Pharmaceutical Company Menarini Cuts Order Processing Time in Half with Esker’s Cloud-Based Automation Solution

Sydney, Australia — May 16, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with Menarini Spain, a leading pharmaceutical group, to automate the company’s 30,000 annual customer orders. As part of the company’s customer service modernisation project, Esker’s Order Processing automation solution has enabled Menarini Spain to process its orders 50% faster.

 
Previously, Menarini Spain manually processed the orders it received (mostly via email from hospitals, wholesalers and pharmacies) into its ERP application. The company turned to Esker to address the inefficiencies of this process, and in less than two months, Menarini had achieved its objective of automating the entire order management process—from the reception of a customer order to its creation in the ERP application—and cut processing time in half compared to manual order entry.

 

Thanks to Esker, Menarini also achieved benefits beyond processing speed, including:

  • Improved order traceability.
  • Increased customer satisfaction.
  • Reduced environmental footprint (e.g., eliminated physical archiving).
  • Greater productivity; staff members who previously spent time manually processing orders are now able to focus on more value-added tasks such as customer service.
  • Enhanced visibility; thanks to Esker dashboards, staff members have access to information such as the number of orders received by customer or in a given period of time.

Food & Beverage Company Garcia Carrión Reduces Order Processing Costs by 70% with Esker’s Automation Solution

Sydney, Australia — May 3, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with García Carrión, the leader in the wine and juice market in Spain, to automate the company’s inbound fax and email orders.

 

Thanks to Esker’s cloud-based Order Processing automation solution, García Carrión has improved its customer response time by 80 percent and reduced its order processing costs by 70 percent.

 
García Carrión receives over 30,000 orders per year (approximately 120 per day) via email or fax. These orders had previously been processed manually (excluding EDI), with several full-time employees needed in Madrid and Barcelona to print the emails, enter data in the SAP® system and physically archive the documents — a process that took an average of two minutes per order.

 

Key Objectives

 

As part of its strategy to continuously improve business processes, García Carrión was looking to improve order management by reducing the number of errors and creating a single entry point for all orders. This would facilitate order retrieval, reduce the risk of lost orders and improve customer relationships. Additionally, García Carrión would also be able to reduce manual paper handling and save space by eliminating sizable physical archiving.

 
García Carrión implemented Esker’s sales order processing automation solution in just two months, allowing the company to streamline its entire order management process. Today, every order is received electronically through Esker, where data is automatically extracted and validated, and orders are created in SAP and archived electronically.

 

 

Benefits of Automation

 

García Carrión has already achieved many benefits in terms of productivity and customer satisfaction from automated order processing including:

  • 70 percent reduction in order processing costs.
  • 80 percent faster order processing times.
  • Elimination of errors resulting from manual processing.
  • 65 percent more time for Customer Service Managers.
  • 100 percent order process visibility.

 

 

In addition to the quantitative benefits, users appreciate the intuitive nature of Esker’s solution and have noticed an improvement in the quality of their work life,” said Carlos Uceira, IS Manager at García Carrión. “We have been able to significantly reduce customer response time, as well as improve customer service thanks to real-time order information. We have finally standardized and streamlined our business communications.”

About García Carrión

Founded in 1890, García Carrión is the leader in the wine and juice market in Spain with the largest winery in Europe, fifth in the world, and the second largest juice brand in Europe. The company has developed its business in more than 155 countries on five continents and has achieved 50% of sales from export (with an objective of achieving 75% in the next five years). The company has also achieved sustainable growth in the domestic market, where it operates its own wineries and vineyards.

Order – to – Cash Efficiency Success Story : Tessenderlo Kerley

With headquarters in the hot desert of Phoenix, Arizona , the specialty chemical producer knows a thing or two about thriving in an unforgiving environment. So when order-to-cash (O2C) inefficiencies began interfering with the company’s growth, TKI took initiative — and changed how it did business forever.

A GOOD PROBLEM TO HAVE

 

About a decade ago, TKI was facing what could be described as “a good problem to have.” The company was growing exponentially, making acquisitions on a global scale and expanding its expertise into new and competitive markets. Business was booming … but success doesn’t come without consequences of its own.

 

All the acquisitions TKI made brought new levels of complexity to its IT infrastructure. What once was a modest landscape, now included a myriad of different systems, making it difficult to centralise O2C communications.

