Customer Service at Heinz Iberica. “To achieve this, we looked for a solution that could automate 100% of our orders, even the non-EDI ones. We have reduced both time and effort previously required to handle manual order entry, allowing us to focus on more strategic activities with higher added value.”

 

About Heinz

 

Heinz is a global leader in the food sector, particularly in the sauce (e.g., tomato sauce, ketchup and mayonnaise) and prepared meals industry. In Spain, the company has many well-known brands such as Heinz, Orlando, HP, LP, etc. The company has a worldwide presence, and following its integration with Kraft, hopes to become the international reference in the food sector by creating a better world.

Heinz places customer satisfaction, quality, integrity, ownership, merit and innovation at the core of its business. Heinz is also working to create a better world through initiatives for sustainable health of the planet, the community and society.

Esker’s New Mobile Application Accelerates the P2P Cycle by Enabling Purchase Requisition and Invoice Approval On-the-Go

Sydney, Australia — February 3, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced the release of Esker Anywhere, a new mobile application that gives managers the ability to review, approve, and reject purchase requisitions and supplier invoices via a mobile device. The free application, available 24×7 on Apple® or Android™ devices, increases the productivity of busy managers and helps businesses further speed up the review and approval of invoices and purchase requests, thus driving greater efficiency in the purchase-to-pay (P2P) cycle.

Esker Anywhere, the new version of Esker’s mobile invoice approval application launched in March 2013, delivers purchase requisition approval capabilities in addition to supplier invoice approvals. This new capability is a now a key component of Esker’s Purchasing automation solution, which optimises indirect spend requests and goods or services by delivering the mobile convenience to approve such requisitions.

Esker Anywhere provides on-the-road accessibility for managers who approve invoices and purchase requisitions before payment, enabling them to quickly resolve exceptions and approvals, resulting in excellent supplier relationships and increased efficiency in the P2P cycle. Coupled with a fresh new interface design and enhanced usability, Esker Anywhere delivers a more engaging user experience.

The new application allows Esker users to:

  • View the list of invoices and purchase requisitions awaiting approval or on hold
  • Review invoice images and original supplier quotes as they were received by accounting
  • Access invoice or purchase requisition key data (e.g., supplier name, total amount, etc.), as well as comments from requesters and previous approvers
  • Review coding and budget information before approving
  • Leave a comment for the next person in the workflow or the requester

Employees are becoming increasingly mobile and require anywhere accessibility to business processes and data in order to maximise productivity,” said Jean-Michel Bérard, CEO at Esker. “Our new mobile app is a result of our ongoing commitment to bring value to companies looking for faster and more efficient ways to do daily business activities, including processing invoices and spend requests on the move. As we continue to enrich our mobile offer, Esker will soon include new business processes like sales orders and expand to Windows® operating systems.

Learn more >

GBfoods Automates Order Processing to Focus on Customer Service

Sydney, Australia — November 24, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced that it has been selected by GBfoods, a Spanish multinational company in the food processing industry, to automate the 30,000 sales orders the company receives annually via fax and email.

GBfoods, present in over 50 countries and known for brands such as Gallina Blanca, Avecrem and Yatekomo, implemented Esker’s cloud-based Order Processing solution to automate sales orders from its two channels — retail and food service. Orders originating from Spain and Italy are now directly integrated into the SAP® system at the company’s headquarters in Barcelona.

Our objective is to offer our customers the best possible service,” said Mónica Díaz, Front Office Manager at GBfoods. “Thanks to Esker, we have been able to automate the entire order process, which has allowed us to devote more time to managing customer relationships.

Business and Environmental Benefits

Esker has delivered numerous benefits to GBfoods since the solution was implemented in December 2014, including:

  • Significant time savings thanks to the elimination of manual order processing tasks
  • Increased visibility across the entire order management process
  • Eliminated paper use and physical document archiving

The project is part of a global strategy to improve business efficiency via a “paperless” initiative, which aims to progressively automate and optimise the company’s document processes and adopt a more environmentally friendly approach.

Increased Visibility and Tracking

Esker’s collaborative and customisable dashboards provide GBfoods with improved visibility on both work in progress and completed work. GBfoods’ order management efficiency can now be accurately measured by metrics and performance indicators such as the average processing time, weekly and monthly trends, order status, and litigation management.

