How to Start Building a Successful Customer Experience Program
By the year 2020, customer experience will overtake price and quality as the key brand differentiator. In other words, brands that don’t work on
[...]
order management
eCommerce and the Digital Journey
With spending 15 years of my career in the eCommerce space, I’ve learned a lot along the way. One thing that has stuck
[...]
IPC Global Solutions Processes Orders Faster and More Accurately with Esker’s Cloud-Based Solution
Sydney, Australia — February 20, 2018 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced
[...]
Are You Losing the Potential Energy From Your Customer Orders?
A strategy of continuous improvement in the supply chain is necessary in order to maintain competitiveness in the world of med-device and hi-tech
[...]
HEINEKEN Spain Delivering Improved Customer Service Using Esker’s Order Processing Solution
Orders are now being processed five times faster thanks to automation Sydney, Australia — February 13, 2018 — Esker, a worldwide leader in
[...]
How the Life Science Industry is Changing
I was recently reading up on President Trumps proposed taxpayer budget, wondering “What will it mean for patients, hospitals and numerous other
[...]
The Business Case Backing Order Processing Automation
Creating a culture of great customer service is tricky. One of the largest challenges for departments looking to boost customer satisfaction is bandwidth.
[...]
What a Year – 2017 Was a Huge Success!
What a year! 2017 has been a huge success, and it’s all due to Esker customers like you. Here’s how we’re wrapping up
[...]
Interesting Automation Facts
As more millennials hit the workforce, businesses are forced to adapt their antiquated processes to accommodate for this tech-savvy, educated group of individuals.
[...]
Is Your Sales Order Entry Process Affecting Your Days Sales Outstanding?
Days Sales Outstanding (DSO) is one of those key indicators that ultimately indicates how streamlined your order management process is —
[...]
Transitioning from Transactional Order Entry to Relational Customer Experience
Gartner predicted that by 2016, 89% of companies planned to compete primarily based on customer experience. In the past three weeks I’ve been on
[...]
3 Lessons the NBA Can Teach Collections Management About Analytics and the Art of Working Smarter, Not Harder
Exactly one week ago, the National Basketball Association (NBA) tipped off its 72nd season. The league is in a good place. It just had,
[...]
PepsiCo selects Esker to Enhance its Order Processing and Better Serve its Cutomers
Sydney, Australia — October 9, 2017 — Esker, a worldwide leader in document process automation solutions, and pioneer in cloud computing, today announced
[...]
The Business Case for Automating Stress Out of Your CSRs’ Lives
We all know the feeling. It’s certainly happened to me on more than one occasion. There you are watching television, flipping
[...]