 

Furthermore, its growth as a business meant more customers to serve and documents to handle. Because TKI ran its O2C processes using manual methods, it was facing the prospect of investing in more resources (e.g., staff, equipment, consumables, etc.) to keep up with company growth.

 

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AMAZING OUTCOMES

 

A decade ago, TKI began this initiative with a handful of simple yet strategic goals in mind. Above all else, the company needed a way to maintain its rapid growth without having to expend valuable resources in the process.

 

 

Enhancing the performance of its O2C processes proved to be a great way to create added value, and judging by the phenomenal results TKI has seen since go-live, Esker has proved to be the
right provider for the job.

 

 

FUTURE PLANS

 

What TKI achieved with Esker are the kind of things that happily-ever-after tales are made of. But this story is far from finished. TKI now has  its sights on improving another critical business  process
— and one that, like order processing, has a significant  impact on the company’s success moving forward.

 

With Esker’s Order Processing solution already firmly in place and creating significant amounts of added value, naturally, TKI is looking to a familiar friend for help. Not only does Esker’s Accounts Payable solution offer the kind of functionality TKI is searching for (e.g., document capture and data recognition, 3-way matching verification, etc.), the added complexities and technologies of an unfamiliar vendor would be avoided. Only time will tell how the next chapter in TKI’s storyunfolds, but if history is any guide, the sun will continue to shine in Phoenix.

 

“The results have been fantastic — we’veactually reduced our order processing time from around three minutes down to 30 seconds by using Esker’s Order Processing automation solution”.
Dan McMenomy | Director of Business Systems

 

Top Three Scariest Accounts Payable Problems: From Errors to Late Payments

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Dealing with accounts payable is a true challenge for accounting departments, especially in a time when business finances are more complex than ever. Even so, you may still insist on using paper for accounts payable procedures since it’s something you and your staff have always done. After doing the same procedures for years (or decades), it can become hard to make a change.

If you’re starting to notice more mistakes in your finances, you shouldn’t assume it’s going to get any better. As your business grows, more complexities may start to arise in orders and payments. Relying on a paper-based system only leads to major problems that can lead to internal blame games and downtime.

Let’s look at the top three scariest accounts payable problems

1. Accuracy and Errors

There isn’t any bigger problem than having inaccurate records and errors in each accounts payable form. Even worse is when those invoices coming in suddenly go missing. This can lead to a million questions, like did the vendor send in the invoice through other means, or maybe it was never received?

It’s an example of how manual accounts payable records lead to more confusion and potential finger-pointing within your office. When something as important as invoices turn up missing, it can lead to numerous people getting the blame, which only instigates internal discord.

The same goes with errors an accountant makes in manual processing. Once an error gets out in paying an invoice, it could stay in the database for months without being noticed. These errors could affect many things down the road like false budget forecasts, and having to make corrections on tax returns.

2. Inefficiencies in Managing Accounts Payable

Sticking with paper, it means far more inefficiencies in managing time within your office. Paper invoices get sent to various departments that need the information to maintain company clarity. Doing it this way only leads to slowdowns in getting the invoices processed and in making team decisions.

With invoices piling up, these slowdowns in communication only cost you more money in the process. Passing these invoices from department to department can even lead to distorted information or lost documents once again.

3. Missed Due Dates and Late Payments

Equally bad as the above problems is missing a due date or making a late payment. When working with vendors, they expect to receive payments on time. They may grow exasperated with you if you keep having to tell them you lost invoices, or just missed a few due to disorganization.

There isn’t any excuse in having this continually happen. Constant late payments can lead to experiencing late fees, which only cuts into your budget. Your vendor may also want to cut ties with you if late payments continue without a solution.

To learn how to secure AP invoicing cost savings of up to 80%, drastically reduce your rate of invoice exceptions, gain significantly more early payment discounts, and simplify workflow for every AP stakeholder, download our AP Field Guide eBook. No backpack or walking stick required for this adventure!

The 7 Essential KPIs of Accounts Payable

Today, everything seems to be going electronic. Everyone is performing activities virtually — which in most cases is meant to make our lives easier. However, Accounts Payable (AP) seems to be stuck in neutral. A recent study found that paper-based invoices still make up 90% of total invoice volume for a majority of AP departments.