About GBfoods

Since its inception over 75 years ago, GBfoods has distinguished itself by its desire to remain close to the consumer and the entrepreneurial spirit and innovation that drives its subsidiaries and brands in local markets. Today, the group is a leader in the food sector in Spain. With prestigious brands such as Gallina Blanca, Star, Jumbo and Grand’Italia marketed in Spain, Italy, the Netherlands, the U.S., Russia, Russian Commonwealth, and 28 countries in Africa and the Middle East, the company achieved over 629 million euros in sales 2014. Its commitment to innovation, quality and consumer health is reflected in its products. Through its locally-based brands, GBfoods is now one of the most internationally influential groups in the food industry.

STX France Builds the Largest Cruise Ship in the World with Esker’s Accounts Payable Solution for SAP®

Sydney, Australia — October 26, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced that it has been selected by STX France, a maritime construction and services company, to automate its 50,000 annual vendor invoices with Esker’s cloud based Accounts Payable automation solution, fully integrated with its SAP® system.

STX France is a global leader in designing, fabricating, erecting and commissioning highly complex ships and offshore installations. In 2013, the Saint-Nazaire France shipyard, which is owned and operated by STX France, was tasked with building Harmony of the Seas℠, the largest passenger cruise ship in the world for Royal Caribbean Cruise Lines. Thanks to Esker, STX France will be able to process twice the amount of invoices specifically related to the construction of Harmony of the Seas.

Beyond the need to modernise their accounting and financial system, several other factors motivated STX France to automate their vendor invoicing process, including:

  • A large number of suppliers throughout the world
  • Over 500 invoice validators, often out of the office
  • A significant increase in workload due to the construction of Harmony of the Seas

We met Esker at the French SAP Users Group,” said Thierry Pralong, Head of Accounting at STX France. “We were won over by their degree of innovation, solution flexibility, impressive customer references and their certified integration with SAP.

Plug-and-Play Solution

STX France selected Esker’s solution for its seamless SAP integration, SaaS delivery model, and ability to automatically manage supplier invoice reconciliation with purchase orders entered in SAP.

We wanted a solution that could easily connect to SAP without any additional development,” said Pralong. “Esker perfectly met our needs: It’s easy to use and incredibly flexible. Functionalities like customisable dashboards, intelligent invoice sorting and task prioritisation were things we didn’t anticipate, but which are fully appreciated and have helped improve our daily operations.

Some of the biggest advantages STX France has achieved since implementation include:

  • Time savings for AP staff with manual data entry and document handling virtually eliminated
  • Mobile accessibility for managers who need to review and approve vendor invoices on the road
  • Improved invoice visibility and real-time tracking
  • Increased accounting profession value thanks to staff being able to focus on higher value jobs (e.g., managing disputes, supplier relations, proactive case monitoring, etc.)
  • Improved workload management and prioritisation thanks to customised dashboards and weekly reports sent to team managers
  • Simplified solution management and maintenance thanks to the SaaS model

Our objective was not to replace our teams, but rather facilitate their daily work by eliminating low-value tasks and better manage high-volume periods,” added Pralong. “Esker has enhanced the financial and accounting services by providing them with an innovative tool. The solution is universally appreciated by the IT department, the accounting department and the operational staff — everybody wins!

Esker’s Accounts Payable automation solution was implemented in less than two months, and now automates 100 percent of STX France’s vendor invoices.

About STX France

STX France is part of STX Europe, an international maritime construction group, looking to become the leader in the construction of cruise ships, ferries and other specialised vessels. STX France designs and produces some of the largest and most complex floating vessels in the world. The company employs over 2,000 people in France.

Customer Issue Management: The Smart Way

Does your company suffer from a complex issue management system? Does this impact your customer satisfaction?

Read our infographic to discover a day in the life of a Customer Service Representative and how customer issues can be handled while maintaining full process visibility, from order creation to product reception.

4 Reasons the Future of Fax is in the Cloud

Are you tired of the traditional faxing methods making you and your business vulnerable to higher costs, increased errors and slow document processing times? Do you wish your fax operations were easier and more efficient? It’s probably time to move your fax to the cloud. Here’s why.

