Order and Issue Management: An Untapped Potential for Improved Productivity and Enhanced Customer Relationships (Part 2)

 

Whilst the mix of inbound channels for receiving order in ANZ might vary slightly – greater EDI adoption and lower faxed orders – the same challenge of VISIBILITY exists in ANZ. Typically there is no single view of the customer orders and no real time analytics on order management is available to supply chain management and business managers.

Esker Survey Results 2

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