You Want to Improve Your Accounts Payable Processes — But How?

While your AP department stresses with paper shuffling and the management of all of those hard copies of invoices, it can be hard to find the time to sit down and assess where the true issues are. What are your biggest obstacles? What area creates the worst detriment to your department? The truth is, in order to make improvements your analysis has to start somewhere.

The 7 Key KPIs of Accounts Payable

Thankfully, here is your headstart. This SlideShare will give you the 7 essential key performance indicators (KPIs) that will allow you to identify your troubling AP habits and trends, so that you can evaluate how your processes stack up to industry benchmarks. Start your number crunching with these KPIs and begin your quest to AP excellence.

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The 7 Essential KPIs of Accounts Payable

Identify your troubling AP habits and trends so that you can evaluate how your processes stack up to industry benchmarks down the road.

  1. Measure the number of invoices processed per employee (or per month). This metric can change impressively after applying better processing methods.
  2. Measure the processing cost of each invoice. Start to add up such costs for just one invoice, and you have yourself one expensive AP process. What metrics should you be aiming for? Check out this video from Taulia on the average cost per invoice to set your benchmarks.
  3. Measure the timeliness of your payments.
  4. Measure your captured discounts.…If you have any.
  5. Level of automation already implemented… sorry, email doesn’t count as automation…
  6. Document the number of duplicated invoices detected…or “quad-uplicated” invoices…
  7. Measure the percentage of duplicated invoices captured.

ECOGAS Boosts Vendor Collaboration with Esker’s Cloud-Based AP Automation Solution

Sydney, Australia — March 9, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with ECOGAS, the second largest natural gas distributor in Argentina, to automate its accounts payable (AP) processes into the company’s SAP® software system.

 

 
Servicing roughly 400 active vendors with 40,000 annual invoices, ECOGAS turned to Esker’s cloud- based Accounts Payable automation solution to improve its processes by reducing time spent on manual tasks and increasing control and visibility over the entire workflow.

 

 

Esker’s cloud-based solution allows its vendors to upload invoices within a portal where invoice data isautomatically captured and checked against Argentina’s Government Tax System -revolutionising communication within ECOGAS’ AP department.

 

 
A user of SAP for the past 15 years, ECOGAS selected the Esker’s cloud-based solution for several reasons. “The solution we were searching for needed to be robust,” stated Gonzalo Cohen, Finance Leader at ECOGAS. “At the foundation, it needed to integrate with our existing SAP system, leverage OCR technology, allow for vendor collaboration and have a significant set of features specifically tailored to the Argentina market. Luckily, we found Esker, who was able to give us all that and more.”

 

 

Enhanced Collaboration

To ECOGAS, one of the most important facets of the solution was the ability to collaborate with vendors. Esker’s online portal provides a self-service solution to vendors which allows the company to:

  • Save time and money previously spent responding to invoice status calls
  • Reduce repetitive tasks associated with managing receiving and dispatching invoices
  • Increase process visibility with real-time tracking of all invoices

 

The portal feature also benefits its vendors, who are able to utilize it for:

 

  • Immediate access to invoice status
  • Self-service access to payment information
  • Instant communication to quickly clear up discrepancies
  • Quicker payment and improved cash flow

 

Heightened Control & Visibility

Esker’s customisable dashboards provide ECOGAS with the visibility and control it needs to better manage its AP department. Now, it can measure the department’s efficiency through metrics and Key Performance Indicators (KPIs) such as: invoices pending approval, budget control and forecasts, and Days Payable Outstanding (DPO).

About ECOGAS

For over 20 years ECOGAS has been distributing natural gas to homes and Businesses in Argentina. A privately owned company regulated by the government, ECOGAS provides services to over 1,250,000 customers within 254 markets through over 18,000 miles of infrastructure networks and pipelines.

 

Jardiland selects Esker’s Cloud-Based Purchase-to-Pay Automation Solution

Sydney, Australia — February 10, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with Jardiland, the leading French specialist and distributor of gardening and pet supplies, to automate its purchase-to-pay (P2P) process. Esker automates over 24,000 of Jardiland’s vendor invoices annually and just as many purchase requisitions. With Esker, Jardiland is able to achieve ROI based on time savings and increased productivity, as well as optimise its P2P cycle and accounting period closing.