1. You can fax directly from your desk

A Cloud Fax Services’ integration enables you to send and receive faxes directly in your ERP application or messaging environment, saving the time it takes to get up and manually send a fax from a fax machine and the resources required to print a fax and retrieve it. According to research based on our customers, business leveraging our Cloud Fax Services can process their fax orders up to 75% faster. If you like the idea of keeping all communications central and electronic, a cloud fax solution is where it’s at. Save your walking time for the park next door and save office supplies to send paper planes to your co-workers. You’re welcome.

2. You get notified in real time

Not sure what happens to your fax after you send it? Was it sent and received exactly as you intended? You can relax now. Cloud Fax Services takes the worry out of faxing by allowing you to track the status of your faxes, and automatically sending you a notification directly within your ERP when your fax has been received. Never again will your activities be slowed down by undelivered faxes.

Did you know?
Esker Cloud Fax Services lets users customise the look and feel of their fax communications. Users send documents to an Esker facility where they are processed and faxed according to user specifications.

3. You can fax even without being in the office

Lots of business happens outside of business hours and you need a solution that can accommodate that. Cloud Fax Services can support your fax communications anytime with 24/7 year-round fax capability. Fax platforms in both Europe and North America back up one another to eliminate the possibility of production interruption and keep your business moving. For instance, Esker’s data centres in North America, Europe and Asia-Pacific are always monitored to ensure continuous service of your faxing operations. You can sleep peacefully. At home.

4. Unlike the Internet, you can’t break Cloud faxing

Each facility that supports Cloud Fax Services is fully equipped to handle your fax jobs, no matter how large. What does that mean for you? No longer dealing with the hassles of high-volume fax jobs that internal servers and fax machines can’t handle. Plus, assurance that your fax operations will hold up during peak volumes. Increasing your productivity by 200% is now safe!

Now you’re convinced that the future of fax is in the Cloud but need more to convince your manager and your IT team? We have 7 reasons for them to adopt Cloud Fax Services.
Download our eBook and share it with them!

Webinar – How to simplify your credit management?

Do you struggle to handle your customer claims? Do you find it difficult to keep track of your credit notes? Join our webinar and discover a solution to simplify your credit management.

Date: Tuesday 22 September, 12:00pm AEST
Click here to register.

Who should attend?

  • Credit Managers
  • CFOs
  • Customer Service Managers

The webinar agenda includes:

  • Benefits of the Customer Issue Management solution
  • Live demonstration of the solution
  • Your next steps to simplify your credit management

Register now >

Neopost and Esker Finalise Joint Venture

The agreement allows the two partners to market Esker’s cloud-based automation solutions to SMEs/SMIs via Neopost’s worldwide network.

Sydney, Australia — August 5, 2015 — Neopost, the number two worldwide supplier of mail solutions and a significant player in the fields of communication and shipping solutions, and Esker, a worldwide leader in cloud-based document process automation solutions, today announced the finalisation of their joint venture to market cloud-based solutions to SME/SMI clients worldwide, which allow for on-demand mail distribution and the automation of supplier invoices and customer invoices.

The creation of this joint venture, owned 70% by Neopost and 30% by Esker, follows the signature of a memorandum of understanding announced on March 31, 2015.

Neopost and Esker confirm that the software as a service (SaaS) solutions, based on Esker’s cloud platform, will be marketed by the Neopost network under the Neopost brand.

About Neopost

NEOPOST is the number two worldwide supplier of mail solutions and a major player in the fields of communications and logistics solutions. Its purpose is to help businesses improve the management of their interactions with clients and stakeholders. Neopost supplies the most technologically advanced solutions for physical mail processing (franking, folding/inserting), digital communication management (customer communication management and data quality software) and process optimisation for the logistics chain and e-commerce (from order taking to delivery, including traceability and associated services).

With a direct presence in 31 countries and over 6,000 employees, Neopost posted annual sales of €1.1 billion in 2014. Its products and services are sold in more than 90 countries.
Neopost is listed in Compartment A of Euronext Paris and belongs notably to the SBF 120 index.