Sydney, Australia — February 8, 2019 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been named a winner in the 2018-19 Cloud Awards Program in the B2B Customer Strategy category. The cloud computing awards
“Over the past year and a half, Esker has placed a greater emphasis on customer experience, dedicating an entire team to this effort. Since then, we’ve developed and implemented a customer-first business approach across all levels of our company,” said Steve Smith, COO at Esker. “Fuelling this approach is our belief that the foundation of a healthy company is a satisfied and loyal customer base, and that customers should feel valued, understood and engaged. We’re thrilled that our approach has earned the recognition from the Cloud Awards.”
Esker’s team of customer experience ambassadors have pioneered a customer service experience strategy that encourages proactive customer engagement. The team provides trainings, dives deep into how Esker’s solutions affect customers’ business processes and previews any solution upgrades with customers prior to implementation.