Jardiland has been automating the delivery of its customer invoices with Esker since 2007, and following an internal reorganisation in 2014, the company decided to also automate its accounts payable (AP) process, which includes 2,000 monthly vendor invoices from 80 different stores and services, as well as its purchase requisitions.
Jardiland has already achieved many benefits from automating its P2P process, including:

  • Invoices processed five times faster, a process which previously required 10 handling steps and took 12 minutes per invoice
  • Increased purchase order (PO) visibility to improve the purchase requisition process and monitor financial commitments
  • Accelerated financial closing periods from 10 business days to three business days
  • A single database of information for the different stores, services and accounting departments

After having consulted with eight different solution providers, we selected Esker because they offered one of the only solutions on the market capable of reconciling vendor invoices and purchase requisitions, while completely integrating with SAP,” said Ann Favier, Vice President and CFO at Jardiland. “We were also impressed with the cost, implementation time, solution ergonomics and ease of use for our stores and accounting teams alike.”

Solution Implementation

Esker’s automation solution implementation is planned in two phases:

  • The first phase, already operational, applies to non-maintenance, repair and operations vendor invoice automation and includes scanning, processing, validation, payment via SAP and data fed back into Esker’s solution.
  • The second phase will enable the processing of supplier invoices with POs, which includes purchase requisitions, validation, order creation and integration in SAP, notification of order receipt in Esker and fed back into SAP, and automatic reconciliation between orders and invoices for processing and payment.

Esker teams apply an Agile methodology and demonstrate an excellent understanding of accounting problems,” said Favier. “The first phase of implementation was completed well within the two-month period originally planned. Immediately following the launch, our users were very pleased with the productivity gains and enhanced ability to estimate budgets. In just two days, we were able to catch up on 500 invoices!”

About Jardiland

Founded in 1973, Jardiland is the leading French specialist and distributor of gardening and pet supplies, with a network of nearly 200 stores, including 83 branches and a presence in Spain with eight points of sale, including six branches. The company offers a full range of products and services associated with gardening, pets and lifestyle and has 2,500 employees (5,000 including franchises). Jardiland achieved 744.7 million euros in 2014. The investment company L-Gam is its shareholder since January 31, 2014. Jardiland’s president is Thierry Sonalier.

Heinz Improves Its Customer Service with Esker’s Cloud-Based Order Processing Automation Solution

Sydney, Australia — February 17, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it was selected by Heinz, a global leader in the food industry, to automate its order management process. Esker’s Order Processing solution has enabled Heinz Iberica to automate 22,500 yearly orders in its SAP® system, 44% of which are received by EDI while the rest are received by fax, email or paper.

Heinz was looking to simplify and standardise its order management process by reducing manual intervention as much as possible. Time previously spent on the administrative process of order entry has been reallocated, allowing teams to focus on more value-added tasks such as customer service and supply chain management.
Heinz implemented Esker’s Order Processing solution in Spain in August 2015 for a limited number of customers, and in the first day alone, the company was able to automate 20% of its orders. In the months since, Heinz automated the processing of 80% of its fax and email orders, totalling over 1,000 orders per month.

 

Heinz has already achieved many benefits from automated order processing including:

  • Decreased processing time thanks to intelligent data capture technology
  • Orders loaded directly in the SAP system
  • Electronic order archiving providing increased visibility and control
  • Dashboards containing Key Performance Indicators (KPIs) and customisable reports

“To speed up our customer response time and process orders quicker and more efficiently, we needed to reduce our time-consuming manual order entry process,” said David Laso, Director of Customer Service at Heinz Iberica. “To achieve this, we looked for a solution that could automate 100% of our orders, even the non-EDI ones. We have reduced both time and effort previously required to handle manual order entry, allowing us to focus on more strategic activities with higher added value.”

 

About Heinz

 

Heinz is a global leader in the food sector, particularly in the sauce (e.g., tomato sauce, ketchup and mayonnaise) and prepared meals industry. In Spain, the company has many well-known brands such as Heinz, Orlando, HP, LP, etc. The company has a worldwide presence, and following its integration with Kraft, hopes to become the international reference in the food sector by creating a better world.

Heinz places customer satisfaction, quality, integrity, ownership, merit and innovation at the core of its business. Heinz is also working to create a better world through initiatives for sustainable health of the planet, the community and society.

