Esker Synergy AI saves Suntory’s Customer Service Team 3,400 hours and delivers greater visibility over the entire order process.
Sydney, Australia. — September 12, 2022 — Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, today announced that Suntory Beverage & Food Spain is automating its order management and customer service processes with Esker. One of the world’s leading beverage companies known for soft drink brands such as Schweppes®, La Casera®, TriNa® and Sunny Delight®, turned to Esker to reduce manual processing and related errors, and achieve a more efficient supply chain adapted to the needs of its distribution model.
Esker’s Order Management solution uses machine learning technology to address the most repetitive, low-value areas of order processing through one secure, centralised cloud platform. Esker Synergy AI automatically “learns” how to manage customer orders, while continuously improving its understanding of data over time to become increasingly accurate and efficient with the goal of completely touchless processing.
With Esker’s automated order management, Suntory’s Customer Service department was able to save 3,400 hours of administrative work in just one year, significantly decrease errors and gain greater visibility over the entire process.