Esker’s New Mobile Application Accelerates the P2P Cycle by Enabling Purchase Requisition and Invoice Approval On-the-Go

Sydney, Australia — February 3, 2016 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced the release of Esker Anywhere, a new mobile application that gives managers the ability to review, approve, and reject purchase requisitions and supplier invoices via a mobile device. The free application, available 24×7 on Apple® or Android™ devices, increases the productivity of busy managers and helps businesses further speed up the review and approval of invoices and purchase requests, thus driving greater efficiency in the purchase-to-pay (P2P) cycle.

Esker Anywhere, the new version of Esker’s mobile invoice approval application launched in March 2013, delivers purchase requisition approval capabilities in addition to supplier invoice approvals. This new capability is a now a key component of Esker’s Purchasing automation solution, which optimises indirect spend requests and goods or services by delivering the mobile convenience to approve such requisitions.

Esker Anywhere provides on-the-road accessibility for managers who approve invoices and purchase requisitions before payment, enabling them to quickly resolve exceptions and approvals, resulting in excellent supplier relationships and increased efficiency in the P2P cycle. Coupled with a fresh new interface design and enhanced usability, Esker Anywhere delivers a more engaging user experience.

The new application allows Esker users to:

  • View the list of invoices and purchase requisitions awaiting approval or on hold
  • Review invoice images and original supplier quotes as they were received by accounting
  • Access invoice or purchase requisition key data (e.g., supplier name, total amount, etc.), as well as comments from requesters and previous approvers
  • Review coding and budget information before approving
  • Leave a comment for the next person in the workflow or the requester

Employees are becoming increasingly mobile and require anywhere accessibility to business processes and data in order to maximise productivity,” said Jean-Michel Bérard, CEO at Esker. “Our new mobile app is a result of our ongoing commitment to bring value to companies looking for faster and more efficient ways to do daily business activities, including processing invoices and spend requests on the move. As we continue to enrich our mobile offer, Esker will soon include new business processes like sales orders and expand to Windows® operating systems.

Learn more >

GBfoods Automates Order Processing to Focus on Customer Service

Sydney, Australia — November 24, 2015 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced that it has been selected by GBfoods, a Spanish multinational company in the food processing industry, to automate the 30,000 sales orders the company receives annually via fax and email.

GBfoods, present in over 50 countries and known for brands such as Gallina Blanca, Avecrem and Yatekomo, implemented Esker’s cloud-based Order Processing solution to automate sales orders from its two channels — retail and food service. Orders originating from Spain and Italy are now directly integrated into the SAP® system at the company’s headquarters in Barcelona.

Our objective is to offer our customers the best possible service,” said Mónica Díaz, Front Office Manager at GBfoods. “Thanks to Esker, we have been able to automate the entire order process, which has allowed us to devote more time to managing customer relationships.

Business and Environmental Benefits

Esker has delivered numerous benefits to GBfoods since the solution was implemented in December 2014, including:

  • Significant time savings thanks to the elimination of manual order processing tasks
  • Increased visibility across the entire order management process
  • Eliminated paper use and physical document archiving

The project is part of a global strategy to improve business efficiency via a “paperless” initiative, which aims to progressively automate and optimise the company’s document processes and adopt a more environmentally friendly approach.

Increased Visibility and Tracking

Esker’s collaborative and customisable dashboards provide GBfoods with improved visibility on both work in progress and completed work. GBfoods’ order management efficiency can now be accurately measured by metrics and performance indicators such as the average processing time, weekly and monthly trends, order status, and litigation management.

About GBfoods

Since its inception over 75 years ago, GBfoods has distinguished itself by its desire to remain close to the consumer and the entrepreneurial spirit and innovation that drives its subsidiaries and brands in local markets. Today, the group is a leader in the food sector in Spain. With prestigious brands such as Gallina Blanca, Star, Jumbo and Grand’Italia marketed in Spain, Italy, the Netherlands, the U.S., Russia, Russian Commonwealth, and 28 countries in Africa and the Middle East, the company achieved over 629 million euros in sales 2014. Its commitment to innovation, quality and consumer health is reflected in its products. Through its locally-based brands, GBfoods is now one of the most internationally influential groups in the